Tech360 Champs

Tech360 Champs Release Notes: 1. No Gateway Swap Recommendations for Vacant Connected Buildings If a connected-building unit is vacant (no tenant living there), Tech360 will no longer recommend swapping the gateway or show swap options. Benefit: Avoids unnecessary gateway replacements in empty units. 2. Improved Wrap-Up Validation Tech360 has updated its wrap-up checks to better determine when installation requirements apply. Benefit: Technicians will receive more accurate messages and hard stops during job completion. 3. Support for RFOG to EPON Migrations with XF10 Devices Tech360 now recognizes XF10 devices (in addition to ONUs) when converting a location from RFOG to EPON. Benefit: Ensures the correct network technology is recorded when XF10 equipment is installed. 4. Better Xfinity Home Access Validation for PSO Technicians Tech360 will now check: Your assigned Xfinity Home (XH) skills The customer's state before showing Xfinity Home devices. Benefit: Only technicians authorized to perform Xfinity Home work in that state will see and access XH devices. 5. Improved Pool Technician Notifications Tech360 has improved the process for sending notifications to pool technicians when certain technician information is missing. Benefit: Helps ensure work orders and technician notifications are processed correctly. 6. Connected Building (CB) Performance Improvement For connected-building accounts, Tech360 can now exclude certain WAN test results when they are not needed. Benefit: Improves processing efficiency for connected-building jobs. 7. New Full-Screen Wrap-Up Compliance Hard Stop When required compliance steps are not completed, Tech360 will display a full-screen hard stop during wrap-up. Benefit: Ensures all mandatory job requirements are completed before the work order can be closed.