First time Bordeaux
Great service on the trams better than in Melbourne Australia
Unusable without internet
Purchased tickets on the app while in the hotel but couldn’t use them because I didn’t have internet access on the tram. The app does not support Apple wallet that can be used without internet. Useless app!
Could be better
Usability is low, Translation is wrong (ChatGPT too expensive?), Support ignores messages, Bikes are often broken
akakeineahnung
haben zu oft nachgefragt, langsam reich es, wenn mir die app nicht gefallen würde, würde ich sie nicht mehr nutzen
Fahrrad Funktion
Die Fahrrad Funktion ist komplett schlecht konzipiert. Es werden freie Stellplätze angezeigt obwohl sie nicht frei sind und die Rückgabe funktioniert oftmals nicht!
Pointless
As far as paying for trips, this app is pretty useless. They ought to make it much simpler so that you can just pay with your phone each trip. In New York City, the subway tracks your card, so the first 12 trips in any week are paid and any trips after that within the seven day period are free. that would be an easy fix to make here with simplify things a lot. And it would not require the administration of extra cards.
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Super efficient
Very good system - works perfectly.
WiFi
Doesn’t work without wifi, hence waste of money
Magnifique
Les Trams sont parfait :-)
Payment didn’t work by Card details or Apple Pay
I am requesting a refund of the €72 fee, as I was unable to complete the required payment due to technical issues with your application.
As a tourist, I followed all the required procedures. I installed the application, created an account, and attempted to make the payment using the available payment methods. However, none of them worked.
When I entered my card details and tried to pay, I repeatedly received a "Service terminated" error. When I attempted to pay using Apple Pay, I received an "Apple Pay failed" error. I also tried multiple payment cards, all of which are valid and have no regional or country-related restrictions.
I made every reasonable effort to comply with the requirements, but the payment could not be completed because of failures within the application. As a result, it is unfair to hold me responsible for any fee, penalty, or consequences arising trom the inability to process the payment.
I request that the €72 fee be refunded and that this matter be resolved promptly.
Thank you for your attention to this issue.
As a tourist, I followed all the required procedures. I installed the application, created an account, and attempted to make the payment using the available payment methods. However, none of them worked.
When I entered my card details and tried to pay, I repeatedly received a "Service terminated" error. When I attempted to pay using Apple Pay, I received an "Apple Pay failed" error. I also tried multiple payment cards, all of which are valid and have no regional or country-related restrictions.
I made every reasonable effort to comply with the requirements, but the payment could not be completed because of failures within the application. As a result, it is unfair to hold me responsible for any fee, penalty, or consequences arising trom the inability to process the payment.
I request that the €72 fee be refunded and that this matter be resolved promptly.
Thank you for your attention to this issue.
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Bien
Exemple
Blow in from Australia
Obviously I need a French girlfriend to help me improve my French, for now, this app works wonders to get me around.
Carte dispo sur l’appli
On devrait pouvoir accéder à une carte virtuelle pour son abonnement pour ne pas être obligée de toujours avoir sa carte avec soi.
Response from developer
Bonjour, merci pour ce retour, nous sommes désolés pour la gêne occasionnée. Je vous invite à nous donner le détail ici https://www.infotbm.com/fr/reclamations.html en ajoutant une capture écran du dysfonctionnement afin que nous puissions le résoudre. Merci et bonne journée 🙂
Best way to travel in Bordeaux
Easy to use and understand
方便快捷
接驳流畅
App teilweise nur in Französisch
Die App ist an sich ganz gut, aber es stört, dass man ohne Account keine Tickets kaufen kann und dass die App in vielen Menüs auf Französisch ist, obwohl die Sprache auf englisch gestellt ist. Andere Sprachen wären auch gut.
Drivers!!
Fantastic, always willing to help! They are very patient!
a must-have in Bordeaux!
Really easy to use and quite flexible (e.g. you can transfer ticket to a friend!), been really helpful when I'm visiting Bordeaux 😊
Yun
Reliable, frequent, peaceful, beautiful ride every time!
Doesn’t work
Didn’t send validation code, so can’t create an Account
