
About
This app assists Comcast Field Technicians in resolving cable and internet customer issues. It provides tools for directions, technical research, equipment management, service activation, and system health checks, streamlining the troubleshooting process.
What's New in Tech360 Champs
257.3.0
August 11, 2026
Enhancements: Xfinity Mobile Ambassador Share Link | Unified Lead Management The Xfinity Mobile Ambassador Share Link flow now provides a smoother handoff for interested Residential customers. Customers can request follow-up from a sales representative, helping teams capture and support potential Xfinity Mobile leads more effectively. Unified Contextual Menu Design Updated the contextual menu experience across the app by extending the drawer-based design previously introduced in Device Details. This creates a consistent look and feel across all contextual menus while improving usability through clearer organization, including grouped and alphabetized options. Defects: Drop Path Footage: The issue that caused the Drop Path measurement to be partially or fully unreadable in the OneDrop bury flow has been resolved. Inventory Notification: The issue causing the red notification indicator to appear on the Tasking icon instead of the Inventory icon has been resolved. Thank you, Norm Welch, for the report! Landscape Mode for iPad: The issue preventing iPad from rotating to landscape mode in Champs has been resolved. Thank you, Chad Smith, for the report! Job Status Icon: The issue causing the Status icon to appear off-center has been resolved. Thank you, Terry Shelton, for the report! Language Translator Keyboard: The issue preventing “Open Settings” from working when selecting “Add New Keyboard” in the Language Translator has been resolved. Device Location Error: The issue causing an Unknown Service Exception error has been resolved.
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FAQ
What is Tech360 Champs used for?
Tech360 Champs is a mobile application designed to help Comcast Field Technicians efficiently address and resolve issues for cable and internet customers. It consolidates various tools needed for troubleshooting and service management.
What are the key features of Tech360 Champs?
Key features include access to directions, technical data research, equipment swapping, service activation, and a system health measurement tool. It aims to simplify the process of identifying and resolving customer concerns.
Is Tech360 Champs available on multiple platforms?
The provided data does not specify platform availability beyond it being a mobile app. Further details on iOS or Android compatibility would be needed.
How often is Tech360 Champs updated?
The app is regularly updated to evolve and meet the changing needs of technicians and customers. The latest version is 251.7.0, last updated on 2026-05-18, indicating a commitment to ongoing development.
What is the user rating for Tech360 Champs?
Tech360 Champs has a perfect rating of 5.0 stars based on 1 review, suggesting a highly positive user experience among its current users.
Does Tech360 Champs require multiple logins?
No, Tech360 Champs is designed to consolidate essential features into a single app, eliminating the need for technicians to manage multiple applications or undergo repeated logins.
What is the age rating for Tech360 Champs?
Tech360 Champs has an age rating of 4+, making it suitable for a wide range of users.
Is Tech360 Champs free to use?
Yes, Tech360 Champs is available for free, with no in-app purchases or advertisements mentioned in the provided data.







