30 Years in the Car Business, Tekion Is in a League of Its Own
After nearly 30 years in the automotive business, I’ve had the opportunity, and sometimes the frustration,of working with virtually every major DMS and CRM platform in our industry. I’ve watched dealership technology evolve tremendously over those three decades, and I can say without hesitation that I have never been more satisfied with a DMS/CRM than I have been during our five years with Tekion.
What separates Tekion isn’t simply that it does more. It’s the way the entire platform works together. Sales, CRM, desking, F&I, accounting, service, parts, inventory, reporting, and management are connected in a way that finally feels like dealership technology was designed as one ecosystem, rather than a collection of separate products forced to communicate with each other.
As an operator, one of the things I appreciate most is having information at my fingertips. Whether I’m sitting at my desk, walking the showroom, traveling, or away from the dealership, I can see what is happening in my stores and actually act on it. That level of visibility and accessibility has fundamentally changed the way I manage.
But perhaps the most impressive thing about Tekion is that it never feels finished, and I mean that as the highest compliment. The platform is continually evolving. Features improve, workflows become more efficient, and capabilities are added at a pace unlike anything I’ve experienced with traditional automotive software companies. Tekion doesn’t appear satisfied with simply replacing the legacy DMS; they continue looking for ways to rethink how a dealership should operate.
No technology platform is perfect, and change can certainly require adjustment from employees who have spent years doing things a certain way. But after three decades in this business and experience with the competition, I wouldn’t choose to go backward.
Five years later, Tekion remains one of the best technology decisions we’ve made for our dealerships. Hands down, the best DMS and CRM platform I’ve used in my career.
What separates Tekion isn’t simply that it does more. It’s the way the entire platform works together. Sales, CRM, desking, F&I, accounting, service, parts, inventory, reporting, and management are connected in a way that finally feels like dealership technology was designed as one ecosystem, rather than a collection of separate products forced to communicate with each other.
As an operator, one of the things I appreciate most is having information at my fingertips. Whether I’m sitting at my desk, walking the showroom, traveling, or away from the dealership, I can see what is happening in my stores and actually act on it. That level of visibility and accessibility has fundamentally changed the way I manage.
But perhaps the most impressive thing about Tekion is that it never feels finished, and I mean that as the highest compliment. The platform is continually evolving. Features improve, workflows become more efficient, and capabilities are added at a pace unlike anything I’ve experienced with traditional automotive software companies. Tekion doesn’t appear satisfied with simply replacing the legacy DMS; they continue looking for ways to rethink how a dealership should operate.
No technology platform is perfect, and change can certainly require adjustment from employees who have spent years doing things a certain way. But after three decades in this business and experience with the competition, I wouldn’t choose to go backward.
Five years later, Tekion remains one of the best technology decisions we’ve made for our dealerships. Hands down, the best DMS and CRM platform I’ve used in my career.
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x time is 100% better tekion crashes multiple times when trying to make videos would not recommend
don’t even think about it
This crm is the most consistently broken piece of technology I have ever used, would love to meet the engineering team so I can see what brain trauma they must have experienced.
Tekion nightmare
Wouldn’t be so bad if it was Xtime. Doesn’t refresh. Multipoints disappear after it gets worked and finished. Request get lost. And the Get Help button doesn’t get you any help. I would 0/5 if possible
