Run by IT dropouts
If there is a financial app out there that is worse than this , god forbid.
Don’t install this app unless you A)have lots of patience on signing in ( touch and face ID work about 50% or less or B just want to use it for a short period of time until you get rid of your TDA account and / or your advisor.
I’m taking option b at the start of next year.
Don’t install this app unless you A)have lots of patience on signing in ( touch and face ID work about 50% or less or B just want to use it for a short period of time until you get rid of your TDA account and / or your advisor.
I’m taking option b at the start of next year.
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Worst Financial Services App I’ve Ever Used
Simply embarrassing how bad this app is. What’s the one thing you want to see when you log into an app with your investments? How each of those investments is doing over a specified period of time and how the investments are doing compared to one another. Can’t do that on this app. I could go on and on about the dismal user interface, graphics that look like the product of someone’s first attempt at app development etc., but this app is worthless. Seriously considering changing financial advisors simply because they insist on using TD Ameritrade; makes me wonder what they see on their end.
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I dare you to update!
Are you an optimist?! Could the new 2022 update be better? Has TD read the reviews and decided to improve the app? I just can’t do it. It’s hard to believe the update could be worse. But if you do update and it’s worse, could you live with yourself wishing you could go back to the horrors of the current version?
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Disincentivizing the Use of TD Advisors
This app is so poor that it makes me wonder if I should seek another advisor with a different tech stack. There is virtually no historical information which forces the user to focus on daily movements only (not correct investor behavior) and the level of analysis and visualization is embarrassing. Unfortunately the advisor credentials won’t allow you to sync your account with any other financial apps so you can’t even move away from this awful tech.
Why should clients of TD Advisors (typically higher net worth) be sent back to the Stone Age on this mobile app? It’s time to put some investment here.
Why should clients of TD Advisors (typically higher net worth) be sent back to the Stone Age on this mobile app? It’s time to put some investment here.
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Utterly Broken
I can’t even log in. It keeps asking for the first name of my best friend. Where did they get that? Some security log in from years ago?
Nothing was accepted. What is inexcusable is there is no option anywhere to change the stupid security question.
So I can’t even use the app, have to always go to my laptop.
Nothing was accepted. What is inexcusable is there is no option anywhere to change the stupid security question.
So I can’t even use the app, have to always go to my laptop.
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Stopped opening
App working again after update over night 5/7. However agree with review about the revamping the app which happened a few months back. Hate the new app and how it looks and what info is available vs the previous version.
App Crashing
First off this revamp of the app vs the previous version was a huge step backwards from a user and interface stand point. Now it won’t even open. It just crashes as soon as I try to open it. I’ve reinstalled it. Restarted my phone and done everything. What a total piece of junk app.
Cannot deposit checks and crashes
My iPhone XR now will not load the app. It crashes immediately. I use my wife’s iPhone 8+ to run the app so I can deposit checks but the last 3 mo even that has failed and will not deposit the checks. I am waaayyy confused at how the app got released with so many problems. I actually would not complain and just log online except for the check depositing that can only be done through the app.
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Won’t launch with new iOS update
Work great for quick check of retirement accounts. Liked it until iOS 14.5 and .1 update broke it. Will no longer launch. Would get another star if fixed ;-)
It doesn't load
I tried to go to support instead of leaving a bad review! Nope, the support page is just a dead end. Ok, here you go.
The app doesn't even load anymore! I uninstalled it and reinstalled it. Nope still doesn't load.
Even before this happened, it was terrible.
Why is this so hard! Why don't they care?
They will as the youth get more prosperous; they won't put up with this.
The app doesn't even load anymore! I uninstalled it and reinstalled it. Nope still doesn't load.
Even before this happened, it was terrible.
Why is this so hard! Why don't they care?
They will as the youth get more prosperous; they won't put up with this.
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Crashing with IOS 14.5.
Latest update causes the app to flash open and then crash on the flash screen
App has stopped opening
This app used to be great and then by the end of 2020 / beginning of 2021 it got worse in so many ways like it forgets login /password frequently. Now it won’t even open on my I phone. I guess rather than TD ameritrade investing in maintaining it they must be just letting it rot away. Very disappointing fir a financial company to not have a good app…
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Don’t depend on it
App has always been kind of clunky, and hard to navigate. It stops recognizing FaceID for no particular reason, and frequently crashes when you try to use any of it’s “features.” The only thing it was ok at was providing daily balance, that was until after the most recent update. After the last update the app won’t launch!
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App starts and then shuts down
App worked fine until a few months ago. Now when you tap to start it, it’ll start to load and then immediately shut down to the Home Screen. Using Apple phone IOs 14.5.
Crashing
We have used this app for several years without a problem but last year it started requiring a password instead of biometric about half the time. And yesterday it crashed completely- will not even open. Very disappointing!
Latest (Oct) Update = Not Great
The latest update to the app is absolute garbage. Interface is cumbersome to use. Not user-friendly or intuitive. Either go back to the previous (better) UI or create a more fluid, cleaner, more intuitive version. App developer needs to go back to the drawing board on this one. UPDATE: App crashes when trying to open. Reinstalled. Still crashes. Please fix this!
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Absolutely Abysmal
Completely horrible. The previous version was fantastic. The new update is a huge step backwards. The facial recognition works 30% of the time. The layout of the information is like a 4th grader did it, and that’s an insult to 4th graders.
Whomever developed this new version and whomever approved it should be prevented from working with the public, or with animals.
Completely horrible.
Whomever developed this new version and whomever approved it should be prevented from working with the public, or with animals.
Completely horrible.
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Mobile check doesn’t even work for the previous year
The only good thing about this App is that you can use mobile deposit to deposit to your IRA with a check. For some reason that they cant tell me the previous year is not an option, but this year and a 90 day rule over are the only options. I’ve called twice to see if they can fix this and all I get is that they tell me that a ticket is sent. I have asked my brokerage not to use this company. If their IT department is this inept. What does that say about the rest of the company.
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This new version of the app works great
Works well to give me a quick look at my investment accounts. Very user friendly.
Don’t understand all the bad reviews unless they are for earlier versions of the app. The version I have as of January 26, 2021 works great.
Don’t understand all the bad reviews unless they are for earlier versions of the app. The version I have as of January 26, 2021 works great.
Touch ID no longer works properly
Not sure if they implemented their own version of Touch ID, this is the only app that fails touch on a frequent basis. Also, now has an extra step where one has to choose the login method each time vs setting in a profile. The exact opposite of a modern digital experience
The retail app still works properly, so these issues are specific to the mobile app for institutional
The retail app still works properly, so these issues are specific to the mobile app for institutional
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