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Tabiko: Japan Travel Concierge

Tabiko: Japan Travel Concierge

Make your travel magical

54 ratings
67 reviews
✈️ Travel
Free
In-App Purchases

Details

Released
March 2, 2017
Updated
June 2, 2026

Features

Developer

FAST JAPAN INC.
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Tabiko: Japan Travel Concierge screenshot #5 for iPhone
iphone
ipad
🧾$0.99 - $89.99
In-App Purchase↘︎
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About

This app acts as a personal travel concierge for trips to Japan. It offers chat-based assistance from real concierges for planning itineraries, booking accommodations and restaurants, and finding local activities. Get help with transportation, shopping, and even language translation to make your Japan travel seamless.

✓Chat-based concierge support
✓Customized travel plan creation
✓Hotel and Airbnb booking assistance
✓Restaurant reservation help
✓Transportation planning and booking
✓Sightseeing recommendations
✓Event and activity booking
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What users say about Tabiko

Reviews of Tabiko are mixed: the Travel app is rated 4.4/5 from 54 App Store ratings. What users like most: excellent customer service, real-time chat support. Top complaints: unresponsive support (recent), high fees for reservations. Summarized from real user reviews.

Positive things

  • ✨Excellent customer service
  • 💬Real-time chat support
  • 🗺️Helpful for Japan travel
  • 💡Provides local insights
  • 🗣️Bridges language barrier
  • ✅Efficient reservation assistance
  • 👍Friendly and patient staff
  • 🌍Offers personalized advice
  • 🚀Quick response times
  • 💯Indispensable travel tool
  • 🤩High user satisfaction
  • 💰Perceived value for money (historically)
  • 📚Detailed information provided
  • 📱Easy to use interface

Negative things

  • 😞Unresponsive support (recent)
  • 💸High fees for reservations
  • ⏳Slow response for password reset
  • 🚫App doesn't do anything on login/reset
  • 🤷Limited functionality (only booking)
  • 🤔Payment model perceived as unreasonable
  • 📉Decline in service quality (recent)
  • 😠Rude/passive-aggressive employees (isolated)
  • 🗑️Perceived as a waste of time (isolated)
See all reviews

What's New in Tabiko

6.1.0

June 2, 2026

- Enhanced transportation service recommendations (Flights, Rental Cars, Camper Vans) - Bug fixes and performance improvements

10

Subscriptions & In-App Purchases

$8.99

10 Star Rewards

Tipping for broadcasts

User reviews

Most RecentHighest RatedLowest Rated

Unresponsive

No acknowledgment of communication. Many ghost “concierges”
ABAnne bcjsnwndnn

No response 🥺

Used to be a free app , helped me to book an inn in Ine , kyoto in 2017, but there are no replies to my queries now… guess they are expecting some fees . 1star
Ccannotgolive

Cannot clear the notification dots

This app is quite useful but lacks some improvements.
Sshimoorek

Waste of Time for reservations!!!

I had a four day conversation going repeatedly asking them to book me reservations close to my hotel and they kept delaying and after 5 days i have no reservations! HUGE LET DOWN! Don’t waste your money!
RARugby Andy

Amazing

I like that this app helps people who travel to Japan get real info about the places they want to visit. Especially latest information which you may not get from the internet.
You would usually get quick responses and concierges are super friendly!
And I also love the fact that you can watch tabiko tv where concierges post videos about places all around Japan.
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Ffrankfurtfranc
See 62 more reviews

User experience

🐞

Reported Bugs

4 issues

Cannot clear notification dots

Bug

Login issues after sign-out

Bug

Password reset email delay

Bug

App unresponsive after password reset attempt

Bug
✨

Requested Features

5 requests

Clearer notification dot management

Feature

More transparent fee structure

Feature

Option to pay a subscription instead of per-reservation fees

Feature

Improved user interface design

Feature

Better route visualization

Feature

FAQ

What does Tabiko do?

Tabiko acts as a personal travel concierge for trips to Japan. It provides chat-based assistance from real concierges to help you plan your itinerary, book accommodations and restaurants, find sightseeing spots, and arrange transportation. The app aims to make your travel experience in Japan easy and memorable.

What kind of help can I get from Tabiko's concierges?

You can receive help with a wide range of travel needs, including creating customized travel plans, booking hotels or Airbnbs, making restaurant reservations, getting shopping recommendations, finding transportation routes, booking events and activities, and even getting assistance with language translation. They also provide information on WiFi and SIM card rentals.

Is Tabiko free to use?

The app itself is free to download and use. However, the concierge services provided through chat are a paid feature, indicated by the 'free with in-app purchases' monetization model. You will likely incur costs for the personalized assistance and bookings made through the app.

What are the operating hours for the concierges?

The concierges are available from 10 AM to 7 PM Japan Standard Time. This ensures that users can get support during typical business hours in Japan for their travel planning and on-the-ground needs.

Who is Tabiko for?

This app is designed for anyone planning a trip to Japan who wants a personalized and convenient way to organize their travel. It's particularly useful for those who want expert advice on sightseeing, dining, accommodation, and transportation, and who appreciate having a dedicated concierge to assist them.