Just don’t waste of time
Response from developer
Hi. We’re sorry to hear that your experience with tantan was disappointing. We take reports of scams, inappropriate behavior, and violations of our community guidelines very seriously. If you encountered any suspicious or inappropriate activity, please report the profile through the app or contact our Customer Support team with the relevant details so we can investigate and take appropriate action. Thank you for bringing your concerns to our attention.
Ужас
I report these accounts, but nothing seems to happen. They remain active and continue targeting women with their scams. They create accounts in large numbers — every day I see the same people’s photos being used with different names and ages.
Very quickly, they suggest moving the conversation to Telegram or Signal. They even frequently mix up their own accounts with each other. Despite numerous reports, the support team seems to take no action.
There are also a lot of profiles using pictures instead of actual photos of themselves.
This is a very strange policy: asking users to pay $30 for a premium version of an app where they are then constantly targeted by scammers, while the app’s staff apparently do nothing about it.
I expected a dating app to provide at least some basic level of safety and moderation. Instead, it feels like the platform is full of fake profiles and scammers, with very little being done to protect its users.
Response from developer
Hello, we’re very sorry to hear about your experience and understand how concerning and frustrating it is to repeatedly encounter suspicious profiles and potential scams. We take reports of fake accounts, impersonation, and fraudulent activity very seriously. We’re also sorry if our reporting process has not given you confidence that your reports were being addressed. Reports may require investigation before action can be taken, but your feedback about repeated accounts and the experience of seeing the same photos used across different profiles is important to us. For your safety, please do not send money or share sensitive personal information with anyone you meet on the platform. We also recommend being cautious when someone quickly asks you to move the conversation to another messaging service. If possible, please contact our support team through the app and provide details or screenshots of the profiles you reported. This will help our team investigate the specific cases more effectively. Thank you for taking the time to provide such detailed feedback. We’ll continue working to strengthen our moderation and safety measures and improve the experience for our community.
虚偽通知
虚偽通知を送ってくるゴミアプリです。
Response from developer
レビューをお寄せいただきありがとうございます。このたびは、通知の内容によりご不快な思いをさせてしまい、申し訳ございません。 マッチングに関する通知は、ユーザーのご利用状況やおすすめ情報などをもとに配信される場合があり、通知を受け取った時点でマッチングが必ず成立することを保証するものではございません。今回のご指摘を真摯に受け止め、より分かりやすく誤解を招かない通知内容となるよう、改善に努めてまいります。 貴重なご意見をいただき、ありがとうございました。
Banned for no reason
Response from developer
Hi, we’re sorry to hear about your experience and understand how frustrating it can be to have your new account restricted after completing the verification process. Account restrictions may be triggered by our safety and security systems for a variety of reasons, and we understand that this can sometimes be unexpected. We’d be happy to help review your situation and provide clarification through our official support channels. We’re also sorry that you did not receive a timely response from our support team. Your feedback is important to us, and we’ll continue working to improve our support experience and response times. Thank you for giving tantan another chance and for sharing your feedback. We hope we can help resolve your issue and provide you with a better experience.
