Best shopping app ever!
So I ordered the Numberblocks math keeps 5160 and it arrived :O and the craziest part is I ordered from the UK and it came :) although the only problem is, I don’t know how to set it to English
User experience so bad in 2016 and until now 2026
The UX is terrible. Taobao has tons of products, but actually finding something worth buying is the problem. There’s no easy, intuitive way to see bestsellers or genuine reviews from people who actually bought the product.
The promotional photos show one thing, while the customer reviews show something completely different. Sometimes they look like two entirely different products.
I can browse SHEIN for 30 minutes and find a dozen things I want to buy. On Taobao, 30 minutes is enough to question my entire existence… and still buy nothing.
The promotional photos show one thing, while the customer reviews show something completely different. Sometimes they look like two entirely different products.
I can browse SHEIN for 30 minutes and find a dozen things I want to buy. On Taobao, 30 minutes is enough to question my entire existence… and still buy nothing.
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You receive the goods but if there are any problems you’re screwed
International returns are a nightmare. You will need the sellers photo ID which they are not willing to provide. Any customer support refund is practically not worth the shipping cost $20 Yuan “reimbursement” when the shipping alone is $98 Yuan. The remarks on the orders are not visible to the warehouse ? So you’ll have to contact the seller during work hours? They don’t check when they’re back online? Taobao, please work on your international returns and customer support. Your emails for supporting documents make the users provide the same thing customer support already asked for in the chats and I provided. I think you’ll need to adopt non Chinese style customer support but more Amazon customer support for Western customers. I wish you the best app developers. Also why are chats so hard to navigate to ? I have 5 different customer support chats regarding the same issue. Thanks Taobao
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Could not use vouchers
If you download the Canadian version you don’t get to use their vouchers.
Full of scammers
I was scammed by a seller on this platform, and Taobao has done absolutely nothing to protect or help the buyer.
The seller deliberately shipped only one item even though I purchased multiple items from the same store and paid shipping fees for all of them. This appears to be a deliberate way for sellers to take advantage of Taobao’s shipping system and profit from the high shipping fees charged to buyers.
When you contact Taobao to request a refund for the missing item and the shipping fee you paid, they simply give you the runaround. They transfer you from one department to another, ask you to provide evidence and file complaints repeatedly, and make you explain the same situation over and over again. It feels like they are deliberately making the process so exhausting that you eventually give up. In the end, they simply refuse your refund request.
What’s even more ridiculous is that their own delivery and logistics system doesn’t seem to properly retain or share the relevant records. Customers are forced to submit the same evidence and explain the entire situation repeatedly to different departments, even though this information should already be available in their system.
This entire process is extremely frustrating and unfair to buyers. Taobao should be protecting customers from sellers who exploit the shipping system, rather than making the buyer spend hours proving something that should be easily verifiable through their own logistics records.
The seller deliberately shipped only one item even though I purchased multiple items from the same store and paid shipping fees for all of them. This appears to be a deliberate way for sellers to take advantage of Taobao’s shipping system and profit from the high shipping fees charged to buyers.
When you contact Taobao to request a refund for the missing item and the shipping fee you paid, they simply give you the runaround. They transfer you from one department to another, ask you to provide evidence and file complaints repeatedly, and make you explain the same situation over and over again. It feels like they are deliberately making the process so exhausting that you eventually give up. In the end, they simply refuse your refund request.
What’s even more ridiculous is that their own delivery and logistics system doesn’t seem to properly retain or share the relevant records. Customers are forced to submit the same evidence and explain the entire situation repeatedly to different departments, even though this information should already be available in their system.
This entire process is extremely frustrating and unfair to buyers. Taobao should be protecting customers from sellers who exploit the shipping system, rather than making the buyer spend hours proving something that should be easily verifiable through their own logistics records.
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