TBM mobilités User Reviews

Customer Experience

Positive experience54.0% of reviews
Neutral7.9% of reviews
Negative experience38.1% of reviews

~ Based on 63 written reviews from the US App Store.

What users say

Is TBM mobilités Safe?

TBM mobilités appears safe based on user ratings. AppsHunter Safety Score for TBM mobilités is 93/100.

This assessment is based on 774 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.4% of ratings point to a safe experience
2.8% of ratings suggest some concerns
3.7% of ratings point to a risky experience

~ Based on 774 App Store ratings for TBM mobilités.

Is TBM mobilités Legit?

TBM mobilités appears to be a legitimate app. AppsHunter Legitimacy Score for TBM mobilités is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

akakeineahnung

haben zu oft nachgefragt, langsam reich es, wenn mir die app nicht gefallen würde, würde ich sie nicht mehr nutzen

Fahrrad Funktion

Die Fahrrad Funktion ist komplett schlecht konzipiert. Es werden freie Stellplätze angezeigt obwohl sie nicht frei sind und die Rückgabe funktioniert oftmals nicht!

Pointless

As far as paying for trips, this app is pretty useless. They ought to make it much simpler so that you can just pay with your phone each trip. In New York City, the subway tracks your card, so the first 12 trips in any week are paid and any trips after that within the seven day period are free. that would be an easy fix to make here with simplify things a lot. And it would not require the administration of extra cards.
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Super efficient

Very good system - works perfectly.

WiFi

Doesn’t work without wifi, hence waste of money

Magnifique

Les Trams sont parfait :-)

Payment didn’t work by Card details or Apple Pay

I am requesting a refund of the €72 fee, as I was unable to complete the required payment due to technical issues with your application.
As a tourist, I followed all the required procedures. I installed the application, created an account, and attempted to make the payment using the available payment methods. However, none of them worked.
When I entered my card details and tried to pay, I repeatedly received a "Service terminated" error. When I attempted to pay using Apple Pay, I received an "Apple Pay failed" error. I also tried multiple payment cards, all of which are valid and have no regional or country-related restrictions.
I made every reasonable effort to comply with the requirements, but the payment could not be completed because of failures within the application. As a result, it is unfair to hold me responsible for any fee, penalty, or consequences arising trom the inability to process the payment.
I request that the €72 fee be refunded and that this matter be resolved promptly.
Thank you for your attention to this issue.
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Bien

Exemple

Blow in from Australia

Obviously I need a French girlfriend to help me improve my French, for now, this app works wonders to get me around.

Carte dispo sur l’appli

On devrait pouvoir accéder à une carte virtuelle pour son abonnement pour ne pas être obligée de toujours avoir sa carte avec soi.

Response from developer

Bonjour, merci pour ce retour, nous sommes désolés pour la gêne occasionnée. Je vous invite à nous donner le détail ici https://www.infotbm.com/fr/reclamations.html en ajoutant une capture écran du dysfonctionnement afin que nous puissions le résoudre. Merci et bonne journée 🙂

Best way to travel in Bordeaux

Easy to use and understand

方便快捷

接驳流畅

App teilweise nur in Französisch

Die App ist an sich ganz gut, aber es stört, dass man ohne Account keine Tickets kaufen kann und dass die App in vielen Menüs auf Französisch ist, obwohl die Sprache auf englisch gestellt ist. Andere Sprachen wären auch gut.

Drivers!!

Fantastic, always willing to help! They are very patient!

a must-have in Bordeaux!

Really easy to use and quite flexible (e.g. you can transfer ticket to a friend!), been really helpful when I'm visiting Bordeaux 😊

Yun

Reliable, frequent, peaceful, beautiful ride every time!

Doesn’t work

Didn’t send validation code, so can’t create an Account

Missing tix

Good app, but sometimes doesn’t show the tickets I’ve pre purchased

Constructive Criticism

It seems either unclear , or not possible to pin the ride that i want to take , i had to constantly reroute to see if il going the right direction. Also a better explanation of the validation and re-validation system , and tickets buying , for how long , or how far. Seem to be unclear. Had to ask chatgbt for help. So has space for improvement.
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Mr Joe

It’s great so much better than Ealing!

Response from developer

Merci pour votre retour positif. 🙏 Nous sommes ravis que l’application vous convienne et qu’elle vous soit utile lors de vos déplacements. Nous continuons de l'améliorer pour vous offrir la meilleure expérience de mobilité possible !