Utterly useless
What is the point of having an app that never works? The instant it’s busy, payment failed payment failed, payment failed. iPhone them and they can send a taxi immediately 😡 just delete the app and don’t bother.
My journeys
Iv used this company for many years , never had an issue unless they have a really good reason
G
Safe af Sourted me at afters
Be careful!
Good firm except the app likes to add £5 tips randomly without my knowledge…
Price mismatch
Unfortunately the problem with the application is that it shows a price as ‘fixed’ when you made the booking but that ‘fixed’ price changes when the trip ends. When I complained about the mismatch today with them, the cab call centre asked me not to use the application if my travel is beyond the border of the town I’m in. Therefore for a 5 min trip I had to pay £16 which was 3£ than the shown fixed price which ‘can not be refundable’ the can centre in Crewe claimed. So better to keep away this application.
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awful
i would be quoted 4-6£ for a 5 minute journey and get charged £18! extortionate! i tried to complain and never got a response. will not be using again as this app is awful and expensive.
App doesn’t work
Can’t even log back in
Let down after let down! Useless.
Why is it every time I request a pick up from my home address it is now always cancelled at the very last minute yet when I request one from any other pick up point it is granted?
I have been let down by this app and the local taxi firm who operate it for the last time now. Never again!
I have been let down by this app and the local taxi firm who operate it for the last time now. Never again!
More expensive
A lot more expensive on short journeys than the other local company I use
Unable to pay or book
I’ve been using this app for a while but this morning i was going to book a taxi and it wasn’t allowing me to book or pay. I uninstalled it and reinstalled it and still nothing
This is an excellent customer service application.
I am consistently impressed with the service—always on time and never lets me down.
Beyond awful
How this app has 4.6 stars when most reviews are awful is beyond me. Slow to update, misleading on driver arrival times, terrible customer service lines which don’t connect you with the driver.
How can it be so bad?
How can it be so bad?
Terriable , avoid and ring local company
I download this app thinking I could get a taxi to the train station, how wrong was I , booked a estate car as I had a pushchair , all booked , had a text say car was on its way , checked the app said it was still looking for a driver , rang the help line when it never showed , and had to cancel as it was late and still it hadn’t allocated a driver , will never use this app again , just ring a local company instead , ended up paying £14 taking my own vehicle, which I was trying to avoid. Avoid and ring local company instead , apps are meant to enhance our lives this one didn’t
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Good New App
I’ve used the new taxi app and it really works well. I could track my driver and see the fare costs . And paid via the app as well. Works well
Terrible - don’t do it!!!
Booked and they accepted for in 1.5 hrs time. When nobody turned up I called support and they said they didn’t have anyone and cancelled. Horrendous
Utterly useless
We had a good experience with the local version of the app for the last few years but since you moved to the national app I’m finding it almost impossible to book a taxi. Several times now I load the app, enter my location and see there should be a driver available within a few minutes, I try to book and get ‘no driver available’. So out of frustration I phone the local number and get told I can send you a driver within a few minutes 😡😡😡😡🤷♂️
Why, why, why, even bother having an app?
Why, why, why, even bother having an app?
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Accessibility
Sadly , despite advertising wheelchair accessible taxis there was not an option to book one. I booked an estate car and left a note that I was a wheelchair user. Unfortunately, this was not passed on to the driver who turned up for me but it was apparent he was in pain. I asked if he was okay and he told me he had, had a back operation and was in pain. I offered to wait for another taxi but he insisted on taking me. He spoke to a person who allocates the jobs who responded saying they don’t have wheelchair accessible taxis…. I need to ring to book and the tone felt very dismissive of the needs of a wheelchair user. I have advised the company to look up the SOT council new policy on taxi licensing and in particular the accessible section. This should not be happening. Unless the driver has a medical condition and a doctor’s note then all taxis should be accessible.
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Terrible service
After years of using Great Barr Cars who were wonderful, they have now joined this app. I will delete the app as the service is awful. The drivers drop bookings constantly. I was late for a booking due to the drivers constantly dropping the booking. Useless customer service, they drop the call rather than speak to an unhappy customer. Do not use this useless company. I feel sorry for the drivers associated with it. I’m taking my custom elsewhere
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Awful service
Always late when booked in advance and can never get a cab when booked on the day either. There always used to be taxis in Plymouth but since Take Me took over you hardly see one now.
Reliable
Take me is reliable and a game changer
