Tacto
Response from developer
Dear Giya, Thanks for the 5-star rating, we really thank you for sharing your review. Rest assured, please write to us at reachout@playshifu.com for any suggestion you have, we will be happy to assist you. Sincerely, Team PlayShifu.
Good app
Age
Unable to download chess
Just doesnt recognize pieces!
Response from developer
Dear Mike, We are truly sorry to hear about the inconvenience you faced while using the Tacto Doctor games and services, we regret the poor experience. To assist you more effectively, we kindly request you to contact us through the numbers provided on the box or within the app. Our team will connect with you instantly and provide all possible support to ensure you have a smooth and enjoyable experience with the games. We look forward to hearing from you soon. Sincerely, Team PlayShifu.
Read this before u get the app and the kit
Response from developer
Dear User, We understand you’ve noticed the games respond when using fingers instead of the provided figurines. We’d like to share that our figurines are made with touch-sensitive materials that mimic the conductivity of human skin. Each figurine has a distinct touch pattern, so in some cases, using a finger may inadvertently replicate that pattern and trigger a similar response in the game. If you'd like further assistance, please feel free to write to us at reachout@playshifu.com, our team would be glad to help. Warm regards, Team PlayShifu.
It’s OK, but it won’t let me just play the game
Response from developer
Dear User, Thank you for your rating and for sharing detailed feedback about the issue with eliminating the King in your Tacto Chess games. We truly appreciate the time you’ve taken to provide this input. Rest assured, we will relay your concerns to our team to work on potential improvements in future app updates. Additionally, if you experience the app closing intermittently more frequently, please don’t hesitate to write to us at reachout@playshifu.com, we’ll be happy to look into the matter. Your feedback is invaluable in helping us enhance the user experience, and we look forward to hearing from you again. Warm regards, Team PlayShifu.
Doesn’t work
Rubbish App confusing for kids， lots of bugs
Laser game
Unable to proceed as items to scan are missing
Tacto doctor doesn’t work
Not working after app update
No longer detects instruments since update
Response from developer
Dear Evie, We are deeply sorry that you are experiencing detection issues with the Tacto Doctor kit, and we sincerely apologize for the inconvenience. We sent you an email requesting a few details to troubleshoot the issue so that we can analyze it thoroughly and provide you with an appropriate solution. Please respond with the details, and rest assured that we will go above and beyond to improve your Tacto experience. We are looking forward to hearing from you soon. Sincerely, Team PlayShifu!
Impractical and buggy
Another reason I gave this tool a single star is for impracticality. For example, the instructions ask you to put the 4 anti-slip frames on your tablet. Most people want to use a screen protector and case to protect their expensive tablet. The instructions imply that you have to remove your screen cover to use the frame corners leaving your table unprotected. Also, as a parent, most kids are messy. How long will it be before you lose a single piece and the game is worthless? Another example is using this in a car on a long trip. You really can’t because there’s 12 pieces to have to sort through.
Overall, I think the idea of getting kids to use motor skills with an app is a cool idea. I just don’t think this is a practical way to do it. Removing the pieces to simplify the tool and putting more development into the bugs might be the best way forward.
Response from developer
Dear Customer! First and foremost, we are deeply sorry that you encountered bugs during our collaboration process, and we apologize for any inconvenience this may have caused. We appreciate your effort in providing honest feedback. We considered this constructive feedback and will work hard to address the issues you raised. Please contact us if you have any further questions; we will gladly assist you. Sincerely, Team PlayShifu!
No sound
Response from developer
Dear Tanisha, We are sorry to hear that you are facing sound issues on the Tacto app with your device. There might be a possibility that "Do Not Disturb" or "Silent" mode is turned on. Kindly try these steps: From the top right corner of the iPad home screen, please swipe down. This will launch the Control Center. Make sure the Crescent Moon and Bell icons are turned off. Please let us know if this solved the issue with the sound at reachout@playshifu.com; we are available 24x7. Sincerely, Team PlayShifu!
I love it!
Response from developer
Dear Mikahaila, Thank you for your prompt review! We have highlighted your requirement of adding the beautiful language of Britain English to the Tacto app. Please do write to us at reachout@playshifu.com for any suggestions/feedback, we would love to hear from you. Sincerely, Team PlayShifu!
The app doesn’t work with Dr tools
Response from developer
Dear Customer, we are sorry that the Tacto Doctor figurines are not detecting well on your device and we sincerely apologize for the inconvenience caused. We would kindly request that you write to us at reachout@playshifu.com with a picture of the manufacturing date (printed on the sides of the box) of the Tacto Kit you have so that we can further assist you with the replacement. We look forward to hearing from you soon.
It is ok
Doesn’t work
Response from developer
Dear Brittany, we are sorry that the Tacto Doctor figurines are not detecting well on your device and we sincerely apologize for the inconvenience caused. We would kindly request that you write to us at reachout@playshifu.com with a picture of the manufacturing date (printed on the sides of the box) of the Tacto Kit you have so that we can further assist you with the replacement. We look forward to hearing from you soon.
Great app but.....
Response from developer
Dear Customer, we are sorry that the Tacto Doctor figurines are not detecting well on your device and we sincerely apologize for the inconvenience caused. We would kindly request that you write to us at reachout@playshifu.com with a picture of the manufacturing date (printed on the sides of the box) of the Tacto Kit you have so that we can further assist you with the replacement. We look forward to hearing from you soon.