Takeover Secret Shop

Takeover Secret Shop is a customer experience and mystery shopping platform built to help businesses understand what their customers actually experience. Businesses can create and manage secret shopping assignments, receive structured feedback, and uncover opportunities to improve sales, service, and the overall customer journey. Secret shoppers can discover available assignments, complete guided evaluations, submit feedback and supporting content, and manage their activity from one convenient platform. Whether evaluating a dealership, restaurant, retail location, hotel, or other customer-facing business, Takeover Secret Shop makes real-world customer experience measurement simple, organized, and actionable. Key features include: • Secret shopping assignments • Structured customer experience evaluations • Photo and supporting content submissions • Location-based assignments • Shopper and business accounts • Actionable feedback and reporting Takeover Secret Shop — see your business through your customer’s eyes.