Narwhal has no integrity
I could never trust this company & buy any of their robot vacuums ever again. I purchased their T10 robot a few weeks before I moved to a different state, so I couldn’t set up & test it immediately. When I finally settled & tried setting up my T10 & App - the Robot does not map & the app is not supported. Then I learned that they no longer support the Robot or the T10 app. I spent A LOT OF MONEY! I was past the return period. If a company simply abandons previous vacuums for new ones, I can’t buy anything from them. They are not trustworthy.
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Don’t buy their product seriously
Their software and app update/support drops off shortly after they release a new flagship product (yearly). When your product starts to act up, there isn’t much you can do and warranty is over. Look at this app with its very basic ui and unstable connections. It hasn’t been updated in 2 years.
Do not buy
Do not buy this robot the pairing will work with 2.4 and then randomly stop. I have tried contacting them after using this for over a year but now they want me to pay extra cause the device stopped working one day. I only have roughly 50 cycles on my vacuum
Perfect
App and vacuum work perfectly without any issues, would recommend.
Request App Modification/Improvement
The app has been steadily declining. It worked well when first installed two years ago. However, the app name has changed from Narwhal, which isn’t fitting. This made it difficult to locate the app. I had to sift through all of my apps because the name Narwhal was no longer the name. In addition, the completion cannot be watched anymore. The app used to let me view the area where it has completed its job, but in the past couple of months it will not show it’s progress while completing task. If this is not fixed, I will be contacting corporate. I am that type of person.
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Works fine
Works 100% fine, can control the robot from the app it’s great
Device is great, BUT HORRIBLE APP
This is what I find this app is lacking:
1. Ability to edit map, edit divisions among rooms, and adding names! No dinning room, no hallway, no family, only master and guess room…and on top of that, no way to creat a custom room name.
2. You can see (in the poor map) where the device is cleaning, but once it finished, there is no way to see the work done in the map.
3. Even though it makes some (poor) room divisions, when you want it to clean only certain rooms, the thing ignores the limits between rooms and goes pass it. Don’t know what’s the point in naming the rooms it the device will go and clean everywhere anyway.
Honestly, the T10 is great, but the app is so bad you can’t really make it work as it’s supposed to. Really sad.
1. Ability to edit map, edit divisions among rooms, and adding names! No dinning room, no hallway, no family, only master and guess room…and on top of that, no way to creat a custom room name.
2. You can see (in the poor map) where the device is cleaning, but once it finished, there is no way to see the work done in the map.
3. Even though it makes some (poor) room divisions, when you want it to clean only certain rooms, the thing ignores the limits between rooms and goes pass it. Don’t know what’s the point in naming the rooms it the device will go and clean everywhere anyway.
Honestly, the T10 is great, but the app is so bad you can’t really make it work as it’s supposed to. Really sad.
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Regret this purchase
Im good with tech. This is a terribly unreliable app
Unable to connect
App is seriously buggy, wont connect to the wifi, even when it’s on 2.5ghz and the help screen is blank
Very port support
Very port support
God awful
Don’t buy robot buy Roborock instead This this thing will drive you crazy
Unreliable and annoying
Keeps losing connectivity to the wifi to where have to do a hard reset. The hard reset requires pushing down on the buttons long enough to make it reset. Sometimes it’s two seconds, sometimes more. Obviously the Chinese Communist Party is failing if this is acceptable. The CCP should locate whoever is responsible for the networking software in this machine and apply appropriate punishment for embarrassing the CCP and all of China.
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Not worth the money
Got it to connect to the LAN once and that was it. Never able to connect again.😵💫
Look elsewhere
The robot is good annoying that I gotta empty it every 10 minutes
The app is horrible I wish I spent my money on a different brand
The app is horrible I wish I spent my money on a different brand
App needs some work
The robot is fantastic. My few issues are the following:
1. Although the app let you add dividers to the map, you have limited pre set names for the rooms, so you can’t really customize it to you own house design.
2. I can’t find a way to tell my T10 to mop just specific rooms.
3. It would be nice, as my room a does, to see the map with the area that was cleaned on the past sessions.
4. I had a had time getting the robot to connect to my wifi the first time. Once it did, it’s been working well for 2 months now.
1. Although the app let you add dividers to the map, you have limited pre set names for the rooms, so you can’t really customize it to you own house design.
2. I can’t find a way to tell my T10 to mop just specific rooms.
3. It would be nice, as my room a does, to see the map with the area that was cleaned on the past sessions.
4. I had a had time getting the robot to connect to my wifi the first time. Once it did, it’s been working well for 2 months now.
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Unreliable and annoying
Keeps losing connectivity to the wifi to where have to do a hard reset. The hard reset requires pushing down on the buttons long enough to make it reset. Sometimes it’s two seconds, sometimes more.
I imagine that the person in charge of the networking is an elementary school dropout or lower.
I imagine that the person in charge of the networking is an elementary school dropout or lower.
No internet at all
This robot is not designed for any kind of router or modem. What ridiculous is its solution of not connecting to the internet is to prepare 2 cell phones and use hotspot. If it’s not linked to the internet it is just an ordinary vacuum.
Good mopping, trash app
The robot worked well but the app is always fail to send command. Reset the robot and cannot map my house. The robot become useless. What my $1k.
Please fix this app!
Please fix the WiFi connectivity issues with this app. Will not connect or stay connected. Freo sitting right beside of it has NO issues but this T10 is useless with this app. Robot is good, App is garbage!
Consistently can’t find home.
It worked well for about 2 days - is now, virtually useless. Can’t find its way home. Doesn’t appear to have a firmware upgrade. Mapped 3 times - only a month old.
Fix or money back please.
Fix or money back please.
Terrific Mop | Useable App
Robots mopping and navigation abilities are amazing. The app is usable, but not good. Using the app I have scheduled cleaning, mapped our house, started, paused and stopped cleaning and had it clean its mops in the base station using the app, both from home and away. The app suffers from 2 User Interface (UI) issues.
Issue 1: Use of the app is straightforward, until it is not. It is nothing that can not be overcome, but a little experimenting might be required.
Issue 2: The UI sometimes does not update after a selection or save is made. However, I find that if you go out of the screen and then come back you’ll find that it did accept your changes and they will be displayed.
Issue 1: Use of the app is straightforward, until it is not. It is nothing that can not be overcome, but a little experimenting might be required.
Issue 2: The UI sometimes does not update after a selection or save is made. However, I find that if you go out of the screen and then come back you’ll find that it did accept your changes and they will be displayed.
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