Horrible
If I could give them zero I absolutely would.
Great addition
The mobile app is a huge improvement over the simple webpage view. It’s almost fully featured (missing only custom HTML elements from dashboards) and allows our agents in the field to access their tickets, assets, work tasks and much more. Now that the app has been moved to general availability, notifications generated from the Work Management platform can now include mobile app URLs to ensure they open in the app vs. on the web.
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Missing Templates Section
This app is a good start but some functionality is missing from the desktop version. Our department utilizes templates after a new incident is created - unfortunately, when creating a new incident on the app, there is not a menu to select a template. Additionally, the app icon does not switch from light to dark in iOS 18. Overall, it’s nice to have the TDX experience on mobile and I look forward to future improvements.
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MacOS support?
Why no macOS support?
Can’t get into it
I can’t even sign in and I don’t know what code they are talking about.
Can’t read the feed, making app useless
The bulk of work in TDX happens in the comments, and due to the way TDX nests comments and replies, the app can’t seem to render these in a readable way. It’s difficult to follow the feed and almost impossible to see replies.
It scanned my assets
:D
Worthless
Lame, does not work, useless support. Unfortunately, I have to give one star in order to submit.
Nice start.
Unfortunately emails generated by TDX with ticket updates redirect back to the web and not the mobile app. This needs to be addressed for this app to be useful for many.
Just a question
Where can I find the Instance ID?
Response from developer
The Instance ID will be available in the TDNext Downloads page when the app is fully launched in July 2024.
Just OK
Pretty good as far as tickets go but I can’t figure out how to access Projects.
Response from developer
The TeamDynamix Mobile app is focused on service management, and projects are not available at this time.
Won’t scroll
Unable to login because the screen will not scroll on my iPhone 13 so that I can click on the fields.
Response from developer
Please reach out to our support team so we can assist. You can reach our support team here: https://solutions.teamdynamix.com/TDClient/1965/Portal/Requests/ServiceDet?ID=2147 .
