Crashes all the time
I could never pay with this. Ended up using credit cards. The system constantly crashed when trying to pay.
Slow and expensive
The promptpay has to be topped up with foreign currency at the kbank exchange booth, not just any branch. The airport location has a terrible markup and the city locations are slightly better. After you top up and try to actually pay, it takes at least 30s to get from opening the app to actually paying because of all the loading.
You pay extra for the inconvenience, might as well just use cash.
You pay extra for the inconvenience, might as well just use cash.
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Need to pre-load a separate card to use prompt pay
And nowhere is this made clear before you sign up for an account and navigate to the easy pay tab. It would be great if I could connect it to Apple Pay, especially since I used my Apple ID to sign up for the account. But as it is, too much hassle to use, I will stick with Baht cash. So yet another useless account sign up.
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Hard to use
I agree with most people here that it took too long to get to the part that you could actually pay. It worked well with vendors in the well established mall but barely compatible with street vendors. Also not working with 7-eleven (the most important 😂) Lastly if you are outside of city center it was so hard to find the Kbank FX booth to top up. The regular Kbank branch wont top up for you and did give me a look for asking at certain branches. You will also need your passport and foreign currency to top up with semi bad rate. The Kbank fx booth search feature is also horrible!!!
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Good intention poor execution
This app is a good idea but is poorly designed and barely works. It takes too long to load. Too long to then get into payments while you hold up a line hoping it will work. It does not accept personal QR codes which more vendors use than a business QR. also the fact you can ONLY load it with foreign cash currency is ridiculous. They need to redo this app completely it’s embarrassing how bad it is.
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