App not working
All loaded but app is not letting me connect. There is an issue with the app.
Please fix it
Please fix it
Still supported?
Was one of the initial purchasers of this product it’s currently been sold off and none of the links appear to work anymore so now I’ve had to replace the batteries and can’t connect to it because nothing seems to exist anymore
Service terminated
This product line and service was bought out by Generac. They discontinued all WiFi based sensors mid 2025 without notice.
App continued reporting levels that didn’t match the tank.
Suggest the MyPropane app and sensor from Centri. Far better app and better sensor too.
App continued reporting levels that didn’t match the tank.
Suggest the MyPropane app and sensor from Centri. Far better app and better sensor too.
Generac ruins anything it touches
Generac bought it out and ruined this product - granted it was not the best but now all the previous units are bricked and I am waiting for the class action lawsuit to come out
Out of date app
DON’T BOTHER TO DOWNLOAD THIS APP
App crashes
App crashes on iPhone every time entering password is attempted. Must use the web version.
Worked Great Until 17.4
Worked reliably until just recently, seemingly with 17.4 iOS update. Now the app just comes up blank.
Run away. Ownership is a horror movie.
I cannot tell you the amount of time I have wasted on this product and its two apps. Despite a CS degree, it took hours to configure and constantly has issues communicating. Batteries die and it fails to recover state. Software was terrible buggy and even the status lights don’t actually mean what the manual says. Now that Generac took over support and they don’t even pretend to diagnose problems. Product was a great idea and executed in the worst possible way by the most incompetent team.
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Worked For a lil’ bit, but not now 😳
Bought this unit in mid 2020. The device still transmits but the app is deplorable. Can’t force the app to take a reading, can’t change the orientation of the tank, can’t change the capacity on tank. Blew away the app and tried again,…same ’ol problem. I give up! Going to search for a comparable competitor.
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Not Very Reliable
I’ve had 2 propane tanks with monitors for over 2 years. Things worked great until one of the last updates. Now neither tank shows the correct tank capacity nor orientation (horizontal or vertical). No amount of changing the options works because when you save it, it reverts back to the wrong values. It also swaps addresses when I try to update the settings. This really does need to be addressed but has not been so far.
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Device Works, App Does Not
I have two propane tanks with a utility device on each, 320 and 500 gals respectively. Each device has performed for a year with no issues. The app, however, suddenly began acting erratically. Both tanks were showing as the same tank, with all the same info, and the capacity shown for both had reverted to 50 gals. The app would not allow me to edit either tank's capacity to restore the correct number of gallons per tank. I kept correcting the capacity on each in the Edit mode and clicking " Save" but this changed nothing. Closed the app, reopened, each tank still showed 50 gallons capacity.
I then deleted both tanks from the app and re-added them with all the correct info, which was a pain. After doing so, the 320 gal tank reverted to 500 gals. I edited it back to 320. I closed the app, reopened it... and both tanks' capacity had reverted to 50 gals, again, and both tanks had duplicate info as well.
I deleted the app, then reinstalled it.
Same story-- wrong info, wrong gallons, unable to save any editing, even if I only entered one tank. In the latter case all the info was correctly saved except the gallonage again kept reverting to 50 gals.
In short, the app has a bug. I'll have to call my supplier and see if they can straighten it out somehow. Meanwhile, not happy with this app.
I then deleted both tanks from the app and re-added them with all the correct info, which was a pain. After doing so, the 320 gal tank reverted to 500 gals. I edited it back to 320. I closed the app, reopened it... and both tanks' capacity had reverted to 50 gals, again, and both tanks had duplicate info as well.
I deleted the app, then reinstalled it.
Same story-- wrong info, wrong gallons, unable to save any editing, even if I only entered one tank. In the latter case all the info was correctly saved except the gallonage again kept reverting to 50 gals.
In short, the app has a bug. I'll have to call my supplier and see if they can straighten it out somehow. Meanwhile, not happy with this app.
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Awful App
What a bad product. Probably well designed but the app and set up make it worthless. If you buy this you will be looking for an alternative immediately
Tank Alert
My experience with the Tank Utility App has been a 4 Star interaction. This Utility saves me from making that 5% frantic call and for that I am very pleased. One suggestion is the ability to get a text alert for the gas percentage that I select.
Crap
It all worked as it should for a few months then I guess it just locked up. I reset everything including deleting the app and set it all backup. Then the percentage was way off but at least showed a little life. Later replaced a good battery for a fresh good battery and the best I can say is it’s inconsistent. I’ll just wall out and check the gauge the old fashioned way.
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Works good
The app and hardware works well after a new remote reading gauge was installed by the propane company. (The original remote reading gauge provided by the propane company was faulty which prevented the hardware from functioning properly.)
Works great… need new features
I’ve been using the tank utility for a few months now, and it works great.
As I’m getting more data, I’d like to see some new features in the app.
Would like to be able to have the ability to choose a few different views of the tank level, usage and temp data. Would be great if you could select a monthly view, get an average of the parameters for that month, and then be able to view different months. Also would like an annual view.
Need a way to zoom in. As the historical data builds up, it gets harder to zoom in to specific data points. The monthly filter would help this.
As I’m getting more data, I’d like to see some new features in the app.
Would like to be able to have the ability to choose a few different views of the tank level, usage and temp data. Would be great if you could select a monthly view, get an average of the parameters for that month, and then be able to view different months. Also would like an annual view.
Need a way to zoom in. As the historical data builds up, it gets harder to zoom in to specific data points. The monthly filter would help this.
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So far, impressive
My family has been using this for about 5 months now and it’s been nice to see what the propane level is-I live in Alaska and others in Midwest. I only rated it 4 stars because it’s only been a few months but so far, I’m impressed. I thought there was a problem once because it went from 40% to full in a day but then realized the tank was filled.
Update- I’m still impressed with the monitor and the support has been excellent. I would recommend it (and have) to anyone that needs to remotely monitor their tank. The caveat of course is you need internet connection, but it’s still a good way to monitor at a distance.
Update- I’m still impressed with the monitor and the support has been excellent. I would recommend it (and have) to anyone that needs to remotely monitor their tank. The caveat of course is you need internet connection, but it’s still a good way to monitor at a distance.
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Easy to monitor tank
Good idea as a product to make an easy-to-install remote tank reading. App is easy to use and had attractive displays of info including trend chart for tank level, consumption, and temperature. Readings are surprisingly precise. Takes awhile to learn the pattern of reading updates, but once acclimated to the long delays it becomes less frustrating wondering if the readings are occurring reliably. Mine provide readings every 3 days and another day for charts to update.
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App update please!!!!
I’ve had the monitor for 2 months now and it stopped reading twice! Had to drive to the tank and make it force send a reading very disappointing! The app needs updating so you can have the monitor send a reading through the app whenever you want one! Push notifications and a widget is also lacking with this app! A update would be greatly appreciated by everyone. Thanks
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Basic
This app has some bugs with saving settings and reverts back some default settings just strange.
It lacks more users controls because if you have a power failure you don’t want monitoring once a day but more often to analysis when to call the propane company.
Users needs to setup time for updates since it on,y does as per installation of device time. Not smart.
Also if you bought this branded Generac Tank Utility you will have serious issues with the other app mobilegen which I thought was same...
It is over price and limited options on app
It lacks more users controls because if you have a power failure you don’t want monitoring once a day but more often to analysis when to call the propane company.
Users needs to setup time for updates since it on,y does as per installation of device time. Not smart.
Also if you bought this branded Generac Tank Utility you will have serious issues with the other app mobilegen which I thought was same...
It is over price and limited options on app
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