Free

Rating summary

Details

  • Released
  • Updated
  • June 29, 2023
  • July 6, 2026
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About

This app provides technicians with tools to diagnose and resolve cable and internet customer issues. It offers features like directions, technical data research, equipment management, and service activation. Designed by technicians for technicians, it streamlines workflows by consolidating multiple functions into one platform.

Customer issue resolution
Technical data research
Equipment swapping
Service activation
System health measurement
Integrated directions
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What's New in Tech360

254.11.1

July 6, 2026

Enhancements: • Scan and Go: Multiple Equipment Returns Scan and Go feature has been enhanced to allow technicians to return multiple pieces of new, unused CPE equipment to the pick wall through the inventory return workflow. By selecting the Return to Pick Wall option, scanning the site ID QR code, and following the on-screen prompts, technicians can now complete returns more efficiently within the app. • Xfinity Mobile and Comcast Business Mobile Salesforce Integration Tech360 has been enhanced to send Xfinity Mobile and Comcast Business Mobile XM Up Sale lead submissions directly to Salesforce, enabling a faster handoff to sales for follow-up. This streamlines the lead submission process for users while helping sales teams respond more quickly to lead opportunities. • iOS 26 UI Enhancements Tech360 has been updated to align with the latest iOS 26 UI standards across key tabs, icons, contextual menus, forms, documents, refresh workflows, package details, and validation screens. Defects: • Security Incident Message: The Report a Security Incident messaging has been updated to align with the production build. • XB10 Inventory Issue: The issue preventing a specific XB10 model from being correctly added to an account has been resolved. • Time Entry Incorrect Time Zone: The issue causing submitted work hours in Tech360 to use the wrong time zone has been resolved. Thank you Mathew Hiskey for the report! Connected Device Gateway Speed Test Failure: The issue preventing the Gateway Speed Test feature from loading in the Connected Devices tab has been resolved.

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FAQ

What is Tech360-Prod used for?

Tech360-Prod is a mobile application designed to help cable and internet technicians identify and resolve customer issues. It provides tools for research, equipment management, and service activation.

Is Tech360-Prod free to use?

Yes, Tech360-Prod is available for free download and use, as indicated by its 'Free' price point.

Who developed Tech360-Prod?

Tech360-Prod was developed by Comcast Cable Communications Management, LLC, and is specifically aimed at assisting Comcast technicians.

How often is Tech360-Prod updated?

The app is updated very frequently, with updates being released almost daily, to continuously improve its functionality for technicians.

What devices is Tech360-Prod compatible with?

While specific device compatibility is not detailed, it is a mobile application, suggesting it is designed for smartphones and tablets.

What is the age rating for Tech360-Prod?

Tech360-Prod has an age rating of 4+, making it suitable for a wide range of users.

What are the main benefits of using Tech360-Prod?

The app consolidates multiple functions into a single platform, eliminating the need for technicians to switch between various apps or log in multiple times, thus streamlining their workflow.

What is the user sentiment for Tech360-Prod?

Based on 154 ratings, Tech360-Prod has an average rating of 1.8 stars, suggesting a generally negative user sentiment.