Tahini's Restaurants User Reviews

Top reviews

So yummy

1st time trying this restaurant and loved it, super friendly stafff and affordable options! Recomend and can’t wait to go back!

Best and Healthiest food in Kelowna.

I grew up in Montreal eating Lebanese food which rivals this delicious restaurant.

Bob

Awesome !!!

Frustrating

Ordering process of very confusing where you’re given the option to remove items. Just show all the items and toggle to include if you want or not.

Reorder also is useless. Every time I try to use it I get an error and have to reselect all my options. No better that’s just starting over every time.
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Deceptive & Misleading Default Tipping

A 15% tip is pre-selected even for online pickup orders, which is already questionable. What makes this worse is the checkout design. The item price is shown at the top, but the tip and final total are hidden further down the screen. The Apple Pay button appears before you clearly see the full amount at the bottom, deceiving you into thinking you’re paying the listed price of the items. They robbed $10 from me for a pickup order with this deceptive design. I’m reporting the app to Apple for misleading pricing practices & poor disclosure.
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Love this place!

Pretty simple ordering, could use updates to make it more clear but for the most part it’s simple to choose your options!

Why the tip?

Why have a tip option that I need to change to no tip. If you pay your employees properly, no tipping is necessary.

Auto Tip

This app is nothing short of predatory. Instead of focusing on delivering good food and service, it’s designed to quietly pillage customers’ wallets. The most egregious example? The app automatically adds a tip without making it clear or optional up front. Unless you’re paying razor-sharp attention, you end up tipping more than you intended—or tipping when you never even consented.

That’s not gratitude for service, it’s a scammy cash grab. A company that prides itself on hospitality shouldn’t be ambushing customers with stealth charges, but Tahini’s app seems built around exploiting distracted users. It’s manipulative, greedy, and reeks of a business model that counts on people not noticing the extra dollars siphoned off their cards.

Food delivery apps are supposed to make life easier. This one feels like it’s run by pickpockets in chef’s clothing. Until Tahini’s removes these shady practices and stops treating its customers like walking ATMs to be pillaged, I wouldn’t trust it with a single order.
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Auto tip

It’s about time to remove the auto tip functionality.

Service and food

The staff at Tahini’s Chatham are always very pleasant and the food is always great!

Best best bro

Bro place is best best,

Cannot modify toppings

In store, you can add or remove toppings. Why does the app not let you do that. I’ll never use the app if it doesn’t let me do EXACTLY what I can do in store

Why is your tip rate pre-set? Also, needs more options

You shouldn't be setting a pre-set tip amount. That's not a reasonable standard practice to do at all. Can't even tell if it goes to your employees. Also, youre going to waste food if you dont let people pick what they dont want on their food. You put salad dressing on your salad on some bowls and we cant even choose to remove it, or to get toppings on the side. Check out Pizza Pizza's app for ideas on how to include important topping options.
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Can pre order for pickup

This app saves me lots of time because I can preorder from the app so they can start making my order before I drive over

Excellent

Great service and good food

What happened?

Other app felt a lot better and more simple. Really disappointed that I lost all of my points that I had accumulated by switching to the new app(used same email). Also wish the calories were able to be toggled off, I don’t wanna see that lol.

Response from developer

We apologize for the inconvenience, and just wanted to thank you for following us through the transition. Your feedback means a lot to us! You can contact us at support@tahinis.com.

Other App Was Better

I’ve regularly eaten here just because of the previous app. Can’t customize the shawarma, you have to choose the preset options. Before you could choose up to 16 toppings with no charge, now it’s 5. Really sucks seeing one of your favourite restaurants go downhill. For reference I’ve accumulated 800 points, I really enjoyed this place. Rip.
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Response from developer

We’re sorry to hear about your experience and truly appreciate your support. Big improvements are on the way! Please feel free to reach out to support@tahinis.com. Thanks for your feedback!