Agree with the Buyer Beware warnings - Cannot find contact info or actual support
I just downloaded this app and was interested in getting an idea if this might work for me. The app immediately took me through preliminary data questions, so there was no way (that I saw) to actually explore the app before doing this. During this process, I came to a free trial/subscription choice … and inadvertently enrolled in a weekly subscription before I actually finished reading the options. (Inadvertent as in a poorly placed finger hit the button as I was trying to scroll through). This was my error of course, but I immediately started looking for contact or support to see if I could address this. I could only find a FAQ section … there is no actual contact info that I could find for this app. In looking for this info, I found a variety of other possible subscription options that are listed on the Apple app description but definitely were not on the list that was present in the app.
It seems problematic that there is no actual support for this app, at least that I could find. I am going to immediately cancel my inadvertent subscription, and choke down the cost … I may still explore it for the week that my accidental subscription is valid, but I am not inclined to use the app after this frustrating and fruitless waste of my time. Moreover, it seems concerning to me that there is no discernible way to communicate with the overlords of this app.
It seems problematic that there is no actual support for this app, at least that I could find. I am going to immediately cancel my inadvertent subscription, and choke down the cost … I may still explore it for the week that my accidental subscription is valid, but I am not inclined to use the app after this frustrating and fruitless waste of my time. Moreover, it seems concerning to me that there is no discernible way to communicate with the overlords of this app.
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Deceptive Subscription Policy
The app makes you jump through a lot of hoops and ultimately sign up for “1 week free trial” to even explore what it offers. Fine, but the “free trial” lands on your credit card for a year subscription which cannot be cancelled. I appealed for Apple refund, but no help, unfortunately. Deceptive pricing. This is especially concerning for a health-related app asking for private data. Buyer beware.
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THE DEVELOPER DOES NOT CARE IF THE APP WORKS FOR YOU
EDIT (again): HOW MANY TIMES DO I HAVE TO ASK YOU TO DELETE MY ACCOUNT AND REMOVE MY FROM YOUR NEWSLETTER?????
It just keeps getting worse and this seems to be the only thing the developers respond to. Got an email saying to respond to a specific email if my request for support had not been answered. I did and no answer. Not only that I have unsubscribed from the newsletter 3 times now and I’m still getting it. If you charge me for another month’s subscription I’ll just report it to Apple and you can deal with them. Delete my account and unsubscribe me from the newsletter. You know what email I used to create my account. It’s not this one.
I’m updating my review to take away one star and would take away both if I could. The glitches made it impossible to use and now I’ve tried to reach out for support 3 times. The last 2 because I can’t delete my account in the app. FIX THIS! I should be able to delete an account I no longer want so, especially when it involves sensitive information. I set it up with a different email than my Apple one for a reason.
For an app that I have to pay to use there are an awful lot of bugs. Trying to add conditions and the app keeps crashing. I try to mark symptoms and the app starts randomly scrolling through symptoms and scrolling and scrolling and there’s no way to stop it so I can finish marking them. Every time I add a condition and say it has been diagnosed before I save it the app saves it as “suspected” and I have to go in again and re-mark it as diagnosed. I can only do that if the app doesn’t decide to crash. If it crashes before I’ve saved a check in I have to go back and re-do that whole check in. As someone with a lot of medical complexity I thought this app would be a good way to have everything in one place for my physician but with the number of bugs I shouldn’t even have to pay for it.
It just keeps getting worse and this seems to be the only thing the developers respond to. Got an email saying to respond to a specific email if my request for support had not been answered. I did and no answer. Not only that I have unsubscribed from the newsletter 3 times now and I’m still getting it. If you charge me for another month’s subscription I’ll just report it to Apple and you can deal with them. Delete my account and unsubscribe me from the newsletter. You know what email I used to create my account. It’s not this one.
I’m updating my review to take away one star and would take away both if I could. The glitches made it impossible to use and now I’ve tried to reach out for support 3 times. The last 2 because I can’t delete my account in the app. FIX THIS! I should be able to delete an account I no longer want so, especially when it involves sensitive information. I set it up with a different email than my Apple one for a reason.
For an app that I have to pay to use there are an awful lot of bugs. Trying to add conditions and the app keeps crashing. I try to mark symptoms and the app starts randomly scrolling through symptoms and scrolling and scrolling and there’s no way to stop it so I can finish marking them. Every time I add a condition and say it has been diagnosed before I save it the app saves it as “suspected” and I have to go in again and re-mark it as diagnosed. I can only do that if the app doesn’t decide to crash. If it crashes before I’ve saved a check in I have to go back and re-do that whole check in. As someone with a lot of medical complexity I thought this app would be a good way to have everything in one place for my physician but with the number of bugs I shouldn’t even have to pay for it.
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I can’t take away anymore stars but this is a scam
It just keeps getting worse and this seems to be the only thing the developers respond to. Got an email saying to respond to a specific email if my request for support had not been answered. I did and no answer. Not only that I have unsubscribed from the newsletter 3 times now and I’m still getting it. If you charge me for another month’s subscription I’ll just report it to Apple and you can deal with them. Delete my account and unsubscribe me from the newsletter. You know what email I used to create my account. It’s not this one.
I’m updating my review to take away one star and would take away both if I could. The glitches made it impossible to use and now I’ve tried to reach out for support 3 times. The last 2 because I can’t delete my account in the app. FIX THIS! I should be able to delete an account I no longer want so, especially when it involves sensitive information. I set it up with a different email than my Apple one for a reason.
For an app that I have to pay to use there are an awful lot of bugs. Trying to add conditions and the app keeps crashing. I try to mark symptoms and the app starts randomly scrolling through symptoms and scrolling and scrolling and there’s no way to stop it so I can finish marking them. Every time I add a condition and say it has been diagnosed before I save it the app saves it as “suspected” and I have to go in again and re-mark it as diagnosed. I can only do that if the app doesn’t decide to crash. If it crashes before I’ve saved a check in I have to go back and re-do that whole check in. As someone with a lot of medical complexity I thought this app would be a good way to have everything in one place for my physician but with the number of bugs I shouldn’t even have to pay for it.
I’m updating my review to take away one star and would take away both if I could. The glitches made it impossible to use and now I’ve tried to reach out for support 3 times. The last 2 because I can’t delete my account in the app. FIX THIS! I should be able to delete an account I no longer want so, especially when it involves sensitive information. I set it up with a different email than my Apple one for a reason.
For an app that I have to pay to use there are an awful lot of bugs. Trying to add conditions and the app keeps crashing. I try to mark symptoms and the app starts randomly scrolling through symptoms and scrolling and scrolling and there’s no way to stop it so I can finish marking them. Every time I add a condition and say it has been diagnosed before I save it the app saves it as “suspected” and I have to go in again and re-mark it as diagnosed. I can only do that if the app doesn’t decide to crash. If it crashes before I’ve saved a check in I have to go back and re-do that whole check in. As someone with a lot of medical complexity I thought this app would be a good way to have everything in one place for my physician but with the number of bugs I shouldn’t even have to pay for it.
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Waste of download time
Downloaded it was excited too and then after I started tapping more then four symptoms, I’m having to pay for it to continue….
