Hoffman Media issue
I have a subscription and it is probably my fault but I haven’t been able to get into the issues. I also thought my subscription since it was digital included prior issues.
Paid subscription always defunct in their app
I’ve had a subscription for over 10 years, but have to reach out repeatedly about my issues not working in the app. It’s frustrating.
Tea Time
No help in restoring app for almost 2 months. Subscription renews in 2025. Missing years of magazine past 2018. This magazine should be able to hire techs who can correct this app and give their loyal customers what they pay for. Instead we get frustration in having to contact them to restore-or no help this time. No way and no need with technology today to treat your customers!
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Tea Time
Love the magazine.
リストアできません
今まで購入したものが、まったく見れなくなりました。ひどいアプリです。使うのはやめた方がいいです。
Login
I can no login with my outlook email, asking for apple account.
This Makes No Sense
I have had this app since 2015. For the past two years or so, I have no been able to get the most recent magazines that I’ve PAID for! I’m not sure what’s going on, but I am not the only one experiencing having difficulty accessing the content. I’ve had it for so long that I am afraid to lose all of the issues I’ve paid for! Come on, now…
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Waste of time and money
The app doesn’t load the next issue. Each issue I have to contact support to have them load my issue. Highly disappointing for a magazine that is purchased for relaxation and enjoyment. Content, when finally available is delightful. End user experience- a no go. I only wish I hadn’t bought the full year subscription.
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Won't update
I enjoy reading my issue of Tea Time on my iPad. However, I am unable to receive the most current issue. I'm only seeing Nov/Dec 2016. Very frustrating.
Terrible app
I am NEVER able just to tap on the new magazine and download it or read it. Every time I need to contact support to fix the problem but the problem never stays fixed. It’s very annoying not to be able to read what you’ve paid for in advance. Don’t think I will renew subscription again. Very frustrating!!! If it would allow me to give zero stars I would.
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Epic Fail
I buy books online all the time. This is my first experience with a periodical. I purchased a special edition of Teatime as that magazine seems to be unavailable in my area. I can see the charge pending. If this were a book, I would be reading by now. A couple hours after purchase I have nothing. My “library” is empty. Not at all impressed. Sent an email... Two days later and multiple exchanges, I’m finally in. Don’t know that I would ever purchase another digital edition.
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Response from developer
We are very sorry to hear that you are having issues with your digital editions. We are the publisher and not the app developer however, if you will go to the URL below and contact us, we assure you that we will work directly with the developer to resolve your issue. https://bit.ly/hmde-support
Teatime
I have been a subscriber for a few years now and I absolutely love this magazine, the recipes, the articles and the combination of what tea goes with what recipe is so helpful. I always recommend Tea time and always, always look forward to receiving the next edition. Try it for yourself and I promise you that you will not be disappointed.
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Love magazine, troubles with app
Seems all good now, however never was able to restore my British Tea purchase which made me hesitant to purchase any other of your special publications.
A very kind app tech has uploaded it in rb digital for me, but truly would like it to be stored in this app.
Every change that you made caused restore problems.......hopefully you have landed on an app that you won’t change again.
Can’t seem to send now as any nickname that I have tried is taken ?? You really don’t care, do you ?
A very kind app tech has uploaded it in rb digital for me, but truly would like it to be stored in this app.
Every change that you made caused restore problems.......hopefully you have landed on an app that you won’t change again.
Can’t seem to send now as any nickname that I have tried is taken ?? You really don’t care, do you ?
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Response from developer
Hi, We really do care and we are very sorry to hear that you are having issues with your digital editions. We are the publisher and not the app developer however, if you will go to the URL below and contact us, we assure you that we will work directly with the developer to resolve your issue. https://bit.ly/hmde-support
Thank you
The app switch to zinio proved to be frustrating, to say the least. However, customer service at zinio was very patient and kind and helped me get everything sorted out and made me a happy customer again. I can’t wait to get back to reading TeaTime. Thank you!
Response from developer
Hello, We are really sorry to hear about your experience with the app. We want to make things right. Please feel free to contact us. We are here to help. -subscription_instructions@zinio.com
Updated review
It took a couple of weeks, but I have finally have all my magazines restored. I can now enjoy all my magazines.
Thanks to the tech support team.
Have had this subscription since 2013. I renewed in January and nothing, no access to my account.
Thanks to the tech support team.
Have had this subscription since 2013. I renewed in January and nothing, no access to my account.
Subscriber for years
I have been a tea time subscriber for years through iTunes and not had too many troubles getting and reading my TeaTime magazine however many months ago they upgraded the app and I can no longer get my purchased magazines and I had years worth of them! I have contacted support several times and received no reply- do not waste your money until the publishers can bother to care about their loyal customers and get an app that works!!
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Response from developer
Hello, We are really sorry to hear about your experience with the app. We want to make things right. Please feel free to contact us. We are here to help. -subscription_instructions@zinio.com
This is a waste
I have had my subscription for several years and now I can’t open anything.
Response from developer
Hello, We are really sorry to hear about your experience with the app. We want to make things right. Please feel free to contact us. We are here to help. -subscription_instructions@zinio.com
No stars
I have been a subscriber since 2015. I can not restore my past issues or read my current subscription. It is just awful and the developer has not responded to customer inquiries.
Fix the app!
Paid for subscription and I can’t view the magazine or even download it keeps saying error and unavailable even though it’s the latest issue I subscribed to 🙄😓😒 disappointing...
Change of app
Paid for magazines in the past but am now unable to view in the new app. Get it right before you upload new app.
