Piece of Shi+
Purchased 3 years. From day 1 it took a ridiculous amount of time to connect to WiFi. There have been no new app updates in a long time and the robot is nothing more than a dust collector that sits in a corner and causes me to resent it more and more every day. Furious to have spent well over $1000 and the product to be completely unusable. Disgraceful company for allowing developers to do absolutely nothing to resolve all of the complaints!!
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Narwhal has no integrity
I could never trust this company & buy any of their robot vacuums ever again. I purchased their T10 robot a few weeks before I moved to a different state, so I couldn’t set up & test it immediately. When I finally settled & tried setting up my T10 & App - the Robot does not map & the app is not supported. Then I learned that they no longer support the Robot or the T10 app. I spent A LOT OF MONEY! I was past the return period. If a company simply abandons previous vacuums for new ones, I can’t buy anything from them. They are not trustworthy.
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Don’t buy their product seriously
Their software and app update/support drops off shortly after they release a new flagship product (yearly). When your product starts to act up, there isn’t much you can do and warranty is over. Look at this app with its very basic ui and unstable connections. It hasn’t been updated in 2 years.
Do not buy
Do not buy this robot the pairing will work with 2.4 and then randomly stop. I have tried contacting them after using this for over a year but now they want me to pay extra cause the device stopped working one day. I only have roughly 50 cycles on my vacuum
Perfect
App and vacuum work perfectly without any issues, would recommend.
