Can’t sign up
Response from developer
Each account is isolated with independent encryption, so cross-account data access is not something that can occur with how the system is built. Please reach out to support@careclinic.io with your account details and we can get your access and subscription sorted out.
Not for me
Impossible to try without signing up for trial
This and the repeated UI/UX Design elements that urge you to sign up combined with their “support” webpage being ad-supported just screams “we’re going to take your money from you whether you like it or not”!
This erodes my trust in this app and this developer before I even get a chance to try the app! And, that’s the last thing you want to do with an app that is involved with my Personal Health Information! No, thank you!
Response from developer
The app is fully usable after dismissing the trial prompt, which can be closed during onboarding. No payment or trial signup is required to explore core symptom tracking features. If your experience differed, reach out to support@careclinic.io with your device details and we can take a look.
Don’t trust this app! Dark Patterns & Hostile to Users
Response from developer
Account deletion is available directly in the app settings and does not require subscribing to anything. If you're running into a specific issue, reach out to support@careclinic.io and we can walk you through it.
Impossible to set up
On the bright side, it does sync some things *somehow* with Apple Health. It has 90 gazillion things it will track, including all kinds of esoteric medications supplements, and activities. It automatically tracks things like weatherly and promises the ability to integrate every bit of the data to find any possible influences on your symptoms.
There isn’t even a help section or manual to help you know where to start and figure it all out.
The app has so much potential, but it’s just too complicated to set up and use, so I’m afraid I have to delete it.
They also tried to charge my card for it even though I thought I canceled the trial in time. Fortunately, my bank flagged the charge as fraudulent, but then they paid it when they sent the charge through again, so now I’m entangled in a dispute.
Response from developer
Hello, Thanks for your review. We do have a help section that is quite comprehensive on the more screen that you can use for issues such as above. You may setup one reminder for medications or individual ones. Syncing as of now happens during check-ins but in the next release will start to take place in the background as well. The drop down list are suggestions for meds or supplements based on what you type, you do not need to select them though we do try to suggest relevant and personalized suggestions for every tracker we have. Apple is responsible for all billing and handling, it’s not us ‘trying’ to bill you. Please contact us or Apple if you’d like us to cancel your account or subscription, we’d be happy to help. Please look out for future updates which make managing meds even better and consider updating your review if I have addressed your issues. Best,
