Downgrade
This app is awful. Team snap original is a lot easier to use (minus all the annoying ads) but this app is brutal. Please fix it so it. Has the same functionality of team snap.
Too many missing features
Cleaner interface but so many missing features that were incredibly useful like emailing the entire team. No email option. No desktop/web-based features. No in app notifications. As a coach, lacking way too many features to be useful. Wish we had tested first before swapping over.
Horrible
This is absolutely not great. Everything is more difficult. Importing rosters from the old TeamSnap is a nightmare because the CSV from the old program doesn’t match the new one.
I brought very basic information over since it was so difficult. One of the issues I had was the primary contact name CSV output was one value in the old app but now it’s two so I just copied the last name in the first name space figuring the parent could change it.
They could not change it, and I could not change it. I created my own player under my account just to test it. I couldn’t even delete the test player I made. I literally had to update the primary contact to another email and then remove myself.
I can’t even fathom why the import template wouldn’t be the same as the export template from the old app when they asked everyone to bring their own stuff over. The only option I see to successfully import. Everything would be the individual individually copy each cell in the CSV to the correct import CSV.
From an ease of use standpoint, it’s actually more difficult to manage than the old app. I’ve been researching a few other apps and pretty much everything else I’ve seen is better.
For a customer service point they are horrible. They’ve assigned a liaison that is supposed to be answering our questions, but I’m averaging 4 to 5 days for any sort of response from them.
I’m trying to convince my program to get rid of TeamSnap and go with another one, but if they don’t I’m pretty much to the point where I will personally pay out of my own pocket to use another program or I’ll just find a free one.
Right now I’m looking at SportNinja and Spond. I’ve spoken a few times to the reps at SportNinja and generally get a response back in a few hours.
Unless I log on tomorrow and find out if they’ve made it possible for me to do everything that I used to be able to do in Team Snap interest in this program anymore.
I actually don’t even get the positive reviews on here either I’m an idiot reps writing these things.
I brought very basic information over since it was so difficult. One of the issues I had was the primary contact name CSV output was one value in the old app but now it’s two so I just copied the last name in the first name space figuring the parent could change it.
They could not change it, and I could not change it. I created my own player under my account just to test it. I couldn’t even delete the test player I made. I literally had to update the primary contact to another email and then remove myself.
I can’t even fathom why the import template wouldn’t be the same as the export template from the old app when they asked everyone to bring their own stuff over. The only option I see to successfully import. Everything would be the individual individually copy each cell in the CSV to the correct import CSV.
From an ease of use standpoint, it’s actually more difficult to manage than the old app. I’ve been researching a few other apps and pretty much everything else I’ve seen is better.
For a customer service point they are horrible. They’ve assigned a liaison that is supposed to be answering our questions, but I’m averaging 4 to 5 days for any sort of response from them.
I’m trying to convince my program to get rid of TeamSnap and go with another one, but if they don’t I’m pretty much to the point where I will personally pay out of my own pocket to use another program or I’ll just find a free one.
Right now I’m looking at SportNinja and Spond. I’ve spoken a few times to the reps at SportNinja and generally get a response back in a few hours.
Unless I log on tomorrow and find out if they’ve made it possible for me to do everything that I used to be able to do in Team Snap interest in this program anymore.
I actually don’t even get the positive reviews on here either I’m an idiot reps writing these things.
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Inferior App
After using the original version of TeamSnap for two years as a team manager I hate this version of the app so much, but was told our club was forced to migrate over. The developer would need to change a laundry list of things to get close to the use and functionality of the old version.
Not user friendly for team management
TeamSnap ONE lacks much of the best features of the original TeamSnap app. It is difficult for parents to add contact information. As a manager, I lack the ability to add contact information for other team members. Additionally, while you can bulk schedule a re-occurring practice, there is no ability to make bulk changes (such as for a new time or field number). This means if something changes to a previously scheduled regular event, you must individually change each time entry. It is also frustrating that you can no longer pin messages to the top. It is much less user friendly and takes more work to manage the team with TeamSnap ONE than with the original TeamSnap app.
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