Great service
Have been using them for years, but have just got the all. Always on time - if not early. Very reliable. My driver was really nice too!
Doctor
Very good taxi clean and used quickest route
Great service
Great service
Credit card payments not working
Paying by account isn’t working on iOS as there’s no way to press enter after being prompted for the three digit security number. Please sort it out.
DO NOT BOOK!!!
Do not book with Heritage!!! They left us stranded at the airport after lying saying that a taxi was on the way. After 40 minutes we called and they said that a taxi wasn’t even on the way. Abysmal customer service.
Top man
Really grt to meet some one who was pleasant and kind for a change. Top reting x
Bad customer service, very rude office people
The taxi drivers aren’t the problem, it’s the office when you call them making a complaint, they lack empathy and have zero good customer service, I have been using them for 2 years and you finally lost a loyal customer because of your rudeness
Disappointed
I had been using Heritage for over a year with great service. Always on time sending polite and helpful driver. I no longer use their service due to an aggressive driver who told me that my 3.50 fair was nothing and that he had plenty of money (pulled out a wad of money from his pocket waving it at me) he proceeded to tell me that he had plenty of women ready to give him blow jobs, that maybe I could give him a blow job and that I was clearly a low life due to where I lived. All because I was cross that my shopping had spilled out in the back of his car due to his erratic driving. And that I would report is rude behaviour to the company he worked for. His car also smelt of weed, although that could be due to the previous driver but also would account for his atrocious behaviour. I reported the incident to the company and the police. The company said their management would call to discuss it further. This happened about 6 weeks ago and I have heard nothing from them. For that reason I no longer use them as it was a very unsettling incident. I realised to what extent it shook me up when a young Uber driver who fitted the same description picked me up yesterday and I panicked. He was however, kind polite and very helpful. Considering the level of abuse I received from one of their drivers I’m shocked they did not take time to call me back and check on my welfare.
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Mr murray
Didn’t have change so he charged me £1.50 more on a £3.50 fare
Unhappy
I’ve used Heritage for years and in general they have been super. but tonight they have let me down on a massive scale. Not only did the taxi NOT arrive after calling them THREE times twice the phone was put down on me mid conversation eventually I was told the cab is no where near me I ended up having to take a black cab at a big expensive to myself. Very disappointed
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Terrible!
This company is terrible! People are rude and even when you book in advance they don’t guarantee to be on time!
Excellent
Brilliant easy to use app
Very helpful in this day and age
Very helpful in this day and age
Rubbish app?
Heritage clearly don’t check bookings made via this app, which makes it useless. The tracking function is useless and whilst there is a card payment option, the functionality doesn’t work.
Great App
Makes booking taxis quick and easy, tells you how longs it going to be, how much it will cost, once it's dispatched it can be tracked.
Card payment available which is handy save travelling further for a cash point.
Card payment available which is handy save travelling further for a cash point.
Excellent Sercice
Great app, can track my taxi and the service is excellent. Always on time, drivers always polite and the fare always displayed. As well as being a great price
Excellent App
Amazing service and always on time. The fares are displayed and able to track the taxi on the live app. Very reliable and would highly recommend.
Excellent service
I have used the app many times around Birmingham now and the taxi has always been on time. Drivers have been polite, and it's well priced. Would recommend to use
Highly recommend
Excellent service! I would definitely recommend this company
Great service with fare on display
Fantastic Taxi app and fares don't increase at peak times, view your vehicle on a live map
Honestly DON'T BOTHER!
Ordered a cab with a waiting time of 2 minutes, ended up waiting 1 HOUR for a cab that never showed! Rang customer service and was given the worst treatment, didn't even receive an apology. If I was able to give it 0 ratings I would. DON'T WASTE YOU TIME.
