Free

Rating summary

Details

  • Released
  • Updated
  • June 29, 2023
  • August 17, 2026
Tech360-Prod screenshot #1 for iPhone
Tech360-Prod screenshot #2 for iPhone
Tech360-Prod screenshot #3 for iPhone
Tech360-Prod screenshot #4 for iPhone
Tech360-Prod screenshot #5 for iPhone
Tech360-Prod screenshot #6 for iPhone
Tech360-Prod screenshot #7 for iPhone
Tech360-Prod screenshot #8 for iPhone
Tech360-Prod screenshot #9 for iPhone
Tech360-Prod screenshot #10 for iPhone
iphone
ipad
🖼️Get Icon
Icons↘︎

About

This app provides technicians with tools to diagnose and resolve cable and internet customer issues. It offers features like directions, technical data research, equipment management, and service activation. Designed by technicians for technicians, it streamlines workflows by consolidating multiple functions into one platform.

Customer issue resolution
Technical data research
Equipment swapping
Service activation
System health measurement
Integrated directions
Show original description

What's New in Tech360

257.3.1

August 17, 2026

Enhancements: Xfinity Mobile Ambassador Share Link | Unified Lead Management The Xfinity Mobile Ambassador Share Link flow now provides a smoother handoff for interested Residential customers. Customers can request follow-up from a sales representative, helping teams capture and support potential Xfinity Mobile leads more effectively. Unified Contextual Menu Design Updated the contextual menu experience across the app by extending the drawer-based design previously introduced in Device Details. This creates a consistent look and feel across all contextual menus while improving usability through clearer organization, including grouped and alphabetized options. Defects: Drop Path Footage: The issue that caused the Drop Path measurement to be partially or fully unreadable in the OneDrop bury flow has been resolved. Inventory Notification: The issue causing the red notification indicator to appear on the Tasking icon instead of the Inventory icon has been resolved. Thank you, Norm Welch, for the report! Landscape Mode for iPad: The issue preventing iPad from rotating to landscape mode in Champs has been resolved. Thank you, Chad Smith, for the report! Job Status Icon: The issue causing the Status icon to appear off-center has been resolved. Thank you, Terry Shelton, for the report! Language Translator Keyboard: The issue preventing “Open Settings” from working when selecting “Add New Keyboard” in the Language Translator has been resolved. Device Location Error: The issue causing an Unknown Service Exception error has been resolved.

More

Developer apps

FAQ

What is Tech360-Prod used for?

Tech360-Prod is a mobile application designed to help cable and internet technicians identify and resolve customer issues. It provides tools for research, equipment management, and service activation.

Is Tech360-Prod free to use?

Yes, Tech360-Prod is available for free download and use, as indicated by its 'Free' price point.

Who developed Tech360-Prod?

Tech360-Prod was developed by Comcast Cable Communications Management, LLC, and is specifically aimed at assisting Comcast technicians.

How often is Tech360-Prod updated?

The app is updated very frequently, with updates being released almost daily, to continuously improve its functionality for technicians.

What devices is Tech360-Prod compatible with?

While specific device compatibility is not detailed, it is a mobile application, suggesting it is designed for smartphones and tablets.

What is the age rating for Tech360-Prod?

Tech360-Prod has an age rating of 4+, making it suitable for a wide range of users.

What are the main benefits of using Tech360-Prod?

The app consolidates multiple functions into a single platform, eliminating the need for technicians to switch between various apps or log in multiple times, thus streamlining their workflow.

What is the user sentiment for Tech360-Prod?

Based on 154 ratings, Tech360-Prod has an average rating of 1.8 stars, suggesting a generally negative user sentiment.