Terrible App (December 2023)
Transfers from external accounts do not work even after the 90-day waiting period.
When transferring money out of the account, the transfer doesn’t occur when scheduled and it does not show in transactions or scheduled transfers for an entire day - this leads to duplicate transfers. Overall very disappointed with the app, I’m moving my money back to upgrade.
When transferring money out of the account, the transfer doesn’t occur when scheduled and it does not show in transactions or scheduled transfers for an entire day - this leads to duplicate transfers. Overall very disappointed with the app, I’m moving my money back to upgrade.
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Company is helpful but app itself needs help
It’s hit or miss whether I can actually deposit a check, I’ll get all the way through and then get an error message telling me to try again later. Very annoying.
Also the auto capture for checks never works on the first try; the screen will be sideways and no matter which way I point the camera, I have to wait for it to give up and click to try again before it functions properly.
And unfortunately as a mobile bank the company relies on the app to do anything. If you’re going to be 100% mobile, your app shouldn’t be this disfunctional.
Also the auto capture for checks never works on the first try; the screen will be sideways and no matter which way I point the camera, I have to wait for it to give up and click to try again before it functions properly.
And unfortunately as a mobile bank the company relies on the app to do anything. If you’re going to be 100% mobile, your app shouldn’t be this disfunctional.
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App is worse with these updates
For no random reason, utilizing the same login and the same phone, the app just randomly requires to send you a security check by phone or email. Problem is, when you try to open the email and go back to enter the code, the screen closes out on the app.There’s also no way to message the bank through the app.
Additionally, It seems the only help support can give you is to delete and reinstall the app.
Additionally, It seems the only help support can give you is to delete and reinstall the app.
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Fix it soon please
The first app wasn’t perfect but it was good. This new app is terrible. The Face ID hardly ever works. So I have to log in the old fashioned way by typing in my username and password. I use the same one every time, but sometimes it lets me log in and sometimes it tells me I’ve entered the wrong username or password, even though I use the same one that at other time it lets me log in with. I like Tabbank as bank, but I will probably close my account and bank somewhere else if they don’t get this problem corrected soon.
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Response from developer
Sorry for the trouble you are experiencing with our app. It is feedback like this that allows us to make progress in our further development projects and timelines. If you have more details, please feel free to call us at +18003553063.
Their “update” broke everything
This “new and improved” version of their old PERFECTLY FUNCTIONING app is terrible. It won’t even load my log in screen half the time, there is essentially no mobile banking option here anymore.
Response from developer
We are sorry you are having problems. We are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at +18003553063.
Awful
Horrible app. Have to log in every time. It’s 2022, why can’t we log in using faceid?
Response from developer
Thank you for the feedback, we are constantly working on functionality for our app. We will pass this to the development team. Do you have any other feedback other than this? We would love to hear it. Please contact us at 800-355-3063.
One of the worst bank apps.
Fancy but useless animation. Lacking in functionality; check deposit option is available only on iPhone but missing on iPad. Confusing UI.. Not intuitive.
Deposited check confirmed by email but disappears intermittently on the app.
Hope app creators read all the reviews and work on improving the scores.
Deposited check confirmed by email but disappears intermittently on the app.
Hope app creators read all the reviews and work on improving the scores.
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Response from developer
Sorry for the trouble you are experiencing with our app. We are constantly working to improve functionality and feedback like this helps. If you have any further details to share please contact us at 800-355-3063.
Old app was better
Navigation in this app is fairly counterintuitive. Switching to it also broke connectivity to Mint and Venmo, among other things. If I leave the app and go back to it a second or two later, I’m able to tap an option but then it immediately signs me out. Doesn’t prompt for FaceID any more either. Really hoping this is addressed and improved soon.
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Needs some help
Why would TAB “update” to a “better” version of their first app? What I really don’t like about this functionality is that you have to download a PDF statement to see transactions older than 2 weeks. This doesn’t make any sense.
I cannot see anything about this new app that is better than before.
The app needs to get Face ID enabled. The fact that they only have fingerprint is showing they are out of touch.
I cannot see anything about this new app that is better than before.
The app needs to get Face ID enabled. The fact that they only have fingerprint is showing they are out of touch.
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Terrible
App works 5% of the time. The old app was much better. App hasn’t worked for 2 days now. Defeats the purpose of the convenience of offering the app. Please fix or bring the old app back.
Good app
Allows me to see all of my accounts and do all of my banking needs!
Awesome new transfer functionality
I love that I can pick from same day or traditional ACH to transfer money.
