Poor Performance
I used to be able to use the app regularly for my banking, but now i can almost never access it. It consistently says unable to reach servers. This issue has been ongoing for about 2 months on and off, and i’ve had to log in via a computer to get anything done, Not very useful.
All accounts
I want access to ALL MY ACCOUNTS WHEN I LOG IN. THIS IS AVAILABLE FROM EVERY OTHER BANK!!!!
Needs work
It’s terrible
Login is the wrist thing yet
Login is the wrist thing yet
EXTREMELY UNRELIABLE!
In the past 4 or 5 months this mobile app has been the mostly frustrating & least dependable aspect of my financial life!!! It has routinely been unavailable & I have missed payments as a result! Still waiting for compensation! 😡
Displaying accounts
Before I log in, the amounts in my accounts are displayed. I suppose this may be for information without logging in. Logging in is confusing.
Transfer
I really want to thank the system for making it easy to do transactions as long as it works ☮️🙏
Security and e trans
The verification code comes up everytime I use the app for any banking. Interac transfers take 30+ when other banks are instant.
App not working properly on tablet
App not working properly for some time on iPad - very frustrating- just started working again on iPhone but I prefer iPad as it is bigger screen!
Disappointing and frustrating
Rarely works and constantly freezes or kicks me out.
Havent been able to log in
Havent been able to log in for almost 3 weeks now gone inside to the bank twice and have not been able to solve anything , so i cant pay my bills or make any deposits.
I love my credit union
This application works as close to perfectly as an application can in my opinion. I have never had a problem with it that was not my fault since I started using it. And the support I have received when I messed things up from the Tandia team has been first rate. I cannot recommend the credit union and the application more strongly.
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Not a very good App
I have so many issues with this app. It lags and malfunctions all the time. It can be very frustrating.
Two Step Authentication
Almost all other institutions that use two step authentication do so intermittently from your home computer and other trusted computer stations.
Tandia’s website requires two step authentication EVERY time you log in.
Most other financial institutions that require two step authentication have an option “trust this computer”
I am becoming tired of Tandia making changes from the office that adversely effect my ability to have convenient banking locations and do quick , accurate and safe transactions. In a recent “change” Tandia has closed several branches and the new locations are NOT convenient to my home location.
I am a customer of HTCU and Tandia for 50 years. I have never had an issue prior to this.
Tandia needs to listen it’s customers and start making decisions to make banking more convenient
Tandia’s website requires two step authentication EVERY time you log in.
Most other financial institutions that require two step authentication have an option “trust this computer”
I am becoming tired of Tandia making changes from the office that adversely effect my ability to have convenient banking locations and do quick , accurate and safe transactions. In a recent “change” Tandia has closed several branches and the new locations are NOT convenient to my home location.
I am a customer of HTCU and Tandia for 50 years. I have never had an issue prior to this.
Tandia needs to listen it’s customers and start making decisions to make banking more convenient
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App malfunctions ALOT
Sorry but compared to other banking institutions your app is horrible. It always says “system error” when trying to deposit cheques, it rarely seems to allow e-transfers to work, and the app fails to log in at times. Im so done and frequently frustrated… its not worth the time and effort. Look at the reviews, customers are not happy. Please bring the app up to modern day working standards, or risk losing clients.
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Needs updating
Keep getting an error occurred message when navigating to different areas. Unusable since updated to iOS 16.1. Have to uninstall and reinstall to get it to work at least once. Very disappointed.
Can never access my money
I am never able to actually use this app recently as everytime I login it pushes me to a screen saying “an error has occurred please try again later”. I then will go and try to use the banking app within the safari browser on my phone which never really works so I end up having no access to my accounts unless I’m near an actual desktop or laptop computer.
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Sloooooooow delay on the start
There is an issue with launching this app. There are three very long (10 second) pauses at login. One at initial login. One at Biometric login. Another at password login. These pauses are so long that the user thinks the initial tap initiate login has not registered. Quite frankly, it is very frustrating.
Listing all the accounts in a small typed format makes choosing your regular account repetitive. CHEQUING accounts are usually what users are looking for. User searches for the right account EVERY TIME!
Then there’s the change with the decimal point. Previously, the decimal point was automatically placed when entering dollar values. This function is no longer active. You trained users to expect an automatic placement of the decimal point. Now the user has to remember to place a decimal point in dollar values. So where $49.32 was automatic, it now goes thru as $4932.00!
The delayed login issue has been reported to customer service numerous times, to no avail. This app still needs work!
Listing all the accounts in a small typed format makes choosing your regular account repetitive. CHEQUING accounts are usually what users are looking for. User searches for the right account EVERY TIME!
Then there’s the change with the decimal point. Previously, the decimal point was automatically placed when entering dollar values. This function is no longer active. You trained users to expect an automatic placement of the decimal point. Now the user has to remember to place a decimal point in dollar values. So where $49.32 was automatic, it now goes thru as $4932.00!
The delayed login issue has been reported to customer service numerous times, to no avail. This app still needs work!
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Poor visibility
The new app has been updated everything is so small you can hardly read it. I don’t want to adjust my phone settings so I can use an app. Very poorly thought through.
New app version stinks
The app changed and is now harder to use for absolutely everything!! I miss the previous version BRING IT BACK
Disappointed
This update now makes me get a verification code every time I sign in.
This never happened before ever.
This is extremely frustrating
This never happened before ever.
This is extremely frustrating
