Feedback and Improvement Suggestions for Tata Motors iRA 2.0 App
Dear Tata Motors iRA Support Team,
I am an iRA 2.0 app user and would like to share some feedback regarding the app’s performance and user experience. I appreciate the efforts made in developing the application; however, I have noticed a few issues and would like to suggest some improvements.
1. Performance Issue
The app is functional, but its overall performance is quite slow.
When selecting any option or navigating back to the previous screen, the loading indicator continues spinning for a noticeable amount of time before the page opens.(Refresh Loader time max)
This delay affects the overall user experience and makes navigation feel less responsive.
2. Missing Vehicle Information
In the previous TMSC application, the home screen displayed useful vehicle information such as:
Current odometer (KM) reading
Next service due details
Approximate paid service cost estimate
These features were very helpful for planning vehicle maintenance. Unfortunately, I could not find them in the iRA 2.0 app.
3. Maintenance Guidance
It would be beneficial if the app included a dedicated section with maintenance tips and best practices, such as:
How to maintain the engine, battery, tyres, brakes, clutch, suspension, and other important components.
Seasonal maintenance recommendations.
Driving habits that help improve vehicle life and fuel efficiency.
Preventive maintenance reminders and service recommendations.
Adding these features would make the application more informative and valuable for vehicle owners.
I kindly request your team to review these concerns and consider implementing these improvements in future updates. Improving the app’s speed and restoring these useful features would significantly enhance the overall user experience.
Device Details
Device: iPhone 16 Pro Max
iOS Version: 26.5.2
iRA App Version: 26.7.1
Vehicle Details
Car Model: Tata Altroz XM+ iCNG + Petrol
Model Year: December 2024
Thank you for your time and support. I look forward to future updates.
I am an iRA 2.0 app user and would like to share some feedback regarding the app’s performance and user experience. I appreciate the efforts made in developing the application; however, I have noticed a few issues and would like to suggest some improvements.
1. Performance Issue
The app is functional, but its overall performance is quite slow.
When selecting any option or navigating back to the previous screen, the loading indicator continues spinning for a noticeable amount of time before the page opens.(Refresh Loader time max)
This delay affects the overall user experience and makes navigation feel less responsive.
2. Missing Vehicle Information
In the previous TMSC application, the home screen displayed useful vehicle information such as:
Current odometer (KM) reading
Next service due details
Approximate paid service cost estimate
These features were very helpful for planning vehicle maintenance. Unfortunately, I could not find them in the iRA 2.0 app.
3. Maintenance Guidance
It would be beneficial if the app included a dedicated section with maintenance tips and best practices, such as:
How to maintain the engine, battery, tyres, brakes, clutch, suspension, and other important components.
Seasonal maintenance recommendations.
Driving habits that help improve vehicle life and fuel efficiency.
Preventive maintenance reminders and service recommendations.
Adding these features would make the application more informative and valuable for vehicle owners.
I kindly request your team to review these concerns and consider implementing these improvements in future updates. Improving the app’s speed and restoring these useful features would significantly enhance the overall user experience.
Device Details
Device: iPhone 16 Pro Max
iOS Version: 26.5.2
iRA App Version: 26.7.1
Vehicle Details
Car Model: Tata Altroz XM+ iCNG + Petrol
Model Year: December 2024
Thank you for your time and support. I look forward to future updates.
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Awesome app with good features
Initially, I faced a few issues with the iRA 2.0 app, including delayed eSIM activation and incorrect vehicle ownership details. Although the initial experience was frustrating, I appreciate the support team for resolving these issues.
Now, the app is working smoothly, and my overall experience has been very good. The connected car features are useful, the interface is user-friendly, and the app performs reliably. It’s good to see that Tata Motors is continuously improving the customer experience.
Thank you to the Tata Motors and iRA support teams for addressing my concerns. Keep up the good work, and I look forward to seeing even more useful features and enhancements in future updates.
Now, the app is working smoothly, and my overall experience has been very good. The connected car features are useful, the interface is user-friendly, and the app performs reliably. It’s good to see that Tata Motors is continuously improving the customer experience.
Thank you to the Tata Motors and iRA support teams for addressing my concerns. Keep up the good work, and I look forward to seeing even more useful features and enhancements in future updates.
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Team should test the app before publishing
This app is one of the most frustrating customer experiences I’ve encountered. For the past 20 days, I have been unable to proceed beyond the address selection step while trying to book a service. The app doesn’t work, the website doesn’t work, and there appears to be no urgency to fix the issue.
Companies like Zomato and Swiggy handle millions of transactions daily and manage to provide a smooth customer experience. Here, customers spend lakhs on vehicles, yet a basic service booking process is broken.
Has anyone from the team actually tried booking a service through the app recently? If they did, they would immediately see how difficult and confusing the process is. Customers should not have to struggle just to schedule a vehicle service.
At this point, it feels easier to use third-party service providers than the official platform. If Tata Motors truly values customer experience, someone should take ownership of this issue and resolve it urgently.
The app is unreliable, the website is unreliable, and there is no clear way for customers to book a service. The team responsible for this product should seriously evaluate whether this application is fit for purpose in its current state.
Companies like Zomato and Swiggy handle millions of transactions daily and manage to provide a smooth customer experience. Here, customers spend lakhs on vehicles, yet a basic service booking process is broken.
Has anyone from the team actually tried booking a service through the app recently? If they did, they would immediately see how difficult and confusing the process is. Customers should not have to struggle just to schedule a vehicle service.
At this point, it feels easier to use third-party service providers than the official platform. If Tata Motors truly values customer experience, someone should take ownership of this issue and resolve it urgently.
The app is unreliable, the website is unreliable, and there is no clear way for customers to book a service. The team responsible for this product should seriously evaluate whether this application is fit for purpose in its current state.
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App needs improvements in connectivity, interface and navigation.
I found the interface of previous IRA app much better than this one.
This app takes lot of time to connect to car.
There is no way you can navigate to any location or your own car if it is parked somewhere. The previous app had option wherein you could send the navigation location to google maps or Apple Maps and navigate to the desired location.
This app takes lot of time to connect to car.
There is no way you can navigate to any location or your own car if it is parked somewhere. The previous app had option wherein you could send the navigation location to google maps or Apple Maps and navigate to the desired location.
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Not up to the mark
Previous version was much better then this new. App is not user friendly. Most of the links are not working. There is a glitch in notification, even if all phone setting are okay notification comes without sound/ bell. When car is in parking then notifications comes and when car is in moving mode no notification's are there . GPS is not accurate while car is moving. Connectivity is an issue most of the time even in open space. Ignition notification doesn't work. Geo fencing doesn't work... no notification. Over all very bad interface. Not happy with the amount paying for this. I want my refund..because it is of no use.. very very bad.
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Need to pay attention
I recently purchased a Tata vehicle and completed all required registration processes. I was already successfully registered on another official Tata Motors app, but decided to try this 2.0 version.
While the initial registration process seemed to complete successfully, the app now repeatedly shows that my vehicle is not registered—even after entering the correct chassis number. Additionally, although I receive OTPs during login attempts, the app still indicates that my phone number is not registered.
This creates a confusing and frustrating user experience, as all details entered are accurate and already verified on other Tata platforms. The issue appears to be on the app’s end rather than user error.
I would request the team to look into this matter seriously and ensure proper synchronization of user and vehicle data across platforms. A smoother and more reliable onboarding experience would greatly improve user satisfaction.
Looking forward to a prompt resolution.
While the initial registration process seemed to complete successfully, the app now repeatedly shows that my vehicle is not registered—even after entering the correct chassis number. Additionally, although I receive OTPs during login attempts, the app still indicates that my phone number is not registered.
This creates a confusing and frustrating user experience, as all details entered are accurate and already verified on other Tata platforms. The issue appears to be on the app’s end rather than user error.
I would request the team to look into this matter seriously and ensure proper synchronization of user and vehicle data across platforms. A smoother and more reliable onboarding experience would greatly improve user satisfaction.
Looking forward to a prompt resolution.
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Worst app
I am writing to express my strong dissatisfaction with the IRA 2.0 application and the unacceptable experience it has been delivering.
The core functionality of the app is fundamentally unreliable. While the vehicle engine starts through the app, the app itself fails to reflect this status. Instead of providing real-time and accurate updates, it leaves the user completely uncertain about the vehicle’s condition. Only after the engine turns off does the app display an error message, which defeats the entire purpose of having remote access.
This forces me to physically check the vehicle to confirm whether the engine has started or not. If manual verification is required anyway, it raises a serious question—what exactly am I paying ₹2500 for? The application is supposed to provide convenience and control, but in its current state, it does neither.
This is not a minor inconvenience; it is a clear failure of a paid service that does not meet even basic expectations.
The core functionality of the app is fundamentally unreliable. While the vehicle engine starts through the app, the app itself fails to reflect this status. Instead of providing real-time and accurate updates, it leaves the user completely uncertain about the vehicle’s condition. Only after the engine turns off does the app display an error message, which defeats the entire purpose of having remote access.
This forces me to physically check the vehicle to confirm whether the engine has started or not. If manual verification is required anyway, it raises a serious question—what exactly am I paying ₹2500 for? The application is supposed to provide convenience and control, but in its current state, it does neither.
This is not a minor inconvenience; it is a clear failure of a paid service that does not meet even basic expectations.
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Application Feedback
There seems to be no clear strategy behind the launch of the new app while discontinuing the old one, especially without any communication to end users.
I had to call customer care just to learn that a new app is now required to book a car service appointment. Even after multiple attempts, I’m unable to log in due to basic validation issues—something that should have been caught during initial testing.
It raises a serious concern:
How was this release approved?
Were proper QA and user acceptance checks conducted?
This experience reflects poor customer experience and lack of readiness at launch.
Given that Tata Motors is a customer-focused brand, and Tata Consultancy Services is known for delivering large-scale technology solutions, such gaps are unexpected.
I hope the teams take this feedback seriously and resolve the issues at the earliest so customers can at least perform basic functions like booking a service without frustration.
I had to call customer care just to learn that a new app is now required to book a car service appointment. Even after multiple attempts, I’m unable to log in due to basic validation issues—something that should have been caught during initial testing.
It raises a serious concern:
How was this release approved?
Were proper QA and user acceptance checks conducted?
This experience reflects poor customer experience and lack of readiness at launch.
Given that Tata Motors is a customer-focused brand, and Tata Consultancy Services is known for delivering large-scale technology solutions, such gaps are unexpected.
I hope the teams take this feedback seriously and resolve the issues at the earliest so customers can at least perform basic functions like booking a service without frustration.
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Worst Experience Ever – Not Recommended
I upgraded to the latest plan, but for 3 days the app was not syncing at all. There was absolutely no proper support during this period. I requested a refund immediately, but the team responded only after 8 days. This means I lost 8 full days of my subscription without being able to use the service.
What is more disappointing is that Tata’s response felt very casual, as if nothing had happened. There was no accountability, no proper explanation, and no compensation for the downtime.
Very unprofessional service and poor customer support experience. I would not recommend this service to anyone unless they improve their support and response time.
What is more disappointing is that Tata’s response felt very casual, as if nothing had happened. There was no accountability, no proper explanation, and no compensation for the downtime.
Very unprofessional service and poor customer support experience. I would not recommend this service to anyone unless they improve their support and response time.
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Response from developer
We sincerely apologize for the inconvenience. For our team to actively investigate the problem, we request you to share your registered mobile number, vehicle chassis number and error screenshot on irasupport@tatamotors.com. We’re committed to providing a better experience and hope to regain your trust soon. Thank you for being a valued user!
Bug in the App
The app is slow while you navigate through the Service section (that is the one i use). It does not let u book service when you are not in your city if i book service from lucknow for a center in Hajipur. I wont be able to do that because the app will not allow me to.
Also the app does not list clear details about the service center where you want to book service. The name and location should be very clear because in Major cities like Patna it creates mess because there are multiple service centers with the same name.
Please fix this on a Priority. I thought it would be fixed in the upcoming updates but these never got fixed
Also the app does not list clear details about the service center where you want to book service. The name and location should be very clear because in Major cities like Patna it creates mess because there are multiple service centers with the same name.
Please fix this on a Priority. I thought it would be fixed in the upcoming updates but these never got fixed
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Response from developer
We sincerely apologize for the inconvenience. For our team to actively investigate the problem, we request you to share your registered mobile number, vehicle chassis number and error screenshot on irasupport@tatamotors.com. We’re committed to providing a better experience and hope to regain your trust soon. Thank you for being a valued user!
Extremely Disappointing App Experience (Tata IRA 2.0 – Harrier)
This is hands down one of the worst car apps I’ve ever used. For a brand like Tata, this level of quality is honestly shocking.
• Worst graphics – looks outdated and poorly designed
• Worst animations – laggy, choppy, and completely unpolished
• Worst user interface – confusing, unintuitive, and frustrating to navigate
• Constant loading pop-ups – the loading screen appears again and again for no reason and is extremely irritating
Instead of making the ownership experience better, this app actually makes it more frustrating. A premium SUV like the Tata Harrier deserves a smooth, modern, and reliable app, not something that feels unfinished and poorly optimized.
Tata seriously needs to redesign this app from scratch—better UI/UX, smoother performance, and stable functionality. Until then, this app is more of a headache than a feature.
Very disappointed. Fix it.
• Worst graphics – looks outdated and poorly designed
• Worst animations – laggy, choppy, and completely unpolished
• Worst user interface – confusing, unintuitive, and frustrating to navigate
• Constant loading pop-ups – the loading screen appears again and again for no reason and is extremely irritating
Instead of making the ownership experience better, this app actually makes it more frustrating. A premium SUV like the Tata Harrier deserves a smooth, modern, and reliable app, not something that feels unfinished and poorly optimized.
Tata seriously needs to redesign this app from scratch—better UI/UX, smoother performance, and stable functionality. Until then, this app is more of a headache than a feature.
Very disappointed. Fix it.
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Response from developer
We sincerely apologize for the inconvenience you’ve experienced. We truly value your feedback and are actively looking into it to ensure we continue delivering the best experience possible. In case of any other issue, please connect with us at irasupport@tatamotors.com. We hope to regain your trust soon. Thanks again for being a valued user!
Tata shud have informed its existing customers that TMSC app is discontinued. No one came to know
If an app is discontinued , someone needs to inform the existing customers. Especially when several calls are received for frivolous things and not for such important activity entailing discontinuing an app. This app is good though. But the address column doesn’t cover each and every colony. For example , naval park in visakhapatnam doesn’t figure out in correct tehsil and for that matter in any tehsil whereas ironically it’s one of the biggest colonies of Visakhapatnam
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Response from developer
Thank you for the rating! We're delighted to know you're enjoying the app. We truly value your feedback and are actively looking into it to ensure we continue delivering the best experience possible. Thanks again for being a valued user!
Please add more details for better User Friendly
Dear Developers, Requesting you please give the more access to the end user to check the service cost calculation above 60 Kms, and also there should be provision to see the Part No: of their vehicle and if it is possible then also show the estimated price of that parts.
I hope you will be consider my request and feedback to improve the app features. Thanks.
I hope you will be consider my request and feedback to improve the app features. Thanks.
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Response from developer
Thank you for the rating! We're delighted to know you're enjoying the app. We truly value your feedback and are actively looking into it to ensure we continue delivering the best experience possible. Thanks again for being a valued user!
Many issues the app!
There are many issues with the app, even with the paid version.
1. The app gets disconnected automatically after 24-36 hours and requires the user to re login. It’s very uncomfortable.
2. When we try to start the engine with timer function, and set the temperature remotely, the screen resets / goes off on its own if you touch any other area of the screen.
3. Most of the time there is a delay in operating the car remotely as the app fails to execute the command by showing an error message - “The command cannot be executed”. This happens even the mobile and the car are in well connected network area.
4. The car health diagnosis system is quite good and the trip data function is excellent.
1. The app gets disconnected automatically after 24-36 hours and requires the user to re login. It’s very uncomfortable.
2. When we try to start the engine with timer function, and set the temperature remotely, the screen resets / goes off on its own if you touch any other area of the screen.
3. Most of the time there is a delay in operating the car remotely as the app fails to execute the command by showing an error message - “The command cannot be executed”. This happens even the mobile and the car are in well connected network area.
4. The car health diagnosis system is quite good and the trip data function is excellent.
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Response from developer
We sincerely apologize for the inconvenience you’ve experienced. For our team to actively investigate the problem, we request you to share your registered mobile number and vehicle chassis number on irasupport@tatamotors.com. We’re committed to providing a better experience and hope to regain your trust soon. Thank you for being a valued user!
Le* Tata motors: “Let’s give the worst possible app to our customers!”
Very bad database connectivity, doesn’t load data at all, doesn’t connect to car even after paying money! UI is horrible and UX basically doesn’t exist! Honestly, a bunch of electronics and IT students make better apps and IoT connectivity for their college projects than whatever Tata motors has managed to do here!
My free trial is going on, 7 months wasted! Don’t buy it after free first year. It’s just a marketing gimmick and nothing else! Complete utter waste of time to try and make it work and of money if spent!
My free trial is going on, 7 months wasted! Don’t buy it after free first year. It’s just a marketing gimmick and nothing else! Complete utter waste of time to try and make it work and of money if spent!
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Response from developer
We sincerely apologize for the inconvenience you’ve experienced. For our team to actively investigate the problem, we request you to share your registered mobile number and vehicle chassis number on irasupport@tatamotors.com. We’re committed to providing a better experience and hope to regain your trust soon. Thank you for being a valued user!
Needs a lot of improvements
While sharing our car location this is just showing the car location on the map. It should show our current location for proper understanding.
While seeing the car location from the map, we are not able to go around on that map, as it is bringing to a default position automatically even if we swipe it. This is very annoying as we couldn’t swipe and see the locations around our car.
While seeing the car location from the map, we are not able to go around on that map, as it is bringing to a default position automatically even if we swipe it. This is very annoying as we couldn’t swipe and see the locations around our car.
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Response from developer
We sincerely apologize for the inconvenience you’ve experienced. We truly value your feedback and are actively looking into it to ensure we continue delivering the best experience possible. In case of any other issue, please connect with us at irasupport@tatamotors.com. We hope to regain your trust soon. Thanks again for being a valued user!
Very useful app, small enhancements required!
I own a Harrier Fearless+ Dark and have been using this app alongside the older version for the past year. Overall, the app works well without any major issues. However, there are a few minor areas that could be improved—such as the delay in connecting to the car after launching the app and the Status Page, which currently features low-quality images and animations.
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Response from developer
Thank you for your kind words! We’re thrilled to hear that you appreciate the app. Your support and feedback motivate us to continue improving and delivering the best experience possible. Thanks again for being a valued user!
Useless application, totally no responsive, worst
I am writing to express my growing disappointment with the IRA app and technical system associated with my Tata Safari, which I have been using for over two months now. While the vehicle itself is well-built and promising, the ownership experience is being severely hampered by persistent issues with its smart and connected features.
In the time that I’ve owned the car, I’ve encountered recurring problems with core functionalities like the Welcome Seat, Tailgate operation, Alexa, and Siri integration. These features do not work consistently and often require me to restart the system or make manual adjustments to get them to function. For a vehicle in this premium segment, such issues are disappointing and reflect a lack of reliability in the user experience.
Furthermore, the IRA app continues to be completely unreliable. It is unresponsive, does not provide timely vehicle updates, and lacks basic stability. The app fails to send important notifications and often does not sync properly with the vehicle at all. It feels unfinished and untested.
As a customer who trusted Tata’s reputation and innovation, I must say that this experience has been disheartening. The ongoing technical issues are leading to a serious decline in customer trust, and if not addressed, they risk tarnishing the strong brand image Tata has built over the years
In the time that I’ve owned the car, I’ve encountered recurring problems with core functionalities like the Welcome Seat, Tailgate operation, Alexa, and Siri integration. These features do not work consistently and often require me to restart the system or make manual adjustments to get them to function. For a vehicle in this premium segment, such issues are disappointing and reflect a lack of reliability in the user experience.
Furthermore, the IRA app continues to be completely unreliable. It is unresponsive, does not provide timely vehicle updates, and lacks basic stability. The app fails to send important notifications and often does not sync properly with the vehicle at all. It feels unfinished and untested.
As a customer who trusted Tata’s reputation and innovation, I must say that this experience has been disheartening. The ongoing technical issues are leading to a serious decline in customer trust, and if not addressed, they risk tarnishing the strong brand image Tata has built over the years
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Response from developer
We sincerely apologize for the inconvenience you’ve experienced. For our team to actively investigate the problem, we request you to share your registered mobile number and vehicle chassis number on irasupport@tatamotors.com. We’re committed to providing a better experience and hope to regain your trust soon. Thank you for being a valued user!
Limited functionality and outdated
This app has very limited functionality. Mostly useful for navigation and driving stats. Rest is nonsense. Even the navigation is buggy - you have to keep close and open navigation to see latest position. All other controls on the car is in a different car but that is only accessible by one user connected to the car. This app would have been state of the art in 2015.
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Response from developer
We sincerely apologize for the inconvenience you’ve experienced. For our team to actively investigate the problem, we request you to share your registered mobile number and vehicle chassis number on irasupport@tatamotors.com. We’re committed to providing a better experience and hope to regain your trust soon. Thank you for being a valued user!
A Game-Changer for Seamless Automation
The Tata Motors Automobile app delivers an exceptional experience with its seamless automation features, making it a must-have for anyone with a Tata vehicle. Additionally, the app’s integration with smart devices allows control of certain features, making every journey smoother and more enjoyable. Overall, Tata Motors has raised the bar with this app, offering a level of convenience and automation that enhances both the driving and ownership experience.
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Response from developer
Thank you for your kind words! We’re thrilled to hear that you appreciate the app. Your support and feedback motivate us to continue improving and delivering the best experience possible. Thanks again for being a valued user!