Tattoo Studio Pro User Reviews

Name: Tattoo Studio Pro
Rating: 3.38095 (84 reviews)

Tattoo Studio Pro

Zadie Studio, LLC

💼 Business

📊 Productivity

Top reviews

Most Recent Highest Rated Lowest Rated

Worse app ever

Download the app to get rid of papers and had to go back to it after a week yes just a week and start getting stuck and has no customer service or nobody to help u end up uninstalling don’t download it

@vastian

3 months ago

Best app support

On a busy Saturday at the shop I had a small error that prevented me from taking the id photo after the 4.1.2 update. After I sent in a support email they contacted me immediately, same day, and discussed the issue with me. They pushed an update same day to fix the issue and have continued to be really supportive to help me fix the issue. I will continue to use the app because of the ease of use and the excellent support.

EntropyOrder

7 months ago

Response from developer

Thank you so much for the kind words! We're really glad we could jump on that issue for you and get things sorted out the same day. Saturday support might not be our favorite shift, but helping you get back to work makes it worth it. 😊 We really appreciate you sticking with us through the hiccup and trusting us to fix it. Feedback like this keeps us motivated to keep improving the app and supporting our users the way you deserve. Thanks for being awesome, and we're looking forward to helping you out whenever you need us!

Unusable, switching back to paper

These app has always been temperamental but now it’s unfortunately so glitchy it’s completely unusable. In the middle of a stacked day it kept giving me an error message that fields were not completed or permissions not sent so the client get past typing in name and address. App constantly crashes, tells me I don’t have a sub when I do and makes me log out. Won’t let me access my queue. Frequently force quits so that I have to make my clients sign their forms all over again. I’ve hung in there for 2 years now I’m done, especially with raising prices.

ExpensiveAvocado

a year ago

Response from developer

We're truly sorry for the issues you’re facing with the app. We haven’t seen a support request from you yet, so please contact us at support@tattoostudiopro.com. It sounds like we may need to do some maintenance on your account which is a simple thing that should get you back up and running quickly. But we need to hear from you to get that done for you. Additionally, we want to clarify that we have never raised our prices, only added new plans in addition to the ones we've always had. We’re here to make this right, so please reach our for help and we'll take care of you.

Cancelled my subscription after having it for years due to it being unreliable.

It constantly logs me out and tells me I don’t have an account and to check my subscription. Go to check subscription and it’s clearly active and I see the transactions in my bank account. Not worth the constant hassle of having my artists calling me because it’s glitching again. Going back to paper releases because they don’t cost me $30 a month and they don’t glitch. 👎🏻👎🏻👎🏻👎🏻

nanomammoth

a year ago

Not good

The app just buffers. Embarrassing in front of clients. We went back to paper forms. They take my money and I can’t log on to cancel. Terrible.

Rich@the perch

a year ago

Stay away

After new update barely anything works properly I can’t update our artist names or info I’d save wrong have to double triple check if I’d photo worked..company does not respond to emails and can’t get in touch with them

Blue Torch Tattoo

a year ago

Terrible app

Works sometimes. Be prepared to endlessly email back and forth lots of issues. Lost all of my paperwork from last year when they updated the app. It’s a disaster. Paper is much easier than this mess

travis_pierce76

a year ago

Want a refund

Absolutely nothing works on this app. Nothing. Don’t waste your time. Don’t jeopardize your clients important data.

KaraDanger

a year ago

App hardly works.

This app used to work most of the time but was very glitchy and somewhat unreliable at times. After the latest update it doesn’t work at all. They have no problem charging me $30 a month but the they have a hard time letting you access the software I pay for

Recon Tattoo

a year ago

Response from developer

We’re sorry to hear that you’re having trouble, but it’s an easy issue to fix. If your account got locked during the migration to our new system and you can’t log in, please email us at support@tattoostudiopro.com and we’ll quickly get you back into your account.

New update is worth it

New update, finally, is great and getting better

chffrhvfdryjn

a year ago

Response from developer

Thank you for the 5-star review! We’re thrilled you’re loving the new update. We appreciate your patience as we ironed out those pesky bugs—here’s to smoother studio vibes and more updates to come!

Worst updates

Been using the app for two years no problem, latest update make screen turn white and stuck there , messed up my busy day at the shop . If not broken why fix it anf make it worst ?

ghjctui

a year ago

Response from developer

I’m really sorry to hear you’re running into some trouble. Don’t worry—we’re here to help sort things out quickly! Please feel free to drop us a line at support@tattoostudiopro.com, and we’ll work with you to get everything running smoothly in no time. Looking forward to assisting you!

New update requires even more money

After I have already been using this app and have paid 300/yr for the past 5 years, the new update requires another $120/mo to continue using, ridiculous and immoral. I would like a prorated refund and will be taking my business elsewhere.

Justacostomer

a year ago

Response from developer

I want to reassure you that you’re absolutely not required to switch to a new plan! Your current plan, including the price you’ve been paying, is locked in for life—no changes needed. The update keeps everything you love about your plan, with all its existing features, and we’ve even added a bunch of new ones at no extra cost to you. You get to enjoy all the improvements without ever being forced to upgrade. If you have any questions about what’s included or how your plan compares to the new options, I’d be happy to chat and go over everything with you. We truly value you and want to make sure you’re feeling good about staying with us. Please let me know how I can help, and thank you for sticking with us all these years! Reach out any time suppor@tattoostudiopro.com

App update

App update crashed the app no one every replies to emails you send,no customer support

08steve1971

a year ago

This new update has got to go

It’s asking for the name and email of every single person who has ever worked here before we can even get into the main part, and that includes people who don’t work for us anymore. So I have to enter names and emails for over 60 people now before we can even sign a client in? Cancelling this account asap.

Bees shop

a year ago

Response from developer

We’re sorry to hear about the frustration with entering staff details. Our new staff profiles feature is one of our best updates, designed to streamline your team management, but we understand it’s a hassle to input info for over 60 people—especially those who no longer work for you. Please reach out to us ASAP at support@tattoostudiopro.com. We’ll help onboard your existing staff quickly and remove any previous team members who aren’t with you anymore, so you can get to signing in clients without the headache. We’d love to make this work for you!

Your update broke everything for me.

I’m currently trying to keep people signed in and now the app won’t load at all for me. I’m going to have to switch because of this to something else.

Thecoldsoldier

a year ago

Response from developer

We're sorry to hear you're having trouble with the app not loading. We’d love to help get this sorted out for you. Please reach out to us at support@tattoostudiopro.com, and we’ll do everything we can to resolve the issue as quickly as possible. Thanks for giving us a chance to make it right!

Needs a lot of improvement

I’ve been using this app for about 2.5 years now. And there are days when it straight up doesn’t work at all. Like the last 3 days in particular. When looking up clients info, it can be fussy about who comes up when you type a name. Sometimes shows one client but not another with exact same name. Why does it ask for an ID at the end instead of the beginning? It’s just not great. And it’s currently been down for 3 days. Not good. We pay for your service and rely on it

bmhob

a year ago

Response from developer

Thank you for your feedback and for being with us for 2.5 years! If you’d reached out right away, we could’ve had you up and running sooner! We’re happy to share that the issues you mentioned have all been resolved in our recent updates. Our latest fixes also streamline the workflow for a smoother experience. Please get in touch with support if you need help getting back on track—we’re here to ensure it works seamlessly for you.

Doesn’t work

Does nothing. Had to sign up twice. Blank screen. Worthless.

biker-punk

a year ago

New Update

New update is a total nightmare, our shop had to use paper until we get this figured out! It’s not allowing us to use the new crew member until our original pro member ends which is April 9th!! Contacted support but no help at all! I’m so frustrated and want to cancel over all!!

ASTP$

a year ago

Don’t waste your time

My shop was broke into and my iPad stolen. The Apple ID was on that iPad and now I can’t cancel my account and am stuck paying $300 yearly indefinitely. Customer service takes days-weeks to respond and give zero effort into resolving any issues. Also you’ll need a shop help to hold the hands of your clients as they need PIN codes photos taken with this difficult app. Plenty of other online paper work for free that work better. Run for the hills and avoid this joke of a company at all costs.

tigretigretigre1234321

2 years ago

Response from developer

We’re very sorry to hear about the break-in at your shop and the challenges you've faced with your iPad and Apple ID. We understand how frustrating this situation is for you. We have responded to every email you sent in a timely fashion. Unfortunately, the issue with your subscription is with your Apple account, and it is something we do not have control over. As we have communicated to you, if Tattoo Studio Pro does not appear as a subscription in your Apple account, either you are subscribed using a different Apple ID, or there is an issue with your Apple account. You'll need to contact Apple Support to resolve this. You can reach them at this link which we have shared with you several times: https://reportaproblem.apple.com Regarding the complexity of our app, we are committed to making continuous improvements to ensure a smoother experience for our users. Your feedback is invaluable, and we’ll take it into account as we develop future updates. We genuinely want to resolve this for you and improve your experience, but unfortunately the issue you are experiencing is a problem with your Apple account and is out of our control.

Don’t waste your time….

I just downloaded this app think it would help, but instead it was a nightmare. Keept saying admin passcode was wrong would accept my picture ID wast of time

87King&Queen80