Stop the bad updates
Why do you keep messing about with the UX? This was at one point a useful app, but you keep making changes that make it worse.
Examples are a few versions ago where the peak and off peak rates were switched around so the data was incorrect. The latest update no longer show the charge cost.
Navigation is worse that previously and general usability is also worse.
Please fully test updates before releasing them as it’s annoying and makes people seriously consider dumping the charger to get something with a better user experience.
There’s no excuse for sloppy coding.
Examples are a few versions ago where the peak and off peak rates were switched around so the data was incorrect. The latest update no longer show the charge cost.
Navigation is worse that previously and general usability is also worse.
Please fully test updates before releasing them as it’s annoying and makes people seriously consider dumping the charger to get something with a better user experience.
There’s no excuse for sloppy coding.
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Stop making bad updates!!
Why do you keep updating the app and making it worse? Latest version doesn’t show the active charge session it’s absolutely appalling.
Seriously considering changing the charger as fed up of the terrible updates.
Seriously considering changing the charger as fed up of the terrible updates.
Poor
Still buggy 4yrs on and latest update still prompts for payment EVERYTIME you open app. Seriously? Does anyone test it before realise? Submitted support email telling this weeks ago and another update sent out and still the same bug.
Terrible update
The latest update installed 1 day ago has created a complete mess. The home page is now all small and you cannot see all the text and functions - eg Boost button is missing. Also need to deactivate the request to add payment information to account every time we log in. I use the charger at home and do not use this function.
Please fix your awful update.
Please fix your awful update.
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Payment Information
Works fine but who on earth made the decision to allow it to ask for payment information every time you open the app?
Poor app turned to rubbish :(
Had the app for home charging for three years now, never the best but it worked. Now, since an update app will only start on payment page demanding you set up a card - it’s a home charger you know! Charge data now incomplete and v. difficult to find - it’s a home charger Sync ev, that’s what you sell it as!
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Sonos levels of app redesign
Been using Sync EV charger for nearly 3 years. Never really had any issues with the App, it did what it had to.
However the recent redesign has now crippled the charging history view which I use often. For some unknown reason someone thought it would be good if it only uses the bottom third of the screen to show a scrollable list of previous charges. Also changing the history period from 30 days to all time doesn’t do anything, it still only shows a maximum of 30 days of charges!
However the recent redesign has now crippled the charging history view which I use often. For some unknown reason someone thought it would be good if it only uses the bottom third of the screen to show a scrollable list of previous charges. Also changing the history period from 30 days to all time doesn’t do anything, it still only shows a maximum of 30 days of charges!
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Useless App
This App has never been great. However, whatever they have just done to ‘fix bugs’ has created a worse App than it was before they started. Scheduled time and Dynamic Charging function is useless, as it tells me charging is scheduled for the cheaper rate…but in reality it has actually already started charging the car at the expensive rate. If you haven’t already bought a Sync Ev charger I would seriously consider choosing a different brand.
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Poor stats update
Recently I’ve found that charging stats are either missing or logged with the wrong date. This is not consistent, however. A charge done on 30th April never showed up on the app, and a charge last night (12th May) is listed as having happened on 5th May! This makes the logging of stats pretty pointless.
NEW UPDATE: please get rid of the opening Payment Method nag.
NEW UPDATE: please get rid of the opening Payment Method nag.
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Regularly doesn’t work
Awful
Disconnect
Constantly disconnects from WiFi. Frustrating
Cant no longer charge
Thanks for todays update but now the app is stuck on preparing and i cant charge my vehicle
Update!!
Update 4 days ago and the Octopus Go info is incorrect. Car only charged for 2 hours. Changed to a schedule to match the real Octopus times only charged for 15 minutes.
Hopefully tonight will give a full charge.
Updates need testing before release. Rubbish
Hopefully tonight will give a full charge.
Updates need testing before release. Rubbish
Hopelessly unreliable app
Had the App 3 years and it’s reported data has always been nonsense. At least the charge point itself works ok. The reviews profile is so poor why on earth doesn’t the company sort themselves out????
Great App
It just does what it supposed to do. The app even works on Apple Silicon macs and connecs to your home wifi with no issues.
Poor stats update
Recently I’ve found that charging stats are either missing or logged with the wrong date. This is not consistent, however. A charge done on 30th April never showed up on the app, and a charge last night (12th May) is listed as having happened on 5th May! This makes the logging of stats pretty pointless.
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Very poor
Wish I had not bought this charger very poor app hate it
Terrible App and not a great product either
The system constantly disconnects from the car and the only way to reset it is to physically unplug the car. Does not hand fluctuations in power at all, which every home will have as you turn TVs, kettles, microwaves on and off.
Change of wifi supplier
It’s not very easy to change the wifi set up on the charger unit. if you change broadband supplier or wifi router.
It would be much better if this was something you could do from within the app rather than using the engineers installation guide.
It would be much better if this was something you could do from within the app rather than using the engineers installation guide.
Payment?
Getting really frustrated with this rubbish app. How does 17.5kwh at 4p per kWh equate to £3.80?? And why when I ask for off peak start at 1am does it start charging at midnight?
