Won’t cancel
I cancelled and still got charged.
Double billed and still no premium access.
I went to sign up for premium membership & the message displayed $59.99 but at checkout the price was $79.99. I tried selecting the lowest price and paid. Bank flagged for fraud but I approved (yes I was trying to buy a membership). Later saw I was billed- paid both prices. Contacted company- no response. Cancel through Apple- they refunded lower price but now I don’t have access to premium. Contact company again- I’ve paid higher price with no access. 1 month later and still no response. Very frustrating and disappointing as I wanted app to help track symptoms and side effects during cancer treatment.
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Lost all my data!
I have been using the app to track medications, nutrition, fluid intake, journal, symptoms etc for my care. I use the app on 2 devices. I had entered a lot of daily data on one device. I found that the information was not visible on the second device. I then tried to log off and login again on both devices. I now seem to have lost all the data that I had entered. Please cancel my subscription and give me a refund.
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Response from developer
Losing daily medication, nutrition, fluid, journal, and symptom records after switching devices is serious. Please email support@careclinic.io with your account email and both device models so the team can investigate. Apple manages App Store refund decisions, but support can help document the account issue.
App keeps deleting my data
I’ve been using this app for half a year now. It seemed usable despite the various glitches but those are manageable. However, TWICE now has the app randomly deleted all of my data even if I have it backed up and then it tells me that I actually haven’t backed it up since I first got the app which just isn’t true. I have serious health issues and it is unacceptable for there to be this many problems. I’ve tried to get in contact with customer service but with all the various links- it brings me either right back to the app or to chatgpt which then tells me to ask customer service for help. I’ve emailed with no response and for the amount i’m paying to have this app, there should not be these issues. This app is extremely important for those with chronic health issues and these issues need to be addressed. I’m honestly probably going to try and find a different app because there is nothing I can do at this point and I need this data to manage my health.
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Response from developer
Losing health records twice, followed by an automated support loop, is a serious experience. Please email support@careclinic.io with your account email and device details so the team can investigate the missing data and prior contact directly.
App logged out lost all data
Suddenly app logged out itself then I lost all my data.
Reply: the app suddenly logged out and when I logged in everything I added in app was gone. I tried to contact non existent customer support.
Reply: the app suddenly logged out and when I logged in everything I added in app was gone. I tried to contact non existent customer support.
Response from developer
Your health data syncs to your account, so logging back in should restore everything. If you are having trouble accessing your account or your symptom tracking history, reach out to support and the team can look into what happened on the backend.
Avoid!!
First of all, this app is overly complicated and difficult to navigate. It’s like an exact replica of the Bearable app but with a bunch of extra bs. I liked how customizable it is but most of it’s behind a paywall. It costs extra to edit or delete past entries, track more than a few symptoms, and view any analytics of your data which is basically the whole point of the app. The subscription ad that pops up every two seconds is impossible to close without accidentally purchasing the scammy free trial.
You’re also forced to immediately create an account without the option to opt out of providing demographic data like sex and birthday. The optional info they request is worse. Household income? Education level? Home address?? Personal health records???? I thought this was a medication and symptom tracker, not a bootleg version of MyChart with inspirational therapy quotes…I’d be less annoyed if they were more transparent about data collection and use of AI, but the privacy policy is conveniently not accessible anywhere in the app.
Now I just want to delete my account data but it’s literally impossible. They make you jump through a thousand different hoops then after finally hitting delete, an error message says “the session has expired. you need to log back in.” After the THIRD time this happened, I tried the website instead. There, the “deactivate account” words just turn red when clicked and nothing happens. Seriously?? I find it hard to believe this is unintentional at this point. Their “24 hour support” is literally just a link to a chatGPT prompt instructing it to act like a customer service agent. Save yourself the headache!
Coming back THREE months later to say my account still has not been deleted despite many attempts and multiple emails to support, which I have still not heard back from. Instead of replying to all of these awful reviews with snarky little comebacks, maybe y’all could actually LISTEN to our feedback, accept that your app has major flaws, and take it as constructive criticism. There is absolutely no reason why deleting your account/subscription or even getting in contact with someone from support should be this impossible. Unless, idk, you’re profiting off of it..? Is that why y’all don’t make an effort to improve your customer service, because it’s easier to scam people into singing up for subscriptions they can’t cancel or relinquishing control of their sensitive data? If you can reply to peoples reviews begging for more stars, you can reply to at least one of my emails ffs!!!
You’re also forced to immediately create an account without the option to opt out of providing demographic data like sex and birthday. The optional info they request is worse. Household income? Education level? Home address?? Personal health records???? I thought this was a medication and symptom tracker, not a bootleg version of MyChart with inspirational therapy quotes…I’d be less annoyed if they were more transparent about data collection and use of AI, but the privacy policy is conveniently not accessible anywhere in the app.
Now I just want to delete my account data but it’s literally impossible. They make you jump through a thousand different hoops then after finally hitting delete, an error message says “the session has expired. you need to log back in.” After the THIRD time this happened, I tried the website instead. There, the “deactivate account” words just turn red when clicked and nothing happens. Seriously?? I find it hard to believe this is unintentional at this point. Their “24 hour support” is literally just a link to a chatGPT prompt instructing it to act like a customer service agent. Save yourself the headache!
Coming back THREE months later to say my account still has not been deleted despite many attempts and multiple emails to support, which I have still not heard back from. Instead of replying to all of these awful reviews with snarky little comebacks, maybe y’all could actually LISTEN to our feedback, accept that your app has major flaws, and take it as constructive criticism. There is absolutely no reason why deleting your account/subscription or even getting in contact with someone from support should be this impossible. Unless, idk, you’re profiting off of it..? Is that why y’all don’t make an effort to improve your customer service, because it’s easier to scam people into singing up for subscriptions they can’t cancel or relinquishing control of their sensitive data? If you can reply to peoples reviews begging for more stars, you can reply to at least one of my emails ffs!!!
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I just downloaded it today and I think I’m gonna have to delete it
I really like the concept of this app and debated on seeing how useful & helpful it is and then I would possibly upgrade. The problem is, the first thing I did was go on my profile and update the questions, but no matter what it will not save. And then the second thing I did was click to enter my health insurance information however it just completely freezes everytime. I feel like I’ve spent more time trying to find a way to get in contact with somebody regarding this issue then even getting to look into the app. As much as I want to really like this, if I can’t do these two simple tasks then I don’t feel the app would be beneficial and definitely don’t see the need to pay for additional features that may or may not work. If somebody does reach out to me and I can get this figured out I will be happy to change my review and give an updated one, but at this point, I’m very disappointed.
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Response from developer
Both saving your profile details and storing insurance card info work normally on our end, so what you are seeing usually clears up after making sure you are on the latest version and fully signed in. Our team is quick to respond if you reach out to us directly at support@careclinic.io with your device details, and we can get you set up so the health tracking and records features actually earn that upgrade. If we can sort this out with you, we would genuinely appreciate you considering an updated rating.
Lacking
Tried this app out to track my TRT and other peptides and found the app to be lacking in many aspects. Data input is cluncky, it won’t scan lab reports, when scheduling cycles and other meds, the app is not as comprehensive as others. The app is over priced when compared to others and other apps provide more functionality. An additional draw back is that CareClinic does not sync with Apple heather or other apps like garmin. Over all not happy with this app and feel like I got ripped off due to the high price.
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Agree with the Buyer Beware warnings - Cannot find contact info or actual support
I just downloaded this app and was interested in getting an idea if this might work for me. The app immediately took me through preliminary data questions, so there was no way (that I saw) to actually explore the app before doing this. During this process, I came to a free trial/subscription choice … and inadvertently enrolled in a weekly subscription before I actually finished reading the options. (Inadvertent as in a poorly placed finger hit the button as I was trying to scroll through). This was my error of course, but I immediately started looking for contact or support to see if I could address this. I could only find a FAQ section … there is no actual contact info that I could find for this app. In looking for this info, I found a variety of other possible subscription options that are listed on the Apple app description but definitely were not on the list that was present in the app.
It seems problematic that there is no actual support for this app, at least that I could find. I am going to immediately cancel my inadvertent subscription, and choke down the cost … I may still explore it for the week that my accidental subscription is valid, but I am not inclined to use the app after this frustrating and fruitless waste of my time. Moreover, it seems concerning to me that there is no discernible way to communicate with the overlords of this app.
It seems problematic that there is no actual support for this app, at least that I could find. I am going to immediately cancel my inadvertent subscription, and choke down the cost … I may still explore it for the week that my accidental subscription is valid, but I am not inclined to use the app after this frustrating and fruitless waste of my time. Moreover, it seems concerning to me that there is no discernible way to communicate with the overlords of this app.
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Response from developer
Our email is listed on our site, in the faq section.
Deceptive Subscription Policy
The app makes you jump through a lot of hoops and ultimately sign up for “1 week free trial” to even explore what it offers. Fine, but the “free trial” lands on your credit card for a year subscription which cannot be cancelled. I appealed for Apple refund, but no help, unfortunately. Deceptive pricing. This is especially concerning for a health-related app asking for private data. Buyer beware.
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THE DEVELOPER DOES NOT CARE IF THE APP WORKS FOR YOU
EDIT (again): HOW MANY TIMES DO I HAVE TO ASK YOU TO DELETE MY ACCOUNT AND REMOVE MY FROM YOUR NEWSLETTER?????
It just keeps getting worse and this seems to be the only thing the developers respond to. Got an email saying to respond to a specific email if my request for support had not been answered. I did and no answer. Not only that I have unsubscribed from the newsletter 3 times now and I’m still getting it. If you charge me for another month’s subscription I’ll just report it to Apple and you can deal with them. Delete my account and unsubscribe me from the newsletter. You know what email I used to create my account. It’s not this one.
I’m updating my review to take away one star and would take away both if I could. The glitches made it impossible to use and now I’ve tried to reach out for support 3 times. The last 2 because I can’t delete my account in the app. FIX THIS! I should be able to delete an account I no longer want so, especially when it involves sensitive information. I set it up with a different email than my Apple one for a reason.
For an app that I have to pay to use there are an awful lot of bugs. Trying to add conditions and the app keeps crashing. I try to mark symptoms and the app starts randomly scrolling through symptoms and scrolling and scrolling and there’s no way to stop it so I can finish marking them. Every time I add a condition and say it has been diagnosed before I save it the app saves it as “suspected” and I have to go in again and re-mark it as diagnosed. I can only do that if the app doesn’t decide to crash. If it crashes before I’ve saved a check in I have to go back and re-do that whole check in. As someone with a lot of medical complexity I thought this app would be a good way to have everything in one place for my physician but with the number of bugs I shouldn’t even have to pay for it.
It just keeps getting worse and this seems to be the only thing the developers respond to. Got an email saying to respond to a specific email if my request for support had not been answered. I did and no answer. Not only that I have unsubscribed from the newsletter 3 times now and I’m still getting it. If you charge me for another month’s subscription I’ll just report it to Apple and you can deal with them. Delete my account and unsubscribe me from the newsletter. You know what email I used to create my account. It’s not this one.
I’m updating my review to take away one star and would take away both if I could. The glitches made it impossible to use and now I’ve tried to reach out for support 3 times. The last 2 because I can’t delete my account in the app. FIX THIS! I should be able to delete an account I no longer want so, especially when it involves sensitive information. I set it up with a different email than my Apple one for a reason.
For an app that I have to pay to use there are an awful lot of bugs. Trying to add conditions and the app keeps crashing. I try to mark symptoms and the app starts randomly scrolling through symptoms and scrolling and scrolling and there’s no way to stop it so I can finish marking them. Every time I add a condition and say it has been diagnosed before I save it the app saves it as “suspected” and I have to go in again and re-mark it as diagnosed. I can only do that if the app doesn’t decide to crash. If it crashes before I’ve saved a check in I have to go back and re-do that whole check in. As someone with a lot of medical complexity I thought this app would be a good way to have everything in one place for my physician but with the number of bugs I shouldn’t even have to pay for it.
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I can’t take away anymore stars but this is a scam
It just keeps getting worse and this seems to be the only thing the developers respond to. Got an email saying to respond to a specific email if my request for support had not been answered. I did and no answer. Not only that I have unsubscribed from the newsletter 3 times now and I’m still getting it. If you charge me for another month’s subscription I’ll just report it to Apple and you can deal with them. Delete my account and unsubscribe me from the newsletter. You know what email I used to create my account. It’s not this one.
I’m updating my review to take away one star and would take away both if I could. The glitches made it impossible to use and now I’ve tried to reach out for support 3 times. The last 2 because I can’t delete my account in the app. FIX THIS! I should be able to delete an account I no longer want so, especially when it involves sensitive information. I set it up with a different email than my Apple one for a reason.
For an app that I have to pay to use there are an awful lot of bugs. Trying to add conditions and the app keeps crashing. I try to mark symptoms and the app starts randomly scrolling through symptoms and scrolling and scrolling and there’s no way to stop it so I can finish marking them. Every time I add a condition and say it has been diagnosed before I save it the app saves it as “suspected” and I have to go in again and re-mark it as diagnosed. I can only do that if the app doesn’t decide to crash. If it crashes before I’ve saved a check in I have to go back and re-do that whole check in. As someone with a lot of medical complexity I thought this app would be a good way to have everything in one place for my physician but with the number of bugs I shouldn’t even have to pay for it.
I’m updating my review to take away one star and would take away both if I could. The glitches made it impossible to use and now I’ve tried to reach out for support 3 times. The last 2 because I can’t delete my account in the app. FIX THIS! I should be able to delete an account I no longer want so, especially when it involves sensitive information. I set it up with a different email than my Apple one for a reason.
For an app that I have to pay to use there are an awful lot of bugs. Trying to add conditions and the app keeps crashing. I try to mark symptoms and the app starts randomly scrolling through symptoms and scrolling and scrolling and there’s no way to stop it so I can finish marking them. Every time I add a condition and say it has been diagnosed before I save it the app saves it as “suspected” and I have to go in again and re-mark it as diagnosed. I can only do that if the app doesn’t decide to crash. If it crashes before I’ve saved a check in I have to go back and re-do that whole check in. As someone with a lot of medical complexity I thought this app would be a good way to have everything in one place for my physician but with the number of bugs I shouldn’t even have to pay for it.
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Waste of download time
Downloaded it was excited too and then after I started tapping more then four symptoms, I’m having to pay for it to continue….
Mental health
Keep simple and less.about medisafe app like
Built for money
Seems comprehensive and could be genuinely helpful. The ability to complete assessments and log them is brilliant. There’s a lot here. but it’s genuinely a. Misleading and b. kind of evil to hide key features like exporting **your own data** and thus the ability the share with healthcare professionals behind a paywall. Not only that, it’s 4.99 **a week** or 70 dollars. I might genuinely consider it otherwise but this is really disappointing.
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Appears to be a scam
Note: I tried this app again after a response by the developer. If anything, it’s worse than before. Unusable.
I subscribed accidentally when I saw the description “Your week free”, I thought it was a free trial. There’s no way to contact human support, the support chat icon goes to a misconfigured ChatGPT window. Emails come from a no-reply address but falsely say “reply to this email to get a $10 Amazon voucher”. The app has tons of “features” but it’s buggy and cluttered. Avoid.
I subscribed accidentally when I saw the description “Your week free”, I thought it was a free trial. There’s no way to contact human support, the support chat icon goes to a misconfigured ChatGPT window. Emails come from a no-reply address but falsely say “reply to this email to get a $10 Amazon voucher”. The app has tons of “features” but it’s buggy and cluttered. Avoid.
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Keeps Charging After Cancellation
We cancelled this app two years ago. They tried to charge our credit card again last year and we disputed the charges. So, they refunded. This year, they have charged our card again and we have disputed again. Don’t sign up!
Too many bugs
For an app that I have to pay to use there are an awful lot of bugs. Trying to add conditions and the app keeps crashing. I try to mark symptoms and the app starts randomly scrolling through symptoms and scrolling and scrolling and there’s no way to stop it so I can finish marking them. Every time I add a condition and say it has been diagnosed before I save it the app saves it as “suspected” and I have to go in again and re-mark it as diagnosed. I can only do that if the app doesn’t decide to crash. If it crashes before I’ve saved a check in I have to go back and re-do that whole check in. As someone with a lot of medical complexity I thought this app would be a good way to have everything in one place for my physician but with the number of bugs I shouldn’t even have to pay for it.
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Locks up on signup
First it balked when I went to sign up with an email address and tried to create a password inside Apple’s Password manager. Then it locked up after I chose “maybe later” for notifications after I picked my gender (Cmon, are we still using “other”?) This was on Mac OS 26 on MacBook Air with an M3
Avoid!!
First of all, this app is overly complicated and difficult to navigate. It’s like an exact replica of the Bearable app but with a bunch of extra bs. I liked how customizable it is but most of it’s behind a paywall. It costs extra to edit or delete past entries, track more than a few symptoms, and view any analytics of your data which is basically the whole point of the app. The subscription ad that pops up every two seconds is impossible to close without accidentally purchasing the scammy free trial.
You’re also forced to immediately create an account without the option to opt out of providing demographic data like sex and birthday. The optional info they request is worse. Household income? Education level? Home address?? Personal health records???? I thought this was a medication and symptom tracker, not a bootleg version of MyChart with inspirational therapy quotes…I’d be less annoyed if they were more transparent about data collection and use of AI, but the privacy policy is conveniently not accessible anywhere in the app.
Now I just want to delete my account data but it’s literally impossible. They make you jump through a thousand different hoops then after finally hitting delete, an error message says “the session has expired. you need to log back in.” After the THIRD time this happened, I tried the website instead. There, the “deactivate account” words just turn red when clicked and nothing happens. Seriously?? I find it hard to believe this is unintentional at this point. Their “24 hour support” is literally just a link to a chatGPT prompt instructing it to act like a customer service agent. Save yourself the headache!
You’re also forced to immediately create an account without the option to opt out of providing demographic data like sex and birthday. The optional info they request is worse. Household income? Education level? Home address?? Personal health records???? I thought this was a medication and symptom tracker, not a bootleg version of MyChart with inspirational therapy quotes…I’d be less annoyed if they were more transparent about data collection and use of AI, but the privacy policy is conveniently not accessible anywhere in the app.
Now I just want to delete my account data but it’s literally impossible. They make you jump through a thousand different hoops then after finally hitting delete, an error message says “the session has expired. you need to log back in.” After the THIRD time this happened, I tried the website instead. There, the “deactivate account” words just turn red when clicked and nothing happens. Seriously?? I find it hard to believe this is unintentional at this point. Their “24 hour support” is literally just a link to a chatGPT prompt instructing it to act like a customer service agent. Save yourself the headache!
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