Feedback and Improvement Suggestions for Tata Motors iRA 2.0 App
Dear Tata Motors iRA Support Team,
I am an iRA 2.0 app user and would like to share some feedback regarding the app’s performance and user experience. I appreciate the efforts made in developing the application; however, I have noticed a few issues and would like to suggest some improvements.
1. Performance Issue
The app is functional, but its overall performance is quite slow.
When selecting any option or navigating back to the previous screen, the loading indicator continues spinning for a noticeable amount of time before the page opens.(Refresh Loader time max)
This delay affects the overall user experience and makes navigation feel less responsive.
2. Missing Vehicle Information
In the previous TMSC application, the home screen displayed useful vehicle information such as:
Current odometer (KM) reading
Next service due details
Approximate paid service cost estimate
These features were very helpful for planning vehicle maintenance. Unfortunately, I could not find them in the iRA 2.0 app.
3. Maintenance Guidance
It would be beneficial if the app included a dedicated section with maintenance tips and best practices, such as:
How to maintain the engine, battery, tyres, brakes, clutch, suspension, and other important components.
Seasonal maintenance recommendations.
Driving habits that help improve vehicle life and fuel efficiency.
Preventive maintenance reminders and service recommendations.
Adding these features would make the application more informative and valuable for vehicle owners.
I kindly request your team to review these concerns and consider implementing these improvements in future updates. Improving the app’s speed and restoring these useful features would significantly enhance the overall user experience.
Device Details
Device: iPhone 16 Pro Max
iOS Version: 26.5.2
iRA App Version: 26.7.1
Vehicle Details
Car Model: Tata Altroz XM+ iCNG + Petrol
Model Year: December 2024
Thank you for your time and support. I look forward to future updates.
I am an iRA 2.0 app user and would like to share some feedback regarding the app’s performance and user experience. I appreciate the efforts made in developing the application; however, I have noticed a few issues and would like to suggest some improvements.
1. Performance Issue
The app is functional, but its overall performance is quite slow.
When selecting any option or navigating back to the previous screen, the loading indicator continues spinning for a noticeable amount of time before the page opens.(Refresh Loader time max)
This delay affects the overall user experience and makes navigation feel less responsive.
2. Missing Vehicle Information
In the previous TMSC application, the home screen displayed useful vehicle information such as:
Current odometer (KM) reading
Next service due details
Approximate paid service cost estimate
These features were very helpful for planning vehicle maintenance. Unfortunately, I could not find them in the iRA 2.0 app.
3. Maintenance Guidance
It would be beneficial if the app included a dedicated section with maintenance tips and best practices, such as:
How to maintain the engine, battery, tyres, brakes, clutch, suspension, and other important components.
Seasonal maintenance recommendations.
Driving habits that help improve vehicle life and fuel efficiency.
Preventive maintenance reminders and service recommendations.
Adding these features would make the application more informative and valuable for vehicle owners.
I kindly request your team to review these concerns and consider implementing these improvements in future updates. Improving the app’s speed and restoring these useful features would significantly enhance the overall user experience.
Device Details
Device: iPhone 16 Pro Max
iOS Version: 26.5.2
iRA App Version: 26.7.1
Vehicle Details
Car Model: Tata Altroz XM+ iCNG + Petrol
Model Year: December 2024
Thank you for your time and support. I look forward to future updates.
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Awesome app with good features
Initially, I faced a few issues with the iRA 2.0 app, including delayed eSIM activation and incorrect vehicle ownership details. Although the initial experience was frustrating, I appreciate the support team for resolving these issues.
Now, the app is working smoothly, and my overall experience has been very good. The connected car features are useful, the interface is user-friendly, and the app performs reliably. It’s good to see that Tata Motors is continuously improving the customer experience.
Thank you to the Tata Motors and iRA support teams for addressing my concerns. Keep up the good work, and I look forward to seeing even more useful features and enhancements in future updates.
Now, the app is working smoothly, and my overall experience has been very good. The connected car features are useful, the interface is user-friendly, and the app performs reliably. It’s good to see that Tata Motors is continuously improving the customer experience.
Thank you to the Tata Motors and iRA support teams for addressing my concerns. Keep up the good work, and I look forward to seeing even more useful features and enhancements in future updates.
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Team should test the app before publishing
This app is one of the most frustrating customer experiences I’ve encountered. For the past 20 days, I have been unable to proceed beyond the address selection step while trying to book a service. The app doesn’t work, the website doesn’t work, and there appears to be no urgency to fix the issue.
Companies like Zomato and Swiggy handle millions of transactions daily and manage to provide a smooth customer experience. Here, customers spend lakhs on vehicles, yet a basic service booking process is broken.
Has anyone from the team actually tried booking a service through the app recently? If they did, they would immediately see how difficult and confusing the process is. Customers should not have to struggle just to schedule a vehicle service.
At this point, it feels easier to use third-party service providers than the official platform. If Tata Motors truly values customer experience, someone should take ownership of this issue and resolve it urgently.
The app is unreliable, the website is unreliable, and there is no clear way for customers to book a service. The team responsible for this product should seriously evaluate whether this application is fit for purpose in its current state.
Companies like Zomato and Swiggy handle millions of transactions daily and manage to provide a smooth customer experience. Here, customers spend lakhs on vehicles, yet a basic service booking process is broken.
Has anyone from the team actually tried booking a service through the app recently? If they did, they would immediately see how difficult and confusing the process is. Customers should not have to struggle just to schedule a vehicle service.
At this point, it feels easier to use third-party service providers than the official platform. If Tata Motors truly values customer experience, someone should take ownership of this issue and resolve it urgently.
The app is unreliable, the website is unreliable, and there is no clear way for customers to book a service. The team responsible for this product should seriously evaluate whether this application is fit for purpose in its current state.
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App needs improvements in connectivity, interface and navigation.
I found the interface of previous IRA app much better than this one.
This app takes lot of time to connect to car.
There is no way you can navigate to any location or your own car if it is parked somewhere. The previous app had option wherein you could send the navigation location to google maps or Apple Maps and navigate to the desired location.
This app takes lot of time to connect to car.
There is no way you can navigate to any location or your own car if it is parked somewhere. The previous app had option wherein you could send the navigation location to google maps or Apple Maps and navigate to the desired location.
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Not up to the mark
Previous version was much better then this new. App is not user friendly. Most of the links are not working. There is a glitch in notification, even if all phone setting are okay notification comes without sound/ bell. When car is in parking then notifications comes and when car is in moving mode no notification's are there . GPS is not accurate while car is moving. Connectivity is an issue most of the time even in open space. Ignition notification doesn't work. Geo fencing doesn't work... no notification. Over all very bad interface. Not happy with the amount paying for this. I want my refund..because it is of no use.. very very bad.
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