Excellent Fiber Service - Far Better Than 5G
I am very happy with Tata Play Fiber. The Internet connection is fast, stable, and reliable, with consistent speeds throughout the day. Streaming, video calls, and browsing work seamlessly without interruptions. In my experience, it performs many times better than 5G for both speed and reliability. The installation and overall service experience have also been excellent. Highly recommended for anyone looking for a dependable broadband connection.
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Response from developer
Hi @dilipkumar130, Thank you for your kind words! We're so glad to hear that you're enjoying our service. Your feedback inspires us to keep improving. If you need anything else, just let us know! _ Rishabh
India’s finest masterclass in fraud, proudly rated 4.9 stars for cheating customers with style.
If you ever wondered how far a brand can go to butcher its own reputation, Tata Fibre is the answer. Their sales team could sell sand in a desert, their technicians vanish faster than your internet speed, and their customer service agents are basically philosophers of ignorance—deeply pondering products they clearly don’t understand. The franchisees? Oh, they’re the real heroes here, single‑handedly dragging Tata’s name through the mud with the enthusiasm of toddlers playing with scissors. And the cherry on top? You pay for a service you never get, then get told “bhaar mein jao” when you ask for a refund. Honestly, Tata Fibre has turned “Made in India” into “Cheated in India,” and foreign brands must be laughing their heads off—because at least their scams come with working Wi‑Fi.
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Response from developer
Hi @Savants1986, Thanks for reaching out. We understand that this must be inconvenient. Please share your Customer ID or Registered Mobile Number with us and we will investigate this right away. - Simran
The most useless app
I thought an app is meant to be supportive, helpful, “makes life easy” etc. This is the most useless app developed on the internet.
The only time it works is when I have to renew my subscription for fiber. When the internet is down and I have to report it - firstly you cant use the app because of no connectivity. When I switch to mobile data, it takes an eternity to load anything and everything and the most crucial thing, there is not option to report an issue! You have to go to self help, which has no help for connectivity issues. If I call customer care, it is always busy. If I power through the app, it will log me off every time! Just like today, I have been logged off, generated an OTP to login which is valid for 15mins but the screen to enter the OTP does not load within 15mins! I dont know what is the use of this app.
The only time it works is when I have to renew my subscription for fiber. When the internet is down and I have to report it - firstly you cant use the app because of no connectivity. When I switch to mobile data, it takes an eternity to load anything and everything and the most crucial thing, there is not option to report an issue! You have to go to self help, which has no help for connectivity issues. If I call customer care, it is always busy. If I power through the app, it will log me off every time! Just like today, I have been logged off, generated an OTP to login which is valid for 15mins but the screen to enter the OTP does not load within 15mins! I dont know what is the use of this app.
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Response from developer
Hi Ninad , we would want to connect with you to understand your concern better. Kindly directly message or write us at care@tataplayfiber.com with your Registered Mobile Number or Customer ID and we will update you at earliest. - Simran
Very pro marketing
Less support oriented. Things like creating service request should be at the front. Have to hunt for it.
Response from developer
Hi Musticote, we would want to connect with you to understand your concern better. Kindly directly message or write us at care@tataplayfiber.com with your Registered Mobile Number or Customer ID and we will update you at earliest. - Simran
Poor control
Very poor control to block device and change password. Very slow. Sometimes does not work well
Response from developer
Hi vb1895, We're sorry to hear that you're having issues with our app and service. Your feedback is essential for us to improve. Please provide your Customer ID and registered mobile number so we can assist you._Arham
Excellent overall experience
I have using Tata for over 5 years now. Very good net speed and support. Rarely faced any major disruption or issues. Ground support team is always fast to help. Excellent app making it easy to manage the account and recharge. Thank you team!!
Poor Service and Support
I have been using their service for the past 8 months now and have occasionally faced issues with downtime. Currently, it has been more than 3 days without internet, but the team has not been able to resolve the issue. I have called customer service multiple times to escalate the matter. However, they have not taken any effective steps to fix it. Although a technician has been assigned, they have been unresponsive and seem laid-back in performing their duties. I do not recommend their service at all.
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Frequent forced upgrades
Every time I try to open the Tata Play Fiber app, I'm forced to install a new update before I can even access my account. This is incredibly frustrating and unfair. I should be able to use the app without being blocked by constant upgrades. Not everyone has time or data to download updates every single time. Please fix this, it's a terrible user experience and shows no respect for your customers' convenience
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Nonsense service provider, even not eligible for one star also.
When I relocate from one slcity to another city and i want to continue tata play fiber service at my new place of residence, but there no service available of Tata play fiber and no refund of remaining recharged amount as well. Represantative of this nonsence service provider said that, this is their policy. if tata play fiber service not available at my new residence city, that is not fault , hence, asked to them for refund money but they denied. i will complain against them. Therefore, friends kindly dont buy tata play fiber, very very nonsence service provider. Highly disappointed.
जब मैं एक शहर से दूसरे शहर में स्थानांतरित होता हूँ और अपने नए निवास स्थान पर टाटा प्ले फाइबर सेवा जारी रखना चाहता हूँ, लेकिन वहाँ टाटा प्ले फाइबर की कोई सेवा उपलब्ध नहीं है और न ही शेष रिचार्ज राशि वापस की जा रही है। इस घटिया सेवा प्रदाता के प्रतिनिधि ने कहा कि, यह उनकी नीति है। अगर मेरे नए निवास स्थान पर टाटा प्ले फाइबर सेवा उपलब्ध नहीं है, तो यह मेरी गलती नहीं है, इसलिए मैंने उनसे पैसे वापस करने के लिए कहा, लेकिन उन्होंने मना कर दिया। मैं उनके खिलाफ शिकायत करूँगा। इसलिए, दोस्तों, कृपया टाटा प्ले फाइबर न खरीदें, यह बहुत ही घटिया सेवा प्रदाता है। बहुत निराश हूँ।
जब मैं एक शहर से दूसरे शहर में स्थानांतरित होता हूँ और अपने नए निवास स्थान पर टाटा प्ले फाइबर सेवा जारी रखना चाहता हूँ, लेकिन वहाँ टाटा प्ले फाइबर की कोई सेवा उपलब्ध नहीं है और न ही शेष रिचार्ज राशि वापस की जा रही है। इस घटिया सेवा प्रदाता के प्रतिनिधि ने कहा कि, यह उनकी नीति है। अगर मेरे नए निवास स्थान पर टाटा प्ले फाइबर सेवा उपलब्ध नहीं है, तो यह मेरी गलती नहीं है, इसलिए मैंने उनसे पैसे वापस करने के लिए कहा, लेकिन उन्होंने मना कर दिया। मैं उनके खिलाफ शिकायत करूँगा। इसलिए, दोस्तों, कृपया टाटा प्ले फाइबर न खरीदें, यह बहुत ही घटिया सेवा प्रदाता है। बहुत निराश हूँ।
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Response from developer
Hi, we understand your concern. We request you to help us out with your Customer ID or Registered Mobile Number. Kindly write us at care@tataplayfiber.com with your details and we will update you asap. - Abhishek
Poor app - Wi-Fi password unable to change
While the below issue is true, equally your on-site engineer came and attended and resolved the issues. Understood from developer that it will be looked into to enhance it which is welcoming and a progressive mindset.
I had a instance where a neighbour asked for my wi fi due to medical emergency I shared my guest Wi-Fi and password and when I went to Tata Play Fibre app it is not showing my Wi-Fi list and unable to change the Wi-Fi password for Guest
I had a instance where a neighbour asked for my wi fi due to medical emergency I shared my guest Wi-Fi and password and when I went to Tata Play Fibre app it is not showing my Wi-Fi list and unable to change the Wi-Fi password for Guest
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No Good Support
Using this for last 1 month and started facing issue of connectivity, immediately raised complaint through app after chatting with support guy on this app. Given false information that there is issue in my location where as my neighbors confirmed no issues. I waited for 2 hours and still no resolution. Requested for priority solution but still no action taken nor anyone visited my place. Support person gave me response that technician will visit within 24 hours!! Seriously? I waited for 2 hours n now I have to wait for 24 more?
Please stop giving false commitments if you can’t give service.
Please stop giving false commitments if you can’t give service.
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Response from developer
Hi, thank you for your inputs. We've noted your feedback to help improve our services. Please chat with our team at https://tpfiber-mapp.app.link/chat-support or connect with our experts on 1800 120 7777. Happy to Serve you! - Saniya
Feedback for TATA Play Fiber
As someone with experience in the IT industry, I understand that all networks require routine maintenance, hardware upgrades, and occasional repairs. However, with TATA Play Fiber, I’ve been facing frequent area-wide network outages over the past few months, which has been increasingly inconvenient.
My humble suggestion to TATA Play Fiber - one of India’s most reputed fiber network providers, to reconsider the current method of installing the main network supply board in residential areas. The setup currently resembles the older telephone cable networks, which seems outdated and vulnerable to frequent issues.
A more sustainable and well secured installation approach would not only reduce the frequency of disruptions but also make the network infrastructure easier to service when needed. Better placement and modern installation methods can go a long way in improving both user experience and long-term reliability.
My humble suggestion to TATA Play Fiber - one of India’s most reputed fiber network providers, to reconsider the current method of installing the main network supply board in residential areas. The setup currently resembles the older telephone cable networks, which seems outdated and vulnerable to frequent issues.
A more sustainable and well secured installation approach would not only reduce the frequency of disruptions but also make the network infrastructure easier to service when needed. Better placement and modern installation methods can go a long way in improving both user experience and long-term reliability.
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Response from developer
Hi Akki, thank you for your inputs. We've noted your feedback to help improve our services. If you have more insights to share, please chat with our team at https://link.tataplayfiber.com/chat or connect with our experts on 1800 120 7777. Happy to Serve you! - Saniya
Frustrated and stuck with Annual Subscription
Worst customer service ever. They straight up close the live chat conversation by themselves by arbitrarily writing that “you have not responded for sometime hence we closing conversation”. Despite the fact that I’m there asking the same question every time. Why are the services experiencing such frequent disconnection and disruptions? Their answer is “technician will visit within 24hours and resolve issue”. Who will visit? What happens when no one contacts or visits us? Answer is Nothing. Nothing will happen. I have paid for 12months and I’m facing this issue in the 3rd month. I’m stuck with 8 long months with this suit company. After that I’m switching to Airtel.
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Response from developer
Hi, thank you for your inputs. We've noted your feedback to help improve our services. If you have more insights to share, please chat with our team at https://link.tataplayfiber.com/chat or connect with our experts on 1800 120 7777. Happy to Serve you! - Abhishek
Class apart service and network connectivity
I have been using tata play Fiber service for the last 1 year. Excellent network and great support team. This app of theirs have definitely improved a lot from the last 1 year.
Earlier I had observed couple of times the app used crash and sometimes there were no response. But now it's definitely way ahead. I do all my recharges and raise my concerns through tata play Fiber app. It's one touch app for all your broadband solution. Good going Tata Play Fiber team!!!
Earlier I had observed couple of times the app used crash and sometimes there were no response. But now it's definitely way ahead. I do all my recharges and raise my concerns through tata play Fiber app. It's one touch app for all your broadband solution. Good going Tata Play Fiber team!!!
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Response from developer
Hi Mokhitji, thank you for your kind words, Share it with friends and family for ₹300 cashback per referral via our website. For more info, chat here https://tpfiber-mapp.app.link/chat-support or call 1800 120 7777. Your support motivates us! - Saniya
Surprisingly Impressive
What I Loved:
Consistent Speeds: I consistently get the speed I’m paying for, whether it's for work calls, streaming in HD, or gaming. No sudden drops or lag issues so far.
Great Plans: The pricing is competitive, and I really liked the flexibility in choosing plans – especially the OTT bundle options which make entertainment super convenient.
Seamless Setup: The installation was quick, hassle-free, and the support staff was polite and helpful. Everything was up and running without a hitch.
Consistent Speeds: I consistently get the speed I’m paying for, whether it's for work calls, streaming in HD, or gaming. No sudden drops or lag issues so far.
Great Plans: The pricing is competitive, and I really liked the flexibility in choosing plans – especially the OTT bundle options which make entertainment super convenient.
Seamless Setup: The installation was quick, hassle-free, and the support staff was polite and helpful. Everything was up and running without a hitch.
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Response from developer
Hi lax, thank you for your kind words, Share it with friends and family for ₹300 cashback per referral via our website. For more info, chat here https://tpfiber-mapp.app.link/chat-support or call 1800 120 7777. Your support motivates us! - Saniya
Not Trustworthy. Tata Name Has Lost Its Glory
The agent (apparently area manager) falsely promised extra validity and extra data as initial offer to convince me to switch to Tata Play. Later I found all were just lies. I had reconfirmed this multiple times with him as their website didn’t show those offers. He confirmed and assured multiple times that his promises are genuine. After I purchased long term plan, he stopped responding and surely enough, customer care confirmed that the guy named Anand Reddy has profusely lied. It seemed customer care was probably aware of his malpractices and they tried to give me a bit extra validity (way less than what was promised by their fraudster sale person). Very unfortunate to see that Tata has become like this.
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Response from developer
Hi Gaurab, thank you for your inputs. We've noted your feedback to help improve our services. If you have more insights to share, please chat with our team at https://tpfiber-mapp.app.link/chat-support or connect with our experts on 1800 120 7777. Happy to Serve you! - Saniya
Two separate apps required
Instead of giving one stop solution they are maintaining two separate app for fibre and binge.. Even customer care executives are not sure whether the problem belongs to fibre or binge..while recharging they provide that you can select 4 or 6 OTTs but not giving choices immediately after recharge..?asking separately to go on website but there is nothing clear on website either.. was expecting service or problem resolving much faster due to brand name of TATA but highly disappointed
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Long way to go for tata fibre internet services!!
Frequent disconnections. No matter what u recharge for you will never get the complete plan u have opted for!! When u upgrade the speed the next thing u know the internet itself gets disconnected completely 😂!! tata fibre even disconnects the complete connection without prior information or even checking if the customer wants to end the relationship…Too much head weight and lot of effort taken to understand the internet issues!! Dont know if these peopl give services based on areas or just a short cut to make more money by giving less services.. !!
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Pathetic service. They won’t give you the refund.
I’ve been a customer for over 3 years, and I’m very disappointed with the service.
I am extremely dissatisfied with my internet service provider. As I am in the process of relocating, I contacted customer service to request a refund for my unused service. Not only have they refused to provide a refund, but they also informed me that they cannot offer service at my new location.
This situation has been incredibly frustrating and has left me without the internet I rely on. I expected better support during this transition and am disappointed with the lack of flexibility and understanding from the company. I hope to see improvements in customer service policies moving forward.
PLEASE THINK TWICE BEFORE GOING WITH THEM. There are better vendors out there.
I am extremely dissatisfied with my internet service provider. As I am in the process of relocating, I contacted customer service to request a refund for my unused service. Not only have they refused to provide a refund, but they also informed me that they cannot offer service at my new location.
This situation has been incredibly frustrating and has left me without the internet I rely on. I expected better support during this transition and am disappointed with the lack of flexibility and understanding from the company. I hope to see improvements in customer service policies moving forward.
PLEASE THINK TWICE BEFORE GOING WITH THEM. There are better vendors out there.
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Need to improve on the way chat support is handled
The app does not capture the data regarding referrals . Once you refer there is no way to see whether the referred person got connection or not . If he got the connection also as this data not available referral amount is being not given and we have to solely depend on customer care info only . Customer confirmation is not being taken into account. Also the replies from support team will be late and we have to wait but if we don’t answer for atleast 30 sec or one minute while gathering data they will close the chat indcating no response.
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