Useless app if you need to contact customer service
I have been trying to reach your customer service via your app and it takes me to a number that I call then it keeps going in circles. Then on your app it ad uses to raise a complaint instead and I have not been able to locate the place on ur app where I can raise a complaint. What a terrible experience
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Extremely Worst
Extremely worst in order to- Order tracking, support system, delivery dates and delivery. Got scammed- after prepaid order- First I was not able to cancel my order as I was not available after 1st June- estimated delivery rate was 30 May and order not delivered on 31st May & 1st June- on 4th delivery executive contacted and since I was not available so not answered the call- on 5th June- Morning 09:28 AM- WhatsApp msg from Shadowfax Delivery- I replied that I am not available today- 09:30 AM- After two minutes It showed- Order has been delivered- Tatacliq showing It as Delivered- but nobody received even on my behalf- No call from Delivery boy on 5th of June(On 4th there was calls and I couldn’t answer)- On 5th only one WhatsApp msg- which I also replied that I AM NOT AVAILABLE TODAY- As an Advocate- Now I am left with only option and that is strictest possible legal redressal against both- Tata Cliq and Shadowfax Delivery as there was no grievance redressal on their side despite multiple attempts on my part.
Don’t trust these clowns and don’t just believe the name TATA- save your money, energy and mental peace from such fraud.
Don’t trust these clowns and don’t just believe the name TATA- save your money, energy and mental peace from such fraud.
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Response from developer
Dear Customer, Apologies for the hassle caused. Allow us to turn things around. We request you to log in to our application and follow the provided steps to raise your concern. Go to>My Account Section>select CLiQ Care>Select your appropriate Issue>Submit. Shabarisha Team Tata CLiQ Fashion
Fraud company. Horrible experience
I purchased GIVA silver jewellery but later realized the product rating was 1. I cancelled the product and placed another order but later realized the app denied to cancel the first order despite of the fact that i cancelled it within 30min of placing the order.
Finally i decided i will check both the product and keep the one which is better . Now one bangle had a faulty lock and keeps opening and falling. And another bangle was too loose for me
Hence i placed the return request of both.
First the app said someone will call me within 1 business day to reciew the return
That call didnt come till late in the evening next day
The executive who called me said she is sending me a mail on which i should share pictures of the product and certificate of authenticity and what not
I agreed
But she instead just rejected the return request.
Their ivr doesnt let the return issues customer connect to the customer care
No mail if mentioned on the website to escalate the issue too
Finally anyhow i reached the customer care and they too gave me vain responses like working on it and it will take 3 business days and all
My 8000 rs are stuck and the app doest have a face or voice to reach out
Dont ever buy from Tata cliq
I was big fan of TATA group but the app is sheer disappointment and a scam
Beware
Finally i decided i will check both the product and keep the one which is better . Now one bangle had a faulty lock and keeps opening and falling. And another bangle was too loose for me
Hence i placed the return request of both.
First the app said someone will call me within 1 business day to reciew the return
That call didnt come till late in the evening next day
The executive who called me said she is sending me a mail on which i should share pictures of the product and certificate of authenticity and what not
I agreed
But she instead just rejected the return request.
Their ivr doesnt let the return issues customer connect to the customer care
No mail if mentioned on the website to escalate the issue too
Finally anyhow i reached the customer care and they too gave me vain responses like working on it and it will take 3 business days and all
My 8000 rs are stuck and the app doest have a face or voice to reach out
Dont ever buy from Tata cliq
I was big fan of TATA group but the app is sheer disappointment and a scam
Beware
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Response from developer
Dear Customer, Apologies for the hassle caused. Allow us to turn things around. We request you to log in to our application and follow the provided steps to raise your concern. Go to>My Account Section>select CLiQ Care>Select your appropriate Issue>Submit. Swathi Team TATA CLiQ Fashion
Longer delivery times
Very Few limited promotions , delivery time is longer than other merchants.
Tata CLiQ doesn’t have any hold on their delivery partners
I ordered woodland sandals and due to size issue I need to return the product as correct size is not available to replace. I have made the return request and support team told me that it will be completed in 3 days. The delivery partner guy may be jot willing to come and pickup the product he is simply updating the status as return unsuccessful not able to reach customer, which was not true and even I tried calling his number which I got through the delivery partners message about pickup attempt got no response for my calls and simply marked it as unsuccessful. Following up with customer support over calls but I didn’t see any proper action, they simply asking me to wait for another 3days. Till you don’t pickup the product you don’t initiate the refund and you are not going to pickup the order as mentioned date. Why customer should get affected by delivery partner negligence and arrogance. What action you are taking on delivery partner when they are doing such nonsense. This is not good for the reputation of TataCLiQ. Change the delivery partner or make them understand the importance of maintaining promises on pickup and delivery dates
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Response from developer
Hi Vineel, Apologies for the hassle caused. Allow us to turn things around. We request you to log in to our application and follow the provided steps to raise your concern. Go to>My Account Section>select CLiQ Care>Select your appropriate Issue>Submit. Swathi Team TATA CLiQ Fashion
Canceled the order
Don’t use this app
Pathetic order handling and misleading sale practices
Your handling of my Black Friday order has been nothing short of unacceptable. An item promised for delivery within 3–4 days was left in limbo with zero updates, and only after I followed up did you cancel the order without any real explanation.
What’s worse, the same product is still available on your platform at the non-discounted price so please stop hiding behind excuses like “inventory issues.” This is clearly a case of refusing to honor a discounted sale order, which is deceptive and shows complete disregard for customers.
Customers wait for sales to buy wishlist items, while platforms like yours create massive hype to lure buyers only to cancel orders and refund the amount as if that solves everything. This practice is dishonest, disrespectful, and a waste of customers’ time.
I expect an honest explanation instead of a template response and urge you to fix these misleading tactics immediately. Experiences like this destroy trust in your platform.
What’s worse, the same product is still available on your platform at the non-discounted price so please stop hiding behind excuses like “inventory issues.” This is clearly a case of refusing to honor a discounted sale order, which is deceptive and shows complete disregard for customers.
Customers wait for sales to buy wishlist items, while platforms like yours create massive hype to lure buyers only to cancel orders and refund the amount as if that solves everything. This practice is dishonest, disrespectful, and a waste of customers’ time.
I expect an honest explanation instead of a template response and urge you to fix these misleading tactics immediately. Experiences like this destroy trust in your platform.
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Response from developer
Hi Mani, Apologies for the hassle caused. Allow us to turn things around. We request you to log in to our application and follow the provided steps to raise your concern. Go to>My Account Section>select CLiQ Care>Select your appropriate Issue>Submit. Anmol Team Tata CLiQ Fashion
Great experience
Seemless and quick shopping! I just hope I get my product well packed and in new and good condition.
Horrible App
The user experience is so bad with this app. I only downloaded it for online orders for Westside. And haven’t been able to use it since the app is so bad. Crashes after every 10 mins and cannot add anything to the cart.
Fake products
Only allows fake products
Unfair rejection of return request
I am writing this to express my frustration reflecting a recent incident involving a return pickup for my product.
The pickup agent collected the product in perfect condition after conducting a quality check. However, the next day the same agent returned the product to me with a torn poly bag stating that the pick up had been declined. Despite raising multiple complaints and speaking to several executives including one who assured me that the product will be picked up manually by the team.
When i contacted the Tata CLiQ care again, I was informed that the resolution is fixed and there is nothing further that can be done to return the product . Is it fair to penalise the customer when the pick up agents after conducting a quality check mishandles the products and returns it damaged?
Who is responsible for the product during the time it was not in my possession? This situation raises serious concerns about how customers are being treated and whether the system prioritise fairness. Rejecting my pickup without proper investigation into the circumstances is unjust and reflects poorly on your commitment to customer service.
The experience with Tata CLiQ has been extremely disappointing and unjust .
The pickup agent collected the product in perfect condition after conducting a quality check. However, the next day the same agent returned the product to me with a torn poly bag stating that the pick up had been declined. Despite raising multiple complaints and speaking to several executives including one who assured me that the product will be picked up manually by the team.
When i contacted the Tata CLiQ care again, I was informed that the resolution is fixed and there is nothing further that can be done to return the product . Is it fair to penalise the customer when the pick up agents after conducting a quality check mishandles the products and returns it damaged?
Who is responsible for the product during the time it was not in my possession? This situation raises serious concerns about how customers are being treated and whether the system prioritise fairness. Rejecting my pickup without proper investigation into the circumstances is unjust and reflects poorly on your commitment to customer service.
The experience with Tata CLiQ has been extremely disappointing and unjust .
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Response from developer
Hi Prachi, We sincerely apologize for the heartache and the dissapointment you had to face as a result of this unfortunate incident. We will look into it and try to figure out a fix. We request you to log in to our application and follow the provided steps to raise your concern. Go to>My Account Section>select CLiQ Care>Select your appropriate Issue>Submit. Amit Your friend at Tata CLiQ Fashion
Performance issue
Its a shame as to how such a huge company in india have so slow page load. Nothing loads perfectly and takes so long to see the images. Even the checkout process takes consume so much of your time with such high speed internet. Better visit west side store in person to save time.
Alphabounce slide
I will write the review once the product is delivered
Terrible and worse app. Don’t trust them
It’s really a terrible app I have ever used. Ordered sneakers on 29 July,2024. Request for exchange , returned the product and then didn’t get my shoes.keeping calling customer services. Keeping playing over the ph. Keep saying same thing that they registered my complaints. They r working on it etc etc. don’t trust them. Keeping saying that wait for 2 days or 3 days. And then one day I requested for refund then they said I crossed 3 weeks cancellation policy.I lost the product and money. Didn’t believe that happened. Worst app and customer service
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Review
Good
Worst customer Service Ever
Never buy from here they send you waste cloth pieces and keep telling they keep telling that you selected a wrong option while initiating a refund & can’t connect to their manager while 4 customer representatives provide different solutions. This isn’t how I expected one of Tata group operators to work. Very disappointed.
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Thirdclass apk
Tum order karoge to seller not ship your pincode aesa bolenge ye tata cliq wale jab tum surat me deliver nai kar sakte to pure india me kese karoge
Spoon me pani bhar k nose senpi lo aur mar jao
Spoon me pani bhar k nose senpi lo aur mar jao
Worst platform ever to buy products online
They neither value customer's money nor their time. Order from Tatacliq only if you have weeks of free time to follow up with their most useless customer care service (because they never take the initiative to inform customers about order delays). All the choices made by Tatacliq are utterly ridiculous. Their customer care doesn't care about the customers; their product delivery partners hardly deliver products and blame customers for not responding to their calls (in reality, they won't even call customers). I ordered multiple products from Tatacliq, and surprisingly, the products reached my nearest delivery partner warehouse on time. Now the story begins, Day 1 after product reaching nearest warehouse: Product status is changed to “out for delivery” but delivery attempt was not made. At the end of the day, they change the status to “unsuccessful delivery attempt as the customer didn't respond.” Day 2: Same as day 1. Day 3: I called Tatacliq customer care regarding the product, and they asked me to wait patiently for three business days for a resolution. Day 4: nothing Day 5: nothing Day 6: nothing Day 7: I called customer care again (keep in mind that the product is still in my nearest delivery warehouse, and they won't inform me where the warehouse is). Finally, they gave a resolution that they would ask the delivery partner to return the product to the seller, and they asked me to wait patiently till the seller receive the product so they could initiate a refund (only god knows when will the product reach the seller). Nice work Tatacliq. You bring shame to Tata group.
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Response from developer
Hi Srinath, We are extremely gutted to know about your experience and truly did not mean to disappoint you. We will look into it and try to figure out a fix. We request you to log in to our application and follow the provided steps to raise your concern. Go to>My Account Section>select CLiQ Care>Select your appropriate Issue>Submit. Amit Your friend at Tata CLiQ
Impressed
Thanks for your genuine product supply
No proper update on placed order.
Such a worst experience I have experienced using Tata Cliq. I have placed an order on 19th July, the estimated delivery in the order status is 27th July. The item was shipped on 20th july at Delhi. When I tried to track my order it has been showing the order is still in Gurgaon, Haryana, since the item was shipped. Which means, the item is still in Gurgaon from the date of being shipped. I tried contact customer care regarding the same but I couldn’t as there’s no proper way to contact the customer support service. They provided a phone number which is invalid. I tried raising a ticket to explain my concern in the complaint box. No use, as every time I click the submit button it shows “something went wrong try again later”. So, there’s no way for a customer to contact customer support in the app. I wouldn’t recommend Tata Cliq if you ask me whether it is a better ecom app. I would call it money looting app; works good till you place the order and then doesn’t care about the customer’s concern regarding delivery.
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Response from developer
Hi Baaba, To hear such feedback is very upsetting and is certainly not the impression we want you to have of us. We will look into it and try to figure out a fix. We request you to log in to our application and follow the provided steps to raise your concern. Go to>My Account Section>select CLiQ Care>Select your appropriate Issue>Submit. Amit Your friend at Tata CLiQ
