Weird Requirements
The app asks for more information than any other food app. It also has weird restrictions on using cards outside of the zip code you live in. Really weird.
App does not work well
I have never been able to use any of my rewards points with the app. Also, when I order drinks with my order, the store never gets the drink order at all. I have to show them that I ordered and paid for drinks as well as my meal. I hope someone with Taco Villa sees this and works on fixing it because I’m getting to the point that I’ll just avoid going there altogether.
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Ok, but don’t expect the rewards to work
The app has a good look to it, but the ordering process is very slow. When you go to add a combo meal, you have to add each item individually. While this does get you to verify any customization for each item, it is a bit cumbersome to navigate. The reward system works, unless you want to redeem the combo meal. When I tried it the app did the pre-authorization to my bank, and then told me there was an error with the rewards processing and dumped me back to the cart. I had to visit the store in person to redeeem that reward. I probably will use the app again, but I hope they see this and work on getting that reward to work.
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No account found - unknown changes
Used the app to order one time, it was fine. Went to login again and received “no matching guests”. App dev should be fixing this.
Cold food
Used the app for an online order. Everything went fine. But when I received my order my fries were not fresh and they were cold. I hate cold fries!
Does not work
The app straight up doesn’t work anymore. It used to be functional. Not the best, but functional. Now, anytime I go to order I get a “Oops! Sorry! Something went wrong! Try again later”. I try to sign in, I get “Oops! Sorry! Something went wrong! Try again later”. Try to create a new account, “Oops! Sorry! Something went wrong! Try again later”. At first I thought it might be cause i was trying to order breakfast cause a lot of places won’t have mobile ordering on right away in the morning, but I tried once for lunch and I got the same warning. Then, I assumed my app was just out of date (I don’t keep automatic updates on) but there’s not even an option to update the app. It is just non-functional now.
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Slow
Won’t even lock onto a store to order and runs super slow
Rewards are a joke
I guess it beats no rewards at all but $50 earns you a bean burrito?! And $100 earns a chips and queso?! That is a crazy ratio. What a joke.
Can’t add a Past Visit to account in app
PLEASE add a function to claim reward points on a missed transaction. I always forget to scan at time of purchase, and there’s no option on the app to add a past visit.
10 stars
on my momma taco villa always had my back for 22 years this the best company in the world
Suggestion
The app has worked perfectly for me. My only issue is that the customization options on the breakfast burritos does not have the ability to add potatoes. I will be happy to update to 5 stars.
Cold Food
10/19/25 - 82nd & Milwaukee - Today I ordered using the app and I placed my order about a mile away while stopped at a red light. Was told to pull forward because my order wasn’t quite ready. Got home and both crispy tacos were stale and the taco meat was very cold. My fries were just as bad, very cold and chewy. But my burritos were just fine and warm. Not pleased with my food being clearly still cold from the day before and not reheated hot enough and the fries, I can’t think of an excuse why they’d give me cold and chewy fries?
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Easy to Use
The app was very easy to use and the food was also amazing. I ordered a big order for my family and friends and was ready within 15 minutes.
Not very functional
It looks very nice. However, when I have tried to place an order, I get the “store is not taking orders” message. Also, there is no way to add a receipt to your rewards if you don’t do it when you order. Not a fan of having to tell them my phone number every time I place an order. Love Taco Villa, but this app needs work.
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Food
The app and food are great
Taco Villa
I’d give them 100 stars if I could. But 5 is all I’m allowed they do an amazing job never had a bad experience with them. ♥️
Functionality
Add feature to add visits from the receipt
For a smaller chain, way better app than most big restaurants.
It’s a bit under designed but it works well, tells me accurately why a card was rejected (niche I know but shocking) easy to use and customize things. No real complaints.
Slow once arrived
I placed an order through the app and selected takeout. When I arrived at the drive-through to pick it up, I was told I had to come inside instead. This was confusing because the app doesn’t clarify that takeout means only inside pickup — drive-through or curbside aren’t even listed as options.
Also, the app estimates a 15-minute wait time, but in reality, the order is rarely ready on time. Considering the food is already cooked and just needs to be assembled, it shouldn’t take that long. The process could be much more efficient and clearly communicated.
Also, the app estimates a 15-minute wait time, but in reality, the order is rarely ready on time. Considering the food is already cooked and just needs to be assembled, it shouldn’t take that long. The process could be much more efficient and clearly communicated.
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Functionality
App never works, need to go back to the Thanx app if you can’t figure it out.
