Marco B. consultant
My sister went to go do her taxes with them in person and recommended me this after i was having troubles with turbo tax. Mr. Marco was quick efficient and super sweet. Overall process was super simple, I definitely recommend 10/10
So many bugs
One of the worst app on the App Store. So many bugs and terrible UI.
Awesome Experience
Was highly pleased with the services that I received. Jasmine was FABULOUS! She understood y assignment and handled it. She was there to answer any questions or concerns at anytime and took the time to make sure I was informed. I will be using this company in the future!
Thank you TaxesToGo!!!
Thank you TaxesToGo!!!
No answer
I submitted my information on 3/09 there hasn’t been not one answer no email no one I can contact to see if they even reviewed my tax information yet. Only email I found online was to a support center. That tells me I have to contact my proprietor, which I don’t even have one yet so they don’t even know what the hell is going on.
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App always had error code
You can’t never get into this app it’s always an error code you can’t check stays get copies of filing . This is the worse app
Not working
Keeps giving error code once password is entered
Horrible app!
You can’t update any of your documents, you can’t delete or remove anything. Where does it go? Where is it stored? Why can’t I access my own documents??
Trash
Can even download my tax return documents after they were filed. Don’t even have an option anywhere to download.
App Has So Many Bugs That It Is Unusable
Taxslayer Pro crashed while I was retrieving documents from Taxes To Go. I couldn’t retrieve documents from Taxes To Go after this occurred. It took over 24 hours to correct this since it required intervention by the develop team to correct the problem.
There are days in the off season when you can’t use Taxes To Go. This is very inconvenient. Yesterday, my clients’ signatures were pulling into form 8879, but were not registered pulling into their 1040 even though Taxes To Go indicated both were signed. Support was able to correct this.
There are days in the off season when you can’t use Taxes To Go. This is very inconvenient. Yesterday, my clients’ signatures were pulling into form 8879, but were not registered pulling into their 1040 even though Taxes To Go indicated both were signed. Support was able to correct this.
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Painful to use
This app is frustrating and not user-friendly. You can only upload files one at a time, and only through the mobile app—there’s no desktop version. I store all my documents in OneDrive, but the app often fails to let me select any files. I have to close and reopen it multiple times before it finally works. What should take 2 minutes ends up taking 4 hours and a lot of unnecessary frustration.
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Cannot contact customer service
My tax expert asked me to upload my documents. I uploaded all of my documents and she can’t see them. I then went on their website to try to find a way to service no email or phone number is listed. So then I try to delete the documents. To my surprise, I am unable to delete.
Tax Dome is a better alternative
This taxes to go app does not let you do something as simple as customize the names of the files you are uploading. It makes it inefficient and cumbersome for the end user. Especially for those who have to provide lots of different documents.
It’s a simple fix that should be pushed through asap.
It’s a simple fix that should be pushed through asap.
Buggy
This app logged me out a few days ago and hasn’t allowed me to long in ever since.
App is ok could be much better with tweaking
App needs to revision. When downloading documents, the document name needs to be customize-able. Instead of “other” allow user to name the type of document being uploaded because tax preparer have 50+ documents that are labeled “other”
Allow client to access and download their completed tax return from the app. Currently they are unable to print off their return from the app.
Allow client to access and download their completed tax return from the app. Currently they are unable to print off their return from the app.
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Username and Password
No matter how many times you put in the correct information, the app will say it’s incorrect. No matter how many times you create a new password and seconds later and use it, the app would still say it’s wrong. They this fixed ASAP
Need to be able to delete.
The app doesn’t allow me to delete my information or account.
Needs a major upgrade
It does not let you update your information at all or give you the option.
HORRIBLE APP
This app does not allow you to make any updated changes to your personal information for something as simple as your phone number. This app does not provide you with a copy of your return once you submit it to the IRS. Once you click “view return” it only shows the information you provided to the preparer and not what the preparer electronically submitted to the IRS. This app does not store your previous tax year information like Turbo Tax does. The app is pretty useless and I’m so aggravated that I have to go back to my CPA to get something that should and could have been made available thru the app
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Worst app!!
Unable to delete documents I previously uploaded! Unable to delete account with personal information stored!!!!!
Updates DO NOT work
Once anything is added to the app, it can NOT be changed, deleted or edited. It states you can update items for your prepared but it does NOT allow you to. I was unable to view my edited return from my preparer which caused a MAJOR delay in submitting my return to the IRS. I had to wait for it to be emailed to me, print it off, sign and then me upload it to the app. It stated in the new update, you can delete your account, this is NOT true either. It gives you an error stating unable to delete. I see why it has 3 stars overall.
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