Avoid!!
First of all, this app is overly complicated and difficult to navigate. It’s like an exact replica of the Bearable app but with a bunch of extra bs. I liked how customizable it is but most of it’s behind a paywall. It costs extra to edit or delete past entries, track more than a few symptoms, and view any analytics of your data which is basically the whole point of the app. The subscription ad that pops up every two seconds is impossible to close without accidentally purchasing the scammy free trial.
You’re also forced to immediately create an account without the option to opt out of providing demographic data like sex and birthday. The optional info they request is worse. Household income? Education level? Home address?? Personal health records???? I thought this was a medication and symptom tracker, not a bootleg version of MyChart with inspirational therapy quotes…I’d be less annoyed if they were more transparent about data collection and use of AI, but the privacy policy is conveniently not accessible anywhere in the app.
Now I just want to delete my account data but it’s literally impossible. They make you jump through a thousand different hoops then after finally hitting delete, an error message says “the session has expired. you need to log back in.” After the THIRD time this happened, I tried the website instead. There, the “deactivate account” words just turn red when clicked and nothing happens. Seriously?? I find it hard to believe this is unintentional at this point. Their “24 hour support” is literally just a link to a chatGPT prompt instructing it to act like a customer service agent. Save yourself the headache!
Coming back THREE months later to say my account still has not been deleted despite many attempts and multiple emails to support, which I have still not heard back from. Instead of replying to all of these awful reviews with snarky little comebacks, maybe y’all could actually LISTEN to our feedback, accept that your app has major flaws, and take it as constructive criticism. There is absolutely no reason why deleting your account/subscription or even getting in contact with someone from support should be this impossible. Unless, idk, you’re profiting off of it..? Is that why y’all don’t make an effort to improve your customer service, because it’s easier to scam people into singing up for subscriptions they can’t cancel or relinquishing control of their sensitive data? If you can reply to peoples reviews begging for more stars, you can reply to at least one of my emails ffs!!!
You’re also forced to immediately create an account without the option to opt out of providing demographic data like sex and birthday. The optional info they request is worse. Household income? Education level? Home address?? Personal health records???? I thought this was a medication and symptom tracker, not a bootleg version of MyChart with inspirational therapy quotes…I’d be less annoyed if they were more transparent about data collection and use of AI, but the privacy policy is conveniently not accessible anywhere in the app.
Now I just want to delete my account data but it’s literally impossible. They make you jump through a thousand different hoops then after finally hitting delete, an error message says “the session has expired. you need to log back in.” After the THIRD time this happened, I tried the website instead. There, the “deactivate account” words just turn red when clicked and nothing happens. Seriously?? I find it hard to believe this is unintentional at this point. Their “24 hour support” is literally just a link to a chatGPT prompt instructing it to act like a customer service agent. Save yourself the headache!
Coming back THREE months later to say my account still has not been deleted despite many attempts and multiple emails to support, which I have still not heard back from. Instead of replying to all of these awful reviews with snarky little comebacks, maybe y’all could actually LISTEN to our feedback, accept that your app has major flaws, and take it as constructive criticism. There is absolutely no reason why deleting your account/subscription or even getting in contact with someone from support should be this impossible. Unless, idk, you’re profiting off of it..? Is that why y’all don’t make an effort to improve your customer service, because it’s easier to scam people into singing up for subscriptions they can’t cancel or relinquishing control of their sensitive data? If you can reply to peoples reviews begging for more stars, you can reply to at least one of my emails ffs!!!
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I just downloaded it today and I think I’m gonna have to delete it
I really like the concept of this app and debated on seeing how useful & helpful it is and then I would possibly upgrade. The problem is, the first thing I did was go on my profile and update the questions, but no matter what it will not save. And then the second thing I did was click to enter my health insurance information however it just completely freezes everytime. I feel like I’ve spent more time trying to find a way to get in contact with somebody regarding this issue then even getting to look into the app. As much as I want to really like this, if I can’t do these two simple tasks then I don’t feel the app would be beneficial and definitely don’t see the need to pay for additional features that may or may not work. If somebody does reach out to me and I can get this figured out I will be happy to change my review and give an updated one, but at this point, I’m very disappointed.
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Lacking
Tried this app out to track my TRT and other peptides and found the app to be lacking in many aspects. Data input is cluncky, it won’t scan lab reports, when scheduling cycles and other meds, the app is not as comprehensive as others. The app is over priced when compared to others and other apps provide more functionality. An additional draw back is that CareClinic does not sync with Apple heather or other apps like garmin. Over all not happy with this app and feel like I got ripped off due to the high price.
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Agree with the Buyer Beware warnings - Cannot find contact info or actual support
I just downloaded this app and was interested in getting an idea if this might work for me. The app immediately took me through preliminary data questions, so there was no way (that I saw) to actually explore the app before doing this. During this process, I came to a free trial/subscription choice … and inadvertently enrolled in a weekly subscription before I actually finished reading the options. (Inadvertent as in a poorly placed finger hit the button as I was trying to scroll through). This was my error of course, but I immediately started looking for contact or support to see if I could address this. I could only find a FAQ section … there is no actual contact info that I could find for this app. In looking for this info, I found a variety of other possible subscription options that are listed on the Apple app description but definitely were not on the list that was present in the app.
It seems problematic that there is no actual support for this app, at least that I could find. I am going to immediately cancel my inadvertent subscription, and choke down the cost … I may still explore it for the week that my accidental subscription is valid, but I am not inclined to use the app after this frustrating and fruitless waste of my time. Moreover, it seems concerning to me that there is no discernible way to communicate with the overlords of this app.
It seems problematic that there is no actual support for this app, at least that I could find. I am going to immediately cancel my inadvertent subscription, and choke down the cost … I may still explore it for the week that my accidental subscription is valid, but I am not inclined to use the app after this frustrating and fruitless waste of my time. Moreover, it seems concerning to me that there is no discernible way to communicate with the overlords of this app.
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Deceptive Subscription Policy
The app makes you jump through a lot of hoops and ultimately sign up for “1 week free trial” to even explore what it offers. Fine, but the “free trial” lands on your credit card for a year subscription which cannot be cancelled. I appealed for Apple refund, but no help, unfortunately. Deceptive pricing. This is especially concerning for a health-related app asking for private data. Buyer beware.
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