Review
If your child is sick or unable to collect an order, you do not get refunded and the order will not be made up at another time. I have a special needs child who is sick a lot and have hence lost hundreds due to him not being able to redeem his order or be refunded.
Good app but very buggy as of late
This app was initially very good but as of late it freezes. You cannot navigate out side the loading page. You cannot remove old account
Please get basics right
Hi there
Start with password validation. Check if the validation coded out matches the copy/instruction for user.
Then enable virtual cards. This is vital for app user safety. If the password validation was wrong it’s hard to trust the security of banking cards in the app.
Thanks.
Start with password validation. Check if the validation coded out matches the copy/instruction for user.
Then enable virtual cards. This is vital for app user safety. If the password validation was wrong it’s hard to trust the security of banking cards in the app.
Thanks.
Worst Customer Support
Since the update The app has locked me out of the app and when I try and use the forgot password option it says my number is not recognized and there is no options to use my email address for forgotten password. I have emailed support multiple times and called your helpline but no one has replied to my email and no one answers your helpline. There is STILL money on my app and I cannot order my child lunch! Can someone please get back to me!!!!
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Random unaccounted for deductions
There’s zero transparency about transaction fees, no transaction history. Money gets taken off my kids’ balances randomly. This app is pretty scammy.
Painful to use
Too many clicks to transact when you have multiple kids in same school.
Don’t like the separate wallet function . If funds are insufficient then you have to top up. But that cancels out your cart and you have to start from fresh all again.
Will rather push the canteen to use karri app. Its more simplistic and ties into other school payments
Don’t like the separate wallet function . If funds are insufficient then you have to top up. But that cancels out your cart and you have to start from fresh all again.
Will rather push the canteen to use karri app. Its more simplistic and ties into other school payments
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Worked well before the update
Card functionality stopped working after the latest update which makes this app a hassle to use now. Have to enter your card details in every time you want to top up. The developers responded the first time when I alerted them and gave me a fix which didn’t work and have not gotten back to me again since.
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Terrible and Dark UX
A top-up process that has been designed to encourage you to keep lazy balance is very sneaky. There are hidden fees for a top up and the fees for a transaction are very high.
Response from developer
Good day Thank you for contacting TapTuck. Our transaction fee is 5%, this is a fee we charge for processing pre-orders and cashless payments on our platform. Aiming to provide a safe and convenient service to our users on campus. Should you require anything further please feel free to contact us 073 415 1207. Kind Regards The TapTuck Team
App not working properly
Please assist, I have been struggling to make an order for my son. I have uninstalled and reinstalled with no luck. The app doesn’t allow me to get to the order tab. Therefore I cannot order. This app is not compatible with iPhone 7
Unable to do anything since updat
Iphone 7
I have been unable to do anything on the app si ce the update on 25th April.
I have deleted it and logged in and out but still same issues.
Chatted with the consultant on26th but she could not help.
I cannot load payments, order or see any transactions on the app.
Please fix it.
I have been unable to do anything on the app si ce the update on 25th April.
I have deleted it and logged in and out but still same issues.
Chatted with the consultant on26th but she could not help.
I cannot load payments, order or see any transactions on the app.
Please fix it.
Doesn’t seem to work ?
Seems like a great idea however it doesn’t send an OTP. Perhaps an email verification as a secondary option would be a good idea. Pity
Bad user experience
I’m trying to load money in my wallet and it is throwing an error without telling me what the problem is. I’ve tried loading a new card and the same error pop up without any text pops up.
Dispute
This is a great app to use but could be better as there is no complaints or dispute section. Products are redeemed whereas products weren’t given to the customer. Therefore, there should be another way to communicate this to them. App is convenient.
Bad app
Dosent have all the items on the app. The search by category system is broken. Finally you can no longer scan QR codes ur device has to be scanned.
Great app - needs more functionality
Really useful app. Great tool for a parent. Just frustrating that your checkout basket is completely lost and has to be redone if you need to top up funds. And most products don’t have pictures which is hard for the little guys to imagine what they want. But otherwise, works a charm!
Great idea!
Would be great if one could see which child order is placed for. Also, a single checkout for both breaks would be great.
Poor UI and UX
Such a poor user experience. Seems like no user testing was done whatsoever
Stop it
Stop asking me to review after every minor interaction with the app. If the user selects “no thanks”, STOP asking then to review the app. If they select “remind me later”, ask again maybe next time the app is run, not after the very next interaction with the app that session. It’s annoying. REALLY annoying. Stop it please.
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Response from developer
Hi, thank you so much for your suggestion. Please note we are looking into a solution and if you have any further issues please feel free to contact us on support@taptuck.co.za so we can resolve them ASAP for you.
I need to update but won’t allow me
I have IOS15 and more yet it still doesn’t allow me to update the app! Please assist immediately!
Apple wants update, NO update available
Apple wants update , but no update available
