Terrible App (December 2023)
Transfers from external accounts do not work even after the 90-day waiting period.
When transferring money out of the account, the transfer doesn’t occur when scheduled and it does not show in transactions or scheduled transfers for an entire day - this leads to duplicate transfers. Overall very disappointed with the app, I’m moving my money back to upgrade.
When transferring money out of the account, the transfer doesn’t occur when scheduled and it does not show in transactions or scheduled transfers for an entire day - this leads to duplicate transfers. Overall very disappointed with the app, I’m moving my money back to upgrade.
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Company is helpful but app itself needs help
It’s hit or miss whether I can actually deposit a check, I’ll get all the way through and then get an error message telling me to try again later. Very annoying.
Also the auto capture for checks never works on the first try; the screen will be sideways and no matter which way I point the camera, I have to wait for it to give up and click to try again before it functions properly.
And unfortunately as a mobile bank the company relies on the app to do anything. If you’re going to be 100% mobile, your app shouldn’t be this disfunctional.
Also the auto capture for checks never works on the first try; the screen will be sideways and no matter which way I point the camera, I have to wait for it to give up and click to try again before it functions properly.
And unfortunately as a mobile bank the company relies on the app to do anything. If you’re going to be 100% mobile, your app shouldn’t be this disfunctional.
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App is worse with these updates
For no random reason, utilizing the same login and the same phone, the app just randomly requires to send you a security check by phone or email. Problem is, when you try to open the email and go back to enter the code, the screen closes out on the app.There’s also no way to message the bank through the app.
Additionally, It seems the only help support can give you is to delete and reinstall the app.
Additionally, It seems the only help support can give you is to delete and reinstall the app.
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Fix it soon please
The first app wasn’t perfect but it was good. This new app is terrible. The Face ID hardly ever works. So I have to log in the old fashioned way by typing in my username and password. I use the same one every time, but sometimes it lets me log in and sometimes it tells me I’ve entered the wrong username or password, even though I use the same one that at other time it lets me log in with. I like Tabbank as bank, but I will probably close my account and bank somewhere else if they don’t get this problem corrected soon.
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Response from developer
Sorry for the trouble you are experiencing with our app. It is feedback like this that allows us to make progress in our further development projects and timelines. If you have more details, please feel free to call us at +18003553063.
Their “update” broke everything
This “new and improved” version of their old PERFECTLY FUNCTIONING app is terrible. It won’t even load my log in screen half the time, there is essentially no mobile banking option here anymore.
Response from developer
We are sorry you are having problems. We are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at +18003553063.
