Agree with the Buyer Beware warnings - Cannot find contact info or actual support
I just downloaded this app and was interested in getting an idea if this might work for me. The app immediately took me through preliminary data questions, so there was no way (that I saw) to actually explore the app before doing this. During this process, I came to a free trial/subscription choice … and inadvertently enrolled in a weekly subscription before I actually finished reading the options. (Inadvertent as in a poorly placed finger hit the button as I was trying to scroll through). This was my error of course, but I immediately started looking for contact or support to see if I could address this. I could only find a FAQ section … there is no actual contact info that I could find for this app. In looking for this info, I found a variety of other possible subscription options that are listed on the Apple app description but definitely were not on the list that was present in the app.
It seems problematic that there is no actual support for this app, at least that I could find. I am going to immediately cancel my inadvertent subscription, and choke down the cost … I may still explore it for the week that my accidental subscription is valid, but I am not inclined to use the app after this frustrating and fruitless waste of my time. Moreover, it seems concerning to me that there is no discernible way to communicate with the overlords of this app.
It seems problematic that there is no actual support for this app, at least that I could find. I am going to immediately cancel my inadvertent subscription, and choke down the cost … I may still explore it for the week that my accidental subscription is valid, but I am not inclined to use the app after this frustrating and fruitless waste of my time. Moreover, it seems concerning to me that there is no discernible way to communicate with the overlords of this app.
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Response from developer
Our email is listed on our site, in the faq section.
Deceptive Subscription Policy
The app makes you jump through a lot of hoops and ultimately sign up for “1 week free trial” to even explore what it offers. Fine, but the “free trial” lands on your credit card for a year subscription which cannot be cancelled. I appealed for Apple refund, but no help, unfortunately. Deceptive pricing. This is especially concerning for a health-related app asking for private data. Buyer beware.
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THE DEVELOPER DOES NOT CARE IF THE APP WORKS FOR YOU
EDIT (again): HOW MANY TIMES DO I HAVE TO ASK YOU TO DELETE MY ACCOUNT AND REMOVE MY FROM YOUR NEWSLETTER?????
It just keeps getting worse and this seems to be the only thing the developers respond to. Got an email saying to respond to a specific email if my request for support had not been answered. I did and no answer. Not only that I have unsubscribed from the newsletter 3 times now and I’m still getting it. If you charge me for another month’s subscription I’ll just report it to Apple and you can deal with them. Delete my account and unsubscribe me from the newsletter. You know what email I used to create my account. It’s not this one.
I’m updating my review to take away one star and would take away both if I could. The glitches made it impossible to use and now I’ve tried to reach out for support 3 times. The last 2 because I can’t delete my account in the app. FIX THIS! I should be able to delete an account I no longer want so, especially when it involves sensitive information. I set it up with a different email than my Apple one for a reason.
For an app that I have to pay to use there are an awful lot of bugs. Trying to add conditions and the app keeps crashing. I try to mark symptoms and the app starts randomly scrolling through symptoms and scrolling and scrolling and there’s no way to stop it so I can finish marking them. Every time I add a condition and say it has been diagnosed before I save it the app saves it as “suspected” and I have to go in again and re-mark it as diagnosed. I can only do that if the app doesn’t decide to crash. If it crashes before I’ve saved a check in I have to go back and re-do that whole check in. As someone with a lot of medical complexity I thought this app would be a good way to have everything in one place for my physician but with the number of bugs I shouldn’t even have to pay for it.
It just keeps getting worse and this seems to be the only thing the developers respond to. Got an email saying to respond to a specific email if my request for support had not been answered. I did and no answer. Not only that I have unsubscribed from the newsletter 3 times now and I’m still getting it. If you charge me for another month’s subscription I’ll just report it to Apple and you can deal with them. Delete my account and unsubscribe me from the newsletter. You know what email I used to create my account. It’s not this one.
I’m updating my review to take away one star and would take away both if I could. The glitches made it impossible to use and now I’ve tried to reach out for support 3 times. The last 2 because I can’t delete my account in the app. FIX THIS! I should be able to delete an account I no longer want so, especially when it involves sensitive information. I set it up with a different email than my Apple one for a reason.
For an app that I have to pay to use there are an awful lot of bugs. Trying to add conditions and the app keeps crashing. I try to mark symptoms and the app starts randomly scrolling through symptoms and scrolling and scrolling and there’s no way to stop it so I can finish marking them. Every time I add a condition and say it has been diagnosed before I save it the app saves it as “suspected” and I have to go in again and re-mark it as diagnosed. I can only do that if the app doesn’t decide to crash. If it crashes before I’ve saved a check in I have to go back and re-do that whole check in. As someone with a lot of medical complexity I thought this app would be a good way to have everything in one place for my physician but with the number of bugs I shouldn’t even have to pay for it.
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I can’t take away anymore stars but this is a scam
It just keeps getting worse and this seems to be the only thing the developers respond to. Got an email saying to respond to a specific email if my request for support had not been answered. I did and no answer. Not only that I have unsubscribed from the newsletter 3 times now and I’m still getting it. If you charge me for another month’s subscription I’ll just report it to Apple and you can deal with them. Delete my account and unsubscribe me from the newsletter. You know what email I used to create my account. It’s not this one.
I’m updating my review to take away one star and would take away both if I could. The glitches made it impossible to use and now I’ve tried to reach out for support 3 times. The last 2 because I can’t delete my account in the app. FIX THIS! I should be able to delete an account I no longer want so, especially when it involves sensitive information. I set it up with a different email than my Apple one for a reason.
For an app that I have to pay to use there are an awful lot of bugs. Trying to add conditions and the app keeps crashing. I try to mark symptoms and the app starts randomly scrolling through symptoms and scrolling and scrolling and there’s no way to stop it so I can finish marking them. Every time I add a condition and say it has been diagnosed before I save it the app saves it as “suspected” and I have to go in again and re-mark it as diagnosed. I can only do that if the app doesn’t decide to crash. If it crashes before I’ve saved a check in I have to go back and re-do that whole check in. As someone with a lot of medical complexity I thought this app would be a good way to have everything in one place for my physician but with the number of bugs I shouldn’t even have to pay for it.
I’m updating my review to take away one star and would take away both if I could. The glitches made it impossible to use and now I’ve tried to reach out for support 3 times. The last 2 because I can’t delete my account in the app. FIX THIS! I should be able to delete an account I no longer want so, especially when it involves sensitive information. I set it up with a different email than my Apple one for a reason.
For an app that I have to pay to use there are an awful lot of bugs. Trying to add conditions and the app keeps crashing. I try to mark symptoms and the app starts randomly scrolling through symptoms and scrolling and scrolling and there’s no way to stop it so I can finish marking them. Every time I add a condition and say it has been diagnosed before I save it the app saves it as “suspected” and I have to go in again and re-mark it as diagnosed. I can only do that if the app doesn’t decide to crash. If it crashes before I’ve saved a check in I have to go back and re-do that whole check in. As someone with a lot of medical complexity I thought this app would be a good way to have everything in one place for my physician but with the number of bugs I shouldn’t even have to pay for it.
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Waste of download time
Downloaded it was excited too and then after I started tapping more then four symptoms, I’m having to pay for it to continue….
Mental health
Keep simple and less.about medisafe app like
Built for money
Seems comprehensive and could be genuinely helpful. The ability to complete assessments and log them is brilliant. There’s a lot here. but it’s genuinely a. Misleading and b. kind of evil to hide key features like exporting **your own data** and thus the ability the share with healthcare professionals behind a paywall. Not only that, it’s 4.99 **a week** or 70 dollars. I might genuinely consider it otherwise but this is really disappointing.
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Appears to be a scam
Note: I tried this app again after a response by the developer. If anything, it’s worse than before. Unusable.
I subscribed accidentally when I saw the description “Your week free”, I thought it was a free trial. There’s no way to contact human support, the support chat icon goes to a misconfigured ChatGPT window. Emails come from a no-reply address but falsely say “reply to this email to get a $10 Amazon voucher”. The app has tons of “features” but it’s buggy and cluttered. Avoid.
I subscribed accidentally when I saw the description “Your week free”, I thought it was a free trial. There’s no way to contact human support, the support chat icon goes to a misconfigured ChatGPT window. Emails come from a no-reply address but falsely say “reply to this email to get a $10 Amazon voucher”. The app has tons of “features” but it’s buggy and cluttered. Avoid.
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Keeps Charging After Cancellation
We cancelled this app two years ago. They tried to charge our credit card again last year and we disputed the charges. So, they refunded. This year, they have charged our card again and we have disputed again. Don’t sign up!
Too many bugs
For an app that I have to pay to use there are an awful lot of bugs. Trying to add conditions and the app keeps crashing. I try to mark symptoms and the app starts randomly scrolling through symptoms and scrolling and scrolling and there’s no way to stop it so I can finish marking them. Every time I add a condition and say it has been diagnosed before I save it the app saves it as “suspected” and I have to go in again and re-mark it as diagnosed. I can only do that if the app doesn’t decide to crash. If it crashes before I’ve saved a check in I have to go back and re-do that whole check in. As someone with a lot of medical complexity I thought this app would be a good way to have everything in one place for my physician but with the number of bugs I shouldn’t even have to pay for it.
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Locks up on signup
First it balked when I went to sign up with an email address and tried to create a password inside Apple’s Password manager. Then it locked up after I chose “maybe later” for notifications after I picked my gender (Cmon, are we still using “other”?) This was on Mac OS 26 on MacBook Air with an M3
Avoid!!
First of all, this app is overly complicated and difficult to navigate. It’s like an exact replica of the Bearable app but with a bunch of extra bs. I liked how customizable it is but most of it’s behind a paywall. It costs extra to edit or delete past entries, track more than a few symptoms, and view any analytics of your data which is basically the whole point of the app. The subscription ad that pops up every two seconds is impossible to close without accidentally purchasing the scammy free trial.
You’re also forced to immediately create an account without the option to opt out of providing demographic data like sex and birthday. The optional info they request is worse. Household income? Education level? Home address?? Personal health records???? I thought this was a medication and symptom tracker, not a bootleg version of MyChart with inspirational therapy quotes…I’d be less annoyed if they were more transparent about data collection and use of AI, but the privacy policy is conveniently not accessible anywhere in the app.
Now I just want to delete my account data but it’s literally impossible. They make you jump through a thousand different hoops then after finally hitting delete, an error message says “the session has expired. you need to log back in.” After the THIRD time this happened, I tried the website instead. There, the “deactivate account” words just turn red when clicked and nothing happens. Seriously?? I find it hard to believe this is unintentional at this point. Their “24 hour support” is literally just a link to a chatGPT prompt instructing it to act like a customer service agent. Save yourself the headache!
You’re also forced to immediately create an account without the option to opt out of providing demographic data like sex and birthday. The optional info they request is worse. Household income? Education level? Home address?? Personal health records???? I thought this was a medication and symptom tracker, not a bootleg version of MyChart with inspirational therapy quotes…I’d be less annoyed if they were more transparent about data collection and use of AI, but the privacy policy is conveniently not accessible anywhere in the app.
Now I just want to delete my account data but it’s literally impossible. They make you jump through a thousand different hoops then after finally hitting delete, an error message says “the session has expired. you need to log back in.” After the THIRD time this happened, I tried the website instead. There, the “deactivate account” words just turn red when clicked and nothing happens. Seriously?? I find it hard to believe this is unintentional at this point. Their “24 hour support” is literally just a link to a chatGPT prompt instructing it to act like a customer service agent. Save yourself the headache!
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Response from developer
The subscription prompt can be dismissed, and core symptom tracking features are available without a paid plan. The optional profile fields are there to build out your Personal Health Record and personalize the experience, not shared externally, and the privacy policy is accessible through the app's settings. For any account-related concerns, reach out to support@careclinic.io and the team can look into it directly.
Good
Reviewers from TrustRadius and Capterra praise the app for its "robust" and "all-in-one" nature, noting it replaces the need for multiple different health trackers.
Email spam
Tired of trying an app where you have to give your details first BEFORE you realise it’s not for you or it’s not free as promoted. This is another one. And now I’m bombarded with spam emails from CareClinic even though I’ve unsubscribed.
Very Helpful Health Tracker
Care Clinic is very helpful for tracking health and daily habits. The interface is clean and easy to use. I like the features and overall design. Great app for managing health.
Recent update?
I’ve have Care Clinic for over almost 2 years as a paid subscriber. It has been very helpful. However there are some new glitches happening the past few days. I’ve uninstalled & reinstalled. It’s still acting glitchy - like if I go add a time, if closes out the screen. I can only change time with the +\- 15 button. Wanted to be sure the programmer is aware & can hopefully fix it soon. Thanks!
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It says free
Every where it says free. It doesn’t say, in app purchases. But it is free for one week.
Appears to be a scam
I subscribed accidentally when I saw the description “Your week free”, I thought it was a free trial. There’s no way to contact human support, the support chat icon goes to a misconfigured ChatGPT window. Emails come from a no-reply address but falsely say “reply to this email to get a $10 Amazon voucher”. The app has tons of “features” but it’s buggy and cluttered. Avoid.
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Beware of fake 7 day trial!!
SCAM ALERT! This app should be banned from the store. I signed up for the 7 day trial and it immediately charged me for the year that same day. As if I wasn’t already stressed out enough. Now all I can hope is that Apple will refund me the $59.99 since the app owner hasn’t responded.
CareClinic is a game changer
CareClinic is a game changer. Setting it up was easy, and I loved how easily I could tailor it to my needs. The reminder feature is my favorite. It's been a lifesaver for keeping track of my meds and appointments. Since using CareClinic, I have been more consistent with my health routine and it's made a huge difference in my daily life. The app is super intuitive and I love how I can adjust it on the fly to fit my changing schedule.
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