Pointless app
Response from developer
We’re sorry to hear that you feel this way. Our identification features require a paid version because they rely on high quality models and processing that have real operating costs. We understand your feedback, and we’re always working to make the app clearer and more valuable for users.
Scanner
Response from developer
Hi, sorry for the inconvenience. If the scan screen appears black, it may also help to check camera permissions and make sure the app is updated to the latest version. Thanks for reporting this, and we’re sorry the experience didn’t work as expected.
Pay Wall
Holy pay wall
First thing you see is “Upgrade to premium!”
No thanks
Can’t take pictures of cards without paying
Can’t create collections without paying
Can’t even frickin search for cards without getting struck by a 9.99$/month pay wall
Unbelievable
Fails to identify halo and reverse halos
Response from developer
Thank you for the feedback. We understand how important accurate card details are for collectors, especially when saving and tracking cards. We’d like to help and learn more about your experience, please contact us at support@laidbackapps.com.
not so good
Response from developer
We’re sorry the experience didn’t meet your expectations. Our advanced scanning feature requires the paid version because they use advanced processing behind the scenes. We appreciate your feedback and will keep working to make the app experience clearer and better.
Charged for Cancelled Trial
Response from developer
Sorry for the confusion. Subscription cancellations and charges are handled directly by Apple. If the subscription wasn’t canceled at least 24 hours before the trial or billing period ended, Apple may still process the charge. We recommend contacting Apple Support to review the charge details. If you have any questions about the app itself, feel free to reach us at support@laidbackapps.com and we’ll be happy to help.
Missing a ton of cards
Response from developer
We’re continuously improving our card recognition and expanding overall coverage over time. Your feedback is really helpful, and we hope to earn that 5-star rating in future updates ❤️
Unbelievable
Response from developer
Sorry you’re having trouble. Scanning can sometimes fail due to lighting or image clarity. Try scanning in a well-lit area and keep the card steady. If the issue continues, email us, and we’ll take a closer look.
mid asf
Response from developer
Thank you for your feedback! 🙏 At the moment, the scanner does not support Japanese Pokémon cards, it currently works only with English prints. We’re actively working on expanding our recognition model, and Japanese card support is already on our roadmap for a future update. We appreciate you taking the time to let us know. If you have any questions or want to stay updated, feel free to reach out at support@laidbackapps.com.⚡️
Waste of money
Response from developer
We’re sorry it didn’t work properly for you, and we really appreciate your feedback. The app has been tested across many devices, so this issue might be specific to your setup. Please make sure you’ve updated to the latest version and granted camera access. If the problem continues, feel free to reach us directly at support@laidbackapps.com — we’ll investigate and resolve it as soon as possible.
Doesn’t work
Response from developer
We’re sorry you faced an issue. The app is working correctly for thousands of users, so your case might be related to device or connection. Please try reinstalling or updating, and if it still doesn’t work, contact us at "support@laidbackapps.com" so we can assist.
