Downgrade
This app is awful. Team snap original is a lot easier to use (minus all the annoying ads) but this app is brutal. Please fix it so it. Has the same functionality of team snap.
Too many missing features
Cleaner interface but so many missing features that were incredibly useful like emailing the entire team. No email option. No desktop/web-based features. No in app notifications. As a coach, lacking way too many features to be useful. Wish we had tested first before swapping over.
Horrible
This is absolutely not great. Everything is more difficult. Importing rosters from the old TeamSnap is a nightmare because the CSV from the old program doesn’t match the new one.
I brought very basic information over since it was so difficult. One of the issues I had was the primary contact name CSV output was one value in the old app but now it’s two so I just copied the last name in the first name space figuring the parent could change it.
They could not change it, and I could not change it. I created my own player under my account just to test it. I couldn’t even delete the test player I made. I literally had to update the primary contact to another email and then remove myself.
I can’t even fathom why the import template wouldn’t be the same as the export template from the old app when they asked everyone to bring their own stuff over. The only option I see to successfully import. Everything would be the individual individually copy each cell in the CSV to the correct import CSV.
From an ease of use standpoint, it’s actually more difficult to manage than the old app. I’ve been researching a few other apps and pretty much everything else I’ve seen is better.
For a customer service point they are horrible. They’ve assigned a liaison that is supposed to be answering our questions, but I’m averaging 4 to 5 days for any sort of response from them.
I’m trying to convince my program to get rid of TeamSnap and go with another one, but if they don’t I’m pretty much to the point where I will personally pay out of my own pocket to use another program or I’ll just find a free one.
Right now I’m looking at SportNinja and Spond. I’ve spoken a few times to the reps at SportNinja and generally get a response back in a few hours.
Unless I log on tomorrow and find out if they’ve made it possible for me to do everything that I used to be able to do in Team Snap interest in this program anymore.
I actually don’t even get the positive reviews on here either I’m an idiot reps writing these things.
I brought very basic information over since it was so difficult. One of the issues I had was the primary contact name CSV output was one value in the old app but now it’s two so I just copied the last name in the first name space figuring the parent could change it.
They could not change it, and I could not change it. I created my own player under my account just to test it. I couldn’t even delete the test player I made. I literally had to update the primary contact to another email and then remove myself.
I can’t even fathom why the import template wouldn’t be the same as the export template from the old app when they asked everyone to bring their own stuff over. The only option I see to successfully import. Everything would be the individual individually copy each cell in the CSV to the correct import CSV.
From an ease of use standpoint, it’s actually more difficult to manage than the old app. I’ve been researching a few other apps and pretty much everything else I’ve seen is better.
For a customer service point they are horrible. They’ve assigned a liaison that is supposed to be answering our questions, but I’m averaging 4 to 5 days for any sort of response from them.
I’m trying to convince my program to get rid of TeamSnap and go with another one, but if they don’t I’m pretty much to the point where I will personally pay out of my own pocket to use another program or I’ll just find a free one.
Right now I’m looking at SportNinja and Spond. I’ve spoken a few times to the reps at SportNinja and generally get a response back in a few hours.
Unless I log on tomorrow and find out if they’ve made it possible for me to do everything that I used to be able to do in Team Snap interest in this program anymore.
I actually don’t even get the positive reviews on here either I’m an idiot reps writing these things.
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Inferior App
After using the original version of TeamSnap for two years as a team manager I hate this version of the app so much, but was told our club was forced to migrate over. The developer would need to change a laundry list of things to get close to the use and functionality of the old version.
Not user friendly for team management
TeamSnap ONE lacks much of the best features of the original TeamSnap app. It is difficult for parents to add contact information. As a manager, I lack the ability to add contact information for other team members. Additionally, while you can bulk schedule a re-occurring practice, there is no ability to make bulk changes (such as for a new time or field number). This means if something changes to a previously scheduled regular event, you must individually change each time entry. It is also frustrating that you can no longer pin messages to the top. It is much less user friendly and takes more work to manage the team with TeamSnap ONE than with the original TeamSnap app.
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Huge downgrade
This is a massive downgrade from the regular version of TeamSnap. I don’t understand why they created something missing so much of the functionality of the other one. No ability to add assignments, can’t use a desktop to draft emails and add the schedule, schedule updates flood the group chat, the UI is overly busy, etc etc…at the very least keep all the functionality of the original before pushing out something new that is far worse. I really wish our club hadn’t moved over to this platform.
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Horrible Team Management
Read the rest of the one star reviews because no reason to repeat all of that. I will add there is no ability for me to send parents reminders to select their ability for an event or to vote on a poll, like seriously basic team administration function completely missing.
So many problems
This app is exponentially worse than the original. 1/ As the team manager I relied on being able to see the parent emails/ player birthdates right in the app so I can register for tournaments. This is no longer visible and I have to click into each parents name to start an “email” them in order to get the emails creating so much extra work.
2/ Scheduling - I used to be able to schedule on desktop which was much faster than app when inputting a 9 month season, this is no longer available.
3/ I can create series of events but I can’t edit or delete a series of events, like I used to be able to. I accidentally put the wrong time and had to manually update 26 instances.
2/ Scheduling - I used to be able to schedule on desktop which was much faster than app when inputting a 9 month season, this is no longer available.
3/ I can create series of events but I can’t edit or delete a series of events, like I used to be able to. I accidentally put the wrong time and had to manually update 26 instances.
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Horrible experience
Find another alternative!! If you used the previous version as a coach or administrator, you will be beyond frustrated with the “new upgrade”. Everything is on the mobile app (no desktop version) so you cannot view more than one practice attendance at a time, must load every event individually, cannot sync schedules with other calendars (helpful for busy parents with more than one child playing more than one sport, etc.).
Don’t waste your time with this one. Find a replacement solution!!
Don’t waste your time with this one. Find a replacement solution!!
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Downgrade from Tramsnap
Was forced to move from TeamSnap to TeamSnap One by my organization. As a coach, I find TeamSnap One very limiting in my communication ability with parents. I can no longer send mass emails and can only communicate to the team via messaging. I needed to forward a hotel booking email that contained hyperlinks, there is no way for me to do so using TeamSnap One. Hyperlinks don’t work in messages. I used to be able to send team emails using TeamSnap. Why would they take that option away?
Complete failure of an “upgrade”
Complete failure of an “upgrade”
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Response from developer
Hi and thanks for your review! Hyperlinks should work in messages. Would you be willing to send me a quick email at aaron.rappoport@teamsnap.com and I can see how can I help out? Thank you!
Too many missing features
While this is probably an improvement for players, for team managers it is a disaster. No web portal, cannot update recurring events (must update events individually), have to use the mobile app to add players and additional contacts, no options to upload media (field maps, forms, etc)except in team chat. This wasn’t ready for roll out to the general public as there are lots of standard features that are now missing.
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Calendar subscriptions
The new TeamSnap One is great! However, it would be nice to have an option to pull in the Apple Calendar subscriptions with an option to keep them separate if desired. I find it helpful to color code the family calendar per kid so I can distinguish who has practice or games on which day, but the current format combines them and they cannot be easily distinguished if the club names them similarly. But I do enjoy seeing all calendars together in the same view of the app! Just wishing that when they are pulled externally you can have an option to export each team schedule separate or combined (which is how it is now).
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So far terrible.
Downloaded because was told the team was switching to this interface. Well, now when I select a team (I have multiple kids on different teams) it shows the title as the team I selected but the roster for a different team —as in completely different club. Is not accessible on the computer and has listed me (the primary parent) as not the primary, does not allow me to add my info nor edit it, and does not allow my phone number to be accessible and does not show email addresses-when I attempt to email it opens up an email system that was never connected to TeamSnap nor is the primary email system in my personal phone setup.
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Response from developer
Thanks for taking the time to provide feedback. If you are still having issues finding the team you're looking for, would you be able to send me an email at caitlin.mcleod@teamsnap.com? Would love to look into this if it's still an issue. Thanks!
Bad. Really Bad
I’m wondering if this app has a whole new development team because this new version is *terrible*. The original app had its issues and wasn’t the most robust, but compared to this it was light years ahead. In this version basic functionality is either missing or much more convoluted and cumbersome to navigate. Makes no sense.
***Also a free tip for the developers: In messaging, the name of the person posting the message should come before the message, not after. Please refer to prior/superior Team Snap app implementation for reference.
***Also a free tip for the developers: In messaging, the name of the person posting the message should come before the message, not after. Please refer to prior/superior Team Snap app implementation for reference.
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Bad. Really Bad
I’m wondering if this app has a whole new development team because this new version is *terrible*. The original app had its issues and wasn’t the most robust, but compared to this it was light years ahead. In this version basic functionality is either missing or much more convoluted and cumbersome to navigate. Makes no sense.
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Why a ONE Version?
The club I manage for went from TeamSnap to TeamSnap One. I am no longer able to have profile pics of the players. I cannot add other parents for players. I cannot see phone numbers. I cannot create custom locations. It’s really a mess. To make it worse, I don’t see any improvements! It’s like another version that does less?
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Major stepbackward vs old app
You cannot sync your calendar per each team separately. If you need to deal with multiple teams, this is a very important feature. Very disappointed
Response from developer
Hello! Thanks for taking the time to write this feedback. We have recently released the ability to sync individual team calendars! This help center article shows you how to access individual team calendar subscription links. https://help.teamsnap.com/article/2050-subscribing-to-team-schedules Please let me know if you have any issues. You can reach out to me directly at caitlin.mcleod@teamsnap.com. Thanks!
App kicked me out
This morning, I saw a message from our coach. When I went to go, read the message again, the app kicked me out. I can no longer see the message because I need a team code. I never had this problem with the previous version and I have used that for least 4 different teams.
Horrible
The new TeamSnap One is horrible. Very limited functionality. No email, no email reminders, no export of roster… I want to go back to classic. They obviously rushed the release of this product. Garbage.
Needs a lot of fixing
The old version was better. This version missing a lot of things and no email function.
Response from developer
Hi there, thank you for this feedback! Would you be open to a quick chat about how we could build this into the TeamSnap ONE platform? If so, would you mind sending me an email at caitlin.mcleod@teamsnap.com so we can connect? Thanks!
