Zero support response, no way to actually contact them
As much as I like the majority of this app, the fact that they have zero actual support for the questions and issues that I am having with their app shows a complete lack of professionalism on their part. AI, tools and FAQs are a weak attempt to answer and solve problems outside of those DIY solutions. Give me a phone number, an email address. You have already ignored my support requests. I have been using the previous iterations of this app for years and the current version has been nothing short of a headache, my bookkeeper is recommending other digital release form apps and I am seriously considering it.
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Keeps getting worse
I have been using this app for 5+ years and it keeps getting progressively worse with each update
Update???
This app updated and I lost access to all previous forms and client info. I just had a client fill this out, and after it was finished, it says I have no available forms. So I press ‘save for later’, which I guess is now a feature that is ‘coming soon’. So I can’t buy more forms, even though I already had paid for many forms on the previous version of this app. Now I have to delete this whole client form just so I can get back to the screen to purchase more forms. This has been such a huge pain.
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Changed
This release form did a update change and completely logged out the same thing that everybody else is writing. I’ve tried logging in multiple different ways. This type of downfall leads my business suffering. Leaves us in legal situations. Please do reach out and let us know what’s going on.
Forced Update LOST ALL my forms!!
Like others on here recently, this app updated without my knowledge. The old app was amazing, needed no changing. They force updated this and lost ALL our info in the process. This greatly affects my ability to run my business. It WILL NOT EVEN SAVE new forms on this new update! I filled one out and it was immediately lost. So it’s completely useless. DO NOT USE
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