SyncUP KIDS User Reviews

SyncUP KIDS
SyncUP KIDS
T-Mobile USA, Inc.

What users say

Top reviews

ABSOLUTE MUST HAVE

My son is nonverbal autistic so when the school year started we needed a way to make sure he was where we needed him to be. The number of safety concerns are endless with a special needs child, this helps my MIL who lives in a different state, relax so much with the apps real time options.
* the strap options are nice, basic, that would be my only, well wish, I guess would be for children who don’t want to keep it on, maybe a lanyard or key ring option for a strap will be my hope. I have several friends who are looking into this but it may not work for them because of that express purpose
It will not lower my score for that because it’s not a diverse issue
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❤️💕🙏

Absolutely accuse me a sense of peace, knowing that I can monitor her Perimeter, thank you communicate at all times I I absolutely love the SOS button. She’s had a kid sync of watch. It’s the round face. I depend on his precision and detail. I would imagine that I could speak for all mommies. The heart felt degree that it is a sense of peace that it brings to mommy‘s heart because there are babies, love is my little girl. I think God for blessing the person to invent such a creative product towards safety. I can only ask respectfully and demand for myself and I’m sure speaking for all mommies with kids sync of watch that the battery needs to be longer lasting much longer to this wonderful magnet phenomenal product. You should take the time to ask mommies what they want. It’s a win-win situation.. love always Miss Medina 12 years with T-Mobile❤️
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Can’t sign in

I just got my kids watches yesterday, I got on and set them up with boundaries and some contacts. Shortly after i was kicked off the app. I tried to get back on and it asked for my email and password, which I put in, then it asks me if I’m over 18, to which I click yes, then it shows me my name and phone number and it tells me to add a picture, so I do that. I hit next and it gives me a create profile error. It feels like I’m stuck in Limbo. I don’t know how to get back into the account. I’m beginning to wonder if it is a software program issue on the side of the app. The tech on the phone couldn’t help me, they only told me to delete the app and re download it to see if that fixes it. Then restart my phone to see if that fixes it. Then tried other devices still same error popped up. They wrote a ticket and told me to try again in 48 hours. Until it is fixed my rating will be 1 star.
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Response from developer

Hi, thanks for sharing your experience. We would like to help with your experience but we would need to better understand what you see in the app. Please email us at skw-feedback@t-mobile.com with some screenshots from the app and the experience you are having. Thanks, SyncUP KIDS Team.

Total fine… when it works

This app has an okay design, and is slow but not horribly slow. The only huge problem is that it just doesn’t work like 75% of the time. I’m currently using an iPhone 15 Pro, and previously experienced the same issues on the iPhone 13 Pro Max. I can almost never actually see where my daughter is using the GPS and frequently get “error” messages the entire time I am using the app. Sometimes, the app just won’t open at all.

I am forced to use this app because of the smart watch we bought our daughter, but if there is one app I would want to be 100% stable and functional it’s the app that is supposed to be helping me keep track of my kids in an emergency. But it seems that T-Mobile really couldn’t care less about patching these holes unfortunately.
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Response from developer

Hi, thanks for your time and sharing your experiences. We are constantly improve our experience with the app and we appreciate your insights. If you have suggestion for an improvement or facing an issue with the app, please file a bug report by shaking your phone and tapping on "Report an issue". If you have additional feedback, please email us at skw-feedback@t-mobile.com. Thanks, SyncUP KIDS Team.

Highly recommended 💯💯

This app definitely help to keep tabs on love ones and family members but the work of such tracking apps is usually limited because you always need to access the device you want to keep tabs on in order for the tracking app to work effectively. My question is if i can access the device i want to hack, why would I need it hacked? But i understand we hack devices due to different intentions and to recover some information that must have been deleted or kept from being easily seen, the device will be required to be cloned. Being unfaithful gives rise to a whole lot of issues and situations that might be very difficult to cope with if you don't have an account of what is really going down with your partner when you are not together. If you keep getting these signs it's most likely to be true your partner is cheating. That's not the end of life anyway, you can make a choice that suits you and be to your advantage for something like that to never repeat itself. For anvone that find themselves in this situation, what you need is to contact a private ethical investigator named Kevin at (Greatspy207 @ Gmail com )to find out what has been going on behind your back, and fix it as quick as you can. His services are highly rated and affordable, regardless whether your problem is personal or beyond personal, I am certain that whatever you are passing through will be fixed in a jiffy. I am a huge testimony to his exploits and I highly endorse that you write to him.
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It’s one of the biggest waste of money I have ever spent

I’ve had to return the watch four times because it never works. The battery never works. The app always says somethings wrong with it to come back later. I don’t have access to my kids watch I’ve contacted T-Mobile and they’ve always sent me a new watch but it never seems to work, the first time I got it for him was for Christmas so I waited a little bit to give it to him as soon as he gets it the watch battery only last 20 minutes so we get another one. The other one won’t even turn on, so we get another one and we have the same issue with the battery, so we get another one this was all handled through the insurance that we purchased. We now have a Watch that works the batteries still not 100% but it will do but now the app never works. I updated it. I deleted it and installed it again and it never works.
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Response from developer

Hi, thanks for sharing your experience with us and sorry to hear about the inconvenience it caused you. For any app issue you notice, please file a bug report by shaking your phone and tapping on "Report an issue" so that we can look into it. If you are still experiencing any issues with the watch, please write us at skw-feedback@t-mobile.com along with the IMEI code on the back of the watch case. Thanks, SyncUP KIDS App Team.

Highly recommended try this

Recommending tracking and monitoring suspected cheating wife, Smartphone can be really beguiling. There are so many apps and what not that promise awesome results if you can just get hold of your spouse's device. This has always been a huge limitation for me as l've always wanted to see everything in my spouse's device without getting hold of her phone or her finding out. She began acting suspicious and being all secretive and 1 decided that something drastic had to be done. Thank God, faz came my way after checking through positive reviews, how he helped a woman catch her cheating husband red handed.! reached him via his mail at Greatspy207 @ gmail com and he requested for certain info such as my spouses phone number and phone model. Within hrs I got a notification popped up on my phone it was from Faz. he gave me a spy link which I accessed with my phone web browser there I was able to see all of her texts, call logs, WhatsApp, Snapchat, deleted conversation, social media shared pictures and videos etc as if 1 got her phone in my palms. It's really a great opportunity to use the services of (greatspy207((@))gmail com) if you got similar issues right now I'lI strongly advise you write him for an excellent spying and tracking services. This is the most highly recommended and genuine services that works efficiently than the spy apps.
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Highly recommend

I have never in 10 or 15 ears written to review anything on the Internet, but I had to for this incredible service! Things get really horrifying when you are having a hunch that your significant other is cheating. Of course, sometimes, you may be going overboard with your paranoia, especially if you're rather clingy and insecure to begin with, but what if, by some miniscule margin, your instincts do turn out to be right eventually? One of the biggest fears of anyone in a long term, committed relationship is finding out that their partner has been unfaithful. It's a dilemma as old as time, and today's technology has made it possible to cheat in a whole new variety of ways. If you've noticed some red flags that your partner might be cheating, you may want to confirm your suspicions before confronting or leaving the scoundrel. I got a recommendation on the web about an ethical spy team that possesses smart ways to catch a cheater in the act, I reached out to them on google mail at truthhack1@Gmailcom where I succinctly explained my situation. I needed to see everything on my partner's phone so I went on to pay for the services. Within hours, I saw everything I wanted to see. All the heart wrenching texts and call conversations lol, court admissible information right at my fingertips. You can stop wondering if it's happening, find out for certain, and move on with your life. Thank you so much George. These spy apps can only do so much.
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WILL NOT LOG IN

Got the watch and it works. The SyncUP Kids app on my phone will not let me log in. I have spent 15 hours between chat and calling support. It has been on going for weeks and they keep submitting tickets. I have called Apple and it is a Tmobile issue as they own the app. Tmobile tech and care keep assuring me it’s ok and going to be fixed. I was told if it wasn’t resolved the other day they would figure something out or a new phone. They now tell me they can’t do that. It has been a horrible experience. I had the Gabb kids watch and it was amazing. I switched so we would all be on the same plan and regret it majorly. With this horrible service we are about to move carriers all together. I have had sprint/Tmobile for over 9 years and the customer care stopped and became garbage after the merger. You use to be able to speak to people based in the US and actually get help. Not it’s play telephone and spend hours on the phone and chat waiting and still no resolution. Save your time and money and DO NOT get the watch if you plan on actually using the app.
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Response from developer

Hi, we are sorry to hear about your experience. We would like to help you resolve this for you for which we would need more details. Could you please shake your phone and tap on "Report an Issue" so that we can look into it? Thanks, SyncUP KIDS Watch Team.

Very well designed

I love the features on this kids watch. The app is very user friendly. From the app, you can load unlimited contacts that the child is allowed to call or text, and no one can contact your child unless you have put them on the list. You can set a boundary around your home or neighborhood and another around the child’s school. You get a notification if the child goes out of that boundary. You can set up school mode that disables smart features during school hours, but you can still see the child’s location. Set it to repeat, such as 8 to 3 on Mon thru Thur, 8 to 1 on Fri. On school holidays, you can disable school mode easily, and turn it back on when school resumes. The child can’t disable school mode or add contacts. The app keeps the parent in charge and notified of the child’s location at all times. The charger holds the watch magnetically, so very easy for kid to put it on the charger themselves. One word of caution, if the watch isn’t charging properly, change where you plug in the usb. I had it plugged into the usb on my kid’s bedside lamp, which would only charge it 50% even after sitting there all night. I changed it to a wall charger and it got to 100% in under an hour.
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The worst app for tracking your children!!!

I’ve only had the app for three days the first day I could tell this was a mistake! It was lousy to upload and sync. I called for help and after 30 minutes the tech had to tell me to uninstall the app several times in order for it to work, then she blamed my iPhone not being updated to 17! Ok?!!! So I update the software to the latest version and now roll into Day 2 and again unable to open the app. It kept spooling. When I finally got it to open, GPS won’t tell me his exact real time location. So it didn’t update…. then I’m not able to send text messages to him. It kept coming back undeliverable! Day 3: I’m trying to find my son’s location because the school bus has a flat tire and I can’t find him. It took me 45 minutes to find my son’s location! T-mobile do better! I’ve been a customer for 14 years and I am going to take my business elsewhere. I have children I am trying to track, using your watch/ gps tracker, and it’s not working.
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Love it

After reading reviews on T-mobile I was skeptical about adding another $10 a month to my bill for a watch that wouldn’t work but we absolutely love this thing. It works so well. My daughter is almost six and in kindergarten so I wanted a way to communicate with her while we went about our days and this is perfect. She sends us audio messages and pictures, she can call us if there’s ever trouble, school mode turns off all of the sounds and distractions, GPS is accurate and maps are clear etc it works great. If you’re looking at reviews just get one and you’ll love it.
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I highly recommend this hacker try him out one best

I rarely write reviews, but I had to for this! Because I tried several apps with no luck. Back then I was very confused, mad and always felt awful with my partner's cheating attitude. I really wanted to track and catch him red-handed. I downloaded this app hoping it will help with it but I wasn't satisfied with its features as I needed to monitor my partner closely. Luckily I came across a genuine recommendation review on this app about an ethical private investigator named Steve, he's a head of a team of hackers I wrote to his email at (hacktech04er@gmailcom) explaining how I wanted to have a complete access to my partner's call log, iMessages, SMS, social media activities, gallery, text deleted or not, his precise location day out. I paid for his service and in about 1-2hrs I had a complete access to his phone, I was really amazed I got a concrete evidence. It was unbelievable seen the evidence of my partner cheating on me. Who like to live with a cheater, I used the evidence I got to file for divorce. I'm thankful to Steve for helping me out of my dilemma and suspicions. His services are highly rated and affordable. If you are having trust issues and need valid evidence, or any hacking or tracking service how about you contact Steve for the incredible services he rendered. I recommend his service Steve you're simply the best in the game. Reach him out at gmail hacktech04er@gmailcom
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Amazing!

Best purchase ever! It accurately tracks and calls and texts just like a real phone. I just don’t have to worry about my five-year-old losing it since he wears it !
We’ve had it for two weeks, and I am so in love with it! He always sends me hearts when he’s at school or a little voice note just saying that he’s having a good day or whatever. I highly recommend it to any parents with little ones! I would say 4-10 age group !
Will repurchase if anything happens to it !
Please keep making them!
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I really appreciate this hacker his the best try him out

We got different intents coming here to read for an app to track our partner's or friends so it's advisable to know the truth and not fall prey to evil ones. I have been in a long distance marriage because of the nature of my job, my husband cheated on me times without number but since I wasn't around to get him caught red handed in the act, I decided to hack his cell phone to get all the data activities on his device. I got in contact with this hacker hacktech04er@gmailcom through the head of the IT department in my workplace. According to him, after a long search on here he got to discover this genius and swift IT personnel, this guy is the best in the game right now. He shared me his contact info, after I got in contact with him, we made a deal and I paid him, his service is very affordable. I doubted the services at first but what I felt impossible became possible within hours, I got access to my husband phone activities, I don't know how he did it but it looked like a magic cause it was as if I had the phone in my palms. I got access to his location, Snapchat messages and videos, WhatsApp, Instagram, Facebook, call logs, video chat, text messages etc all in one swipe. I'm happy I got to discover the truth, knowing is better than self doubt. He is definitely the real deal, do not hesitate to reach out to him at hacktech04er@gmailcom for a perfect, quality and satisfactory spying and investigator services.
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Want to love it but

It's a great idea and While I absolutely love the concept of being able to keep up with my eight-year-old daughter while she’s in school or anywhere I or my husband are not, but it’s not consistent! the updates take too long to refresh and if it’s for kids, I feel like it should be more of a live location monitoring system. My daughter has often told me she has moved from one location to a different one because I make sure we communicate like that. However the watch will still show that she’s at a different location and I don’t like that. I also have had the app show me that the watch is in one place when I knew it was not because it was actually in her room. It’s definitely not my phone because it does it to my husband as well.

If I’m the only one dealing with these inconsistencies, I would definitely like to know what I can do about it.
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No more “Just come get me”…

Watch serves so many purposes such as

1) staying connected with family/friends
2) playing in the neighborhood, I know where she is at all times
3) when it’s time to come home, I can now call versus having to go get her!!

Our summer nightly routine has been “mommy, can I play for 5 more minutes, just come get me!”. Since getting the watch, I simply call to let her know when it’s time to eat or come home. She stays connected with her close friends who also have a watch. She sends daily voice notes to me or calls me when I’m at work. Our life in managing her play has become way more efficient. I highly recommend this watch for any child who fits the age range!!

Watch audio is loud and clear. Calls connect seamlessly. Lastly messaging is a breeze with their tiny fingers. My 7 year old ❤️s the watch and she’s already persuaded 3 of her friends in getting the same watch…so now they’re all connected!!
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Won’t connect every so often

So when we first got the watches for our kids every 2-3 days it would say that it couldn’t connect to random watches… until I restarted it. We lost one because it wouldn’t tell me where it was… the location is also a block off when we are at home. But when they are at school it shows their exact location. Anyway it can be very frustrating there are tons of settings but no settings so the kids/ anyone can’t turn them off… overall it makes it possible to call and checkin but the tracker kills the battery and doesn’t always work so that’s sad.
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Relief

This makes mom life so much better. My son is 7 very active. I wish I had this sooner. It helps me and my son communicate and I always know where he is, it gives me peace of mind. I really like how it's on his wrist and not in his pocket cause he doesn't always have pockets. It always stays on his wrist. " I'm so cool with my new watch phone" my son. And now my aunt and 3 other friends has a kid watch. Cool thing you can share with others who have the watch too. So too a babysitter, dad, grandma can see where child is too. On mine I have access to my son and my niece. I love it when it's my niece is within park boundaries I know she is here. As to when son is in home boundaries. I'm rumbling now. Get the watch. Try it out! It works great for us. Hope the same for you. Give it time to download and at least 3-5 days before you say you hate it. Lol
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Great features!

I love that my 7 yo son can call, text, and even take and send pics. He can set tasks with reminders, set alarms, play a couple of games. School mode is perfect because he won’t receive any distractions, but we can still call each other in an emergency. The Velcro wrist strap makes it easy for my son to put it on and take it off by himself. I also LOVE the gps tracking. It’s very accurate - shows me in the app on my phone exactly where my son is.

The only slight drawback is the battery life. I had heard it would last a few days. Ours lasts 1 day. It does last all day, though, so we just charge it for a bit at night. It doesn’t take long to fully charge, maybe 1-2 hours.
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