Terrible service, Terrible app
Shocking service from this company, their broadband service is intermittent at best and you have to fight them every step of the way. An engineer was called out to my property who confirmed a fault in the cabinet which is the responsibility of the service provider yet they still tried to charge me for the engineer.
Their app will not allow you to log in and neither does their website due to some sort of fault on their systems so if you want to have any contact with anyone you have to phone them. When you phone them. You can be on the line waiting for over an hour to actually speak to someone.
Absolutely diabolical company all round, I do not have anything good to say about them.
Their app will not allow you to log in and neither does their website due to some sort of fault on their systems so if you want to have any contact with anyone you have to phone them. When you phone them. You can be on the line waiting for over an hour to actually speak to someone.
Absolutely diabolical company all round, I do not have anything good to say about them.
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System
Since changed system its confusing not showing the last 2 months bills av paid av paid same bill twice as says bill due on the app and was already paid now i have switched provider constant message saying login to account to see the same thing dont show half what used to
Fails when using a vpn
You need to disable your vpn before using, even if you are vpn’d to the UK
Pretty damn useless
Tried downloading the app 4 times each time “something went wrong “ comes up and that’s a slammed door in the face. Talktalk seem really bad at connecting to its customers. My account runs out sept, so guess what I’m moving to anybody with better communication and if the price is cheaper all the better but foremost I want to connect to a company that whole deal is communication and connection!!!!
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What’s the point
This app doesn’t open at all. If it tells you to get it don’t waste your data. Talk talk has the worst app and I’ve not had a great experience with customer care. Out of three calls I’ve made, two were incredibly rude. The third call was okay that’s all I can say. The actually line is perfect.
