Please fix!
When you open to review your “cards” at the bottom it closes the app. When I try to review my purchases in the “card” section at the top where my accounts are listed it doesn’t show my transactions. How are we supposed to review this section to ensure there is no fraudulent activity?
Trash
What happened to synergy! This thing is bad straight garbage!!!!
Terrible App
App never maintains login credentials. Users also can’t make a payment to an account using an external bank account. Please fix these issues.
HORRIBLE!!!
This app is HORRIBLE, it never works I’m getting ready to close this account because I can never use this app
Garbage
Got in with Synergy FCU about 3 months before this major overhaul in the mobile app and it has been horrendous. There was no longer the ability to schedule auto payments for my loan. Yes the auto payments I had setup came to a stop. I had to walk into the bank monthly to make a payment for nearly 6 months. Then they had to send me a link to setup auto payment. There is still no way to edit or cancel this via the mobile app. It's been over a year. I can't add an external institution to transfer funds. I can't send Zelle payments to my other banks.
Once I'm done with my loan here I will never return. In this day and age, mobile banking is important and they blew it
The old interface was so much better.
Once I'm done with my loan here I will never return. In this day and age, mobile banking is important and they blew it
The old interface was so much better.
Show more
Do Better
With the old app I was able to transfer funds to a different account. I am unable to transfer with this app. As a result I have to drive 20 miles to my bank.
6/22/24 updated my app and it stopped working-again
6/22/24 updated my app and it stopped working-again
AWFUL
This app is the worst. Here it is the weekend and can’t get into the app. Changed my password and nothing still can’t get in. Oh and did I forget CANT CALL ANYONE FOR HELP BECAUSE ITS CLOSED SAT AND SUN. This is ridiculous. Bring the old app back. Security Service FCU here I come
Horrible
This app is horrible I am not able to transfer money from another bank!
Garbage
This roll out was awful. I can’t transfer money to synergy from another institution with this app. I tried the website and all I get is “Unauthorized activity detected click here to send an email to our security team” and that email has gone unanswered.
Talk about going backwards where I now have to visit the bank only after going to my other bank to pull cash out to deposit for my loan at Synergy. I’m about ready to refinance at a higher interest rate to avoid this headache.
Trash
Talk about going backwards where I now have to visit the bank only after going to my other bank to pull cash out to deposit for my loan at Synergy. I’m about ready to refinance at a higher interest rate to avoid this headache.
Trash
Show more
Do Better
With the old app I was able to transfer funds to a different account. I am unable to transfer with this app. As a result I have to drive 20 miles to my bank.
Not like it w.
Almost back to useable like it was before.
Terrible!
Destroyed the perfectly good user interface with this. You need to fire the devs and the management that pushed this through. Major downgrade. A CU with no branches CANNOT limit its users by the app in any manner. You owe it to your members to provide a substantive app with great flexibility. Get it!? You don’t have branches therefore you MUST have a working app.
Show more
Hard to take pictures
Not easy to make a deposit due to unstable camera.
WHAT?!
Why release a new app that’s worse in literally every way? Who wins here?
Garbage App
Fire your app developer. This app is impossible to use and doesn’t even work
Terrible roll out
This new system update is terrible. I can no longer see the history of my loan payments. I can no longer make payments via my checking account from another institution. So now I have to get cash out every month and take it to a synergy location. I’m told I can fund my savings account and then make a payment to my my loan but when I made a transfer it took 10 days to fund. The experience is horrible and can’t wait to be done with this FCU. This was just bad in so many ways. Unacceptable.
Show more
WHAT HAPPENED!
This new app roll out has absolutely taken all trust I have with this bank. I cannot get a hold of them for my financial needs. What if I have an emergency where I need to pull some money but can’t because they are IMPOSSIBLE to get a hold of. Zelle is no longer available with the new app and it’s literally useless. I have left many voicemails for me to
Receive a call back and it’s been DAYS! What if there was fraud on my account and it wiped everything I got? Can’t get a hold of these people and it’s extremely disturbing and frustrating. Overall, I’m very unsatisfied with this institution.
Receive a call back and it’s been DAYS! What if there was fraud on my account and it wiped everything I got? Can’t get a hold of these people and it’s extremely disturbing and frustrating. Overall, I’m very unsatisfied with this institution.
Show more
Horrible
Zero heads up! New app is tasteless and boring. They also took out Zelle app .
Trash - Terrible and Useless Update!
Where do I start! This is a complete piece of garbage. Both the app and the online banking. How could a CU roll out something that is this terrible and obviously not ready to launch. No Zelle, very limited on everything else. I can’t even check for transactions if they were before the recent transactions list. I’m at my wits end. About to change banks over this piece of junk. Roll everything back or increase the functionality pronto!
Show more
Poorly Done
The entire app rollout was poorly executed. Members weren’t given any notification or details about the upcoming change and what would be required. It’s also impossible to get in touch with anyone as when you call member services you’re told that they’re busy helping other folks and you’ll need to leave a message. When you attempt to do so it then advises you that the mailbox is full. Overall not a good look and will be utilizing other credit unions for my financial needs in the future.
Show more
