Awful!
Despite having downloaded the new app and booked all my appointments for the next four weeks, the app now won’t show me my upcoming sessions and therefore I can’t cancel them when I need to. I’m likely to not renew my Pilates membership in 3weeks time simply down to the issues with this app which is the only way I can book. Terrible!
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Not new. Not improved.
Wow. I cannot believe this is the ‘new and improved’ version with a ‘better interface’. Clunky, awkward, content hyperlinks to web, poor interface and design. Can only be described as a high school kid’s work. Old app is far better!
Just call it the Page Not Found app
Works ok once you’re in it, but it seems that every time you open it, it has forgotten who you are. Can’t be that difficult?
Terrible view
Stick to the old version
Useless compared to the old app
Old app was so much better, this one is so glitchy, continuously logs you out and generally just not user friendly
Zero stars
This new app is dreadful. Constantly can’t get on to view/book/cancel sessions. Fed up of deleting/reloading/updating. It’s NOT fit for purpose. I’ve made comment twice in-app after becoming so fed up of it constantly having glitches and now here. Is anyone out there in their tech team listening?! SO many people at the gym are complaining.
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Garbage!
If something isn’t broke, don’t fix it. This new app is terrible and now doesn’t seem to be working at all. Whoever’s idea this was needs firing! Absolute rubbish.
Shockingly poorer Ux than the previous one
Poor layout and use of font leading to a lack of clarity of what is booked and when.
Lots of space used so lots of scrolling needed between classes.
Days of week need to be clearer for the classes that are booked.
Waiting list needed on booked classes, so we know whether to release them for peers who may be waiting.
Many other small things, which, like Stockholm Syndrome, I’ve learned to tolerate…
Lots of space used so lots of scrolling needed between classes.
Days of week need to be clearer for the classes that are booked.
Waiting list needed on booked classes, so we know whether to release them for peers who may be waiting.
Many other small things, which, like Stockholm Syndrome, I’ve learned to tolerate…
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Old app remains dramatically better
Even after the March update, the old app remains significantly easier to navigate. In desperately hoping it won’t be retired, because this new one is terrible. Businesses considering beginning to use Team Up should avoid, your clients may well hate it too!
Old one much better.
I never write reviews but am compelled to for this!!
The old one had clearer, better and quicker navigation, easier logon, better overall UX.
The new one requires more key presses, has no slide scrolling by day, you scroll down into the next day by mistake.
Think about what the User wants to do! Basic stuff easily and quickly.
Seems like change for changes sake.
The new version claim “Experience faster booking, fresh design and new features” is a joke. Is a major step backwards. Sticking with the old one as long as I can.
The old one had clearer, better and quicker navigation, easier logon, better overall UX.
The new one requires more key presses, has no slide scrolling by day, you scroll down into the next day by mistake.
Think about what the User wants to do! Basic stuff easily and quickly.
Seems like change for changes sake.
The new version claim “Experience faster booking, fresh design and new features” is a joke. Is a major step backwards. Sticking with the old one as long as I can.
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Much worse
Little irritating problems. For example, a small error message appears over the book button. The tiny cross to get rid of it doesn’t close the message so unable to book. The class fills up and I’ve missed my spot. Another example is repeatedly not booking and having to round and round clicking book until either it works or there are no spaces left. I hope my gym changes their booking app
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Awful “upgrade”
If I could give 0 stars I would!
Old version was so much better. Harder to see the classes with this one, and theres been loads of times I’ve thought I’ve booked myself on to a class only to turn up and find I’m not booked on.
It would be nice to be able to see how many people are on the waiting list before adding yourself to the list. Don’t know why the app was “upgraded” to this rubbish. I don’t know anyone who likes this new version. Wording is too small and it’s all crammed together so it’s not easy to read.
Old version was so much better. Harder to see the classes with this one, and theres been loads of times I’ve thought I’ve booked myself on to a class only to turn up and find I’m not booked on.
It would be nice to be able to see how many people are on the waiting list before adding yourself to the list. Don’t know why the app was “upgraded” to this rubbish. I don’t know anyone who likes this new version. Wording is too small and it’s all crammed together so it’s not easy to read.
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Doesn’t work!
Use the old app. That does work
Terrible: freezes, crashes, doesn’t open all the time
This is a replacement for the original app which imo worked fine. The new UI looks nicer I will give you that, but it just keeps crashing or freezing. The amount of times I have to delete the app and reinstall to get it to work is at least once per week. I am debating on going back to the old app and just getting used to the stupid banner on it telling you to download this app.
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Dislike
Updates app is terrible
A massive step backwards
I’m genuinely bemused how this has got through any sensible level of user testing and been signed off. This is basically the desktop version crammed into an app…which defeats the point of it being…an app. I can only think someone somewhere thought this was going to be much more cost effective…and forgot to think about the end users. Competitors will be rubbing their hands together.
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Attendance Missing
The old app is much better. It’s very disappointing that attendance has been removed from this app. Now I can’t see how many sessions I’ve attended versus what I paid for. The calendar area is now very large and wastes a lot of space with the instructor’s initials . PLEASE DO NOT MOVE TO THIS APP PERMANENTLY!
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We hate the new app and still use the old one
Everyone in my gym is complaining that this new app is much worse to use than the one we have currently. So we are all using the old one for as long as possible and just hope the developers will take the feedback on board. Each session now takes up far more screen space so you have to keep scrolling down through the sessions. The time, eg 07:00-08:00 is now above the session info and not in the individual session itself and it gets confusing, eg if you are scrolling down the sessions, there may be 4 different classes at 7am but as you scroll down the the time disappears so it’s easy to book the wrong time. In the ‘upcoming registrations’ section, only the calendar date and not the day of the week is included. So I am forever having to work out which weekday it is. Eg. I lift weights on Monday, Wednesday and Friday each week.
If you are on a waitlist, unlike the old app which tells you exactly where you are on the list, in this new app you don’t know if you’re number 1 or number 7. You have to click on the session to get into the detail and only then do you know where you are on the list. It’s such a pain.
If you are on a waitlist, unlike the old app which tells you exactly where you are on the list, in this new app you don’t know if you’re number 1 or number 7. You have to click on the session to get into the detail and only then do you know where you are on the list. It’s such a pain.
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Significantly slower and less useful than the old app
This update promises to be faster and easier than the old app. In truth it requires me to log in every single time, is noticeably slower and requires a lot more taps to do the same task. The information is markedly less clear to understand and the dates aren’t as easy to move around in.
The app is clearly now just a web wrapper for a website. It doesn’t work at all when your mobile signal is less than perfect, as it often is in the U.K. The developer needs to either make it a lot faster or revert to a native app as fast as possible. I’m going to be asking my gym to find an alternative to Teamup, this app is absolute garbage.
The app is clearly now just a web wrapper for a website. It doesn’t work at all when your mobile signal is less than perfect, as it often is in the U.K. The developer needs to either make it a lot faster or revert to a native app as fast as possible. I’m going to be asking my gym to find an alternative to Teamup, this app is absolute garbage.
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0 stars - worst app i’ve seen in a long time
Someone at this company is clearly ignoring all of the app reviews, because the old app now has an in-app banner that can’t be dismissed telling everyone to download the new app. When downloading it and saw all of the bad (but extremely accurate) reviews, and thought to myself, it surely can’t be that bad? Lo and behold, it was worse than I expected. Whoever made this app needs to rm -rf the entire project and start again from scratch. Or, just let us keep the existing, perfectly functional app. I use this app every single day to book into gym classes. We don’t get a choice over the app the gym provides. Therefore, I expect the app to provide the most simple and efficient experience. That is what the old app provides, i’m extremely happy with the old app.
The new app is extremely buggy, it makes you log in repeatedly, big errors all over the place, the content glitches and becomes bigger than the screen size so you can’t actually select the menu or change the content size. It is also terrible UX in general, making you select options and scroll 5x more than you had to on the existing app. You need to hire a UX designer and some competent developers.
If the old app is ever deprecated, I will be lobbying my gym owners to switch app providers from TeamUp, as this has thoroughly ruined my gym booking experience.
The new app is extremely buggy, it makes you log in repeatedly, big errors all over the place, the content glitches and becomes bigger than the screen size so you can’t actually select the menu or change the content size. It is also terrible UX in general, making you select options and scroll 5x more than you had to on the existing app. You need to hire a UX designer and some competent developers.
If the old app is ever deprecated, I will be lobbying my gym owners to switch app providers from TeamUp, as this has thoroughly ruined my gym booking experience.
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