Very lacking
The mobile version is extremely lacking. All you can do is look at tickets and sometimes respond.
* You are unable to search for tickets.
* Unable to create new tickets.
* Unable to see or add attachments
* Unable to edit comments
There is much lacking with this app.
* You are unable to search for tickets.
* Unable to create new tickets.
* Unable to see or add attachments
* Unable to edit comments
There is much lacking with this app.
This app is absolutely terrible
We were told when we signed onto this service two years ago that this app is under development. It has not changed a single iota in that entire time. You cannot manage or massage the column views at all in the application. You can search through files, but you cannot change your default views. It is a complete waste of time! It is making us even consider scrapping this entire project and moving to another provider. Very disappointed in the amount of money we spend with this company, and get absolutely no development at all on the application.
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Better off using the web version
I love the full version of Team Support.
The mobile versions not so much. Here’s why:
1. Still can’t open a new case. When I am on site and a customer asks for help with some new issue I can’t open a case to keep notes in unless I go back to my laptop.
2. No view of the knowledge base from the mobile app. We have started putting more and more things in the built in knowledge base but you can’t even see the knowledge base from the mobile apps. (Well at least the iOS versions. I don’t know if Android is different.)
3. iPad is a non-starter since the app doesn’t support landscape mode.
The mobile versions not so much. Here’s why:
1. Still can’t open a new case. When I am on site and a customer asks for help with some new issue I can’t open a case to keep notes in unless I go back to my laptop.
2. No view of the knowledge base from the mobile app. We have started putting more and more things in the built in knowledge base but you can’t even see the knowledge base from the mobile apps. (Well at least the iOS versions. I don’t know if Android is different.)
3. iPad is a non-starter since the app doesn’t support landscape mode.
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Don’t waste your time
App is mostly useless. Won’t load tickets about 99% of the time. Apparently there is no interest from the company in making it work.
Not much offered than a fairly cursory ticket view
Very limited ticket views and maintenance
You’re better off with a browser, especially if using a tablet. Might be Ok for call center manager to get a bird’s eye view of current activity and a possible quick response.
You’re better off with a browser, especially if using a tablet. Might be Ok for call center manager to get a bird’s eye view of current activity and a possible quick response.
Waste of time
Cannot create tickets, attachments don’t even show up. Lacking almost everything from the web version. What is the point of having an app to a ticket system, when basic functions of managing and creating your tickets is absent?? Do yourself a favor and just stick with the web app.
What happened to all the other functionality
I used to use this all the time but you have stripped it of all the other functions like seeing all unassigned tix. This is useless.
Moderately helpful
This app would be much better if you could actually create tickets on it. Sometimes when on the go I don’t have time to run to the nearest computer when I think of a ticket that I need to create. Having this at my fingertips would make things much easier. Just a thought. Other than that it’s pretty helpful being able to go in and modify or change status on already open tickets.
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Needs Updates
Good start but needs more frequent updates.
Basic
The app has basic functionality but does not provide a rich enough experience to make it a reliable option for on the go updates. With more features and updates this app would be amazing.
Better than no app, but still needs some work
I spend a fair bit of time on the road so accessing our Helpdesk while out and about is important. This app certainly helps to make that content available in my palm, but it's missing some really key functionality. The ability to filter based on ticket status is one of the biggest things I notice is missing. There's also not much in the way of configuring notifications/alerts. But having said this it's a step in the right direction.
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does not render propery on iphone x
chops off portion of bottom toolbar
I’m on board.
Great 1st version. Very basic but I’ll take simple and stable any day.
Change My Closed to All Open. That would be far more useful.
Then add ability to see tasks next, then you’ll forever change my life.
Giving in 4 stars bc it’s got a long way to go hit great start.
Change My Closed to All Open. That would be far more useful.
Then add ability to see tasks next, then you’ll forever change my life.
Giving in 4 stars bc it’s got a long way to go hit great start.
All my tickets in the palm of my hand!
So happy I now have an easy to use app in the palm of my hand so I can manage my tickets from anywhere. This is a great tool!
Viewing tickets made easy!!
Can you take a look at...previous nightmare on iPhone. This app simplifies answering questions on the go! I can read, respond, assign and make updates to ticket in real time. The app is also aesthetically pleasing.
Great when on the go
This is a great add on to the platform for those folks who are on the go a lot. Gives you quick access to those important tickets and insights you need to manage and keep your support organization moving along.
Great automation features
I was drawn to TeamSupport because it’s automation features and the ability to customize the data that I needed exported. We use this primarily for RMAs and have found it to be very helpful and the staff is always quick to resolve any issue we may have.