Terrible! Everyday is a problem.
Tekion have a really long way to go. They so focus on adding a million features, options and menu but execution of the app is terrible. Nothing loads properly, slow to respond, can’t mark as complete when a tech if finished with a job, tooo many restriction and the efficiency of tech has dropped soooo much. Techs are on their phone more than working on the cars or holding a tool. X-time perfected the MPI and service recommendations. Takes my tech 2minutes compared to the 30minutes with Tekion and I’m not exaggerating. Terrible app. I see why the 2 stars and bad reviews. I’m trying to convince our manager to stay away from this app. It’s not ready for the industry.
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I like Tekion
System works well!
Probably one of the worst apps in existence
Trash app that hardly does anything you need it to. Avoid at all costs.
Many improvements!
As the CTO of a multi franchise automotive dealership group, I have spent years working with dealership management systems, CRM, digital retailing platforms, inventory tools, and service operation software. Tekion has one of the most modern and ambitious platforms in the automotive industry, but stands out most is the unified ecosystem. Having sales service parts, accounting, CRM and digital retailing integrated into a single cloud base platform creates opportunities for efficiency that traditional legacy system simply cannot match. The user interface is modern, Mobile, friendly, and significantly more intuitive for new employees compared to any other older dealership system. Tekion’s innovation pace is impressive. The platform continuously evolves with new features, workflow, enhancements, and integration that help helped dealerships improve. Customer experience in operational visibility. The ability to access data in real time across departments provide provides leadership teams with better insights for decision-making. Like any rapidly growing technology platform, there are opportunities for improvement. Stability and consistency or critical and dealership operations, and occasional system outages or feature changes can have a significant impact on day-to-day business. Communication around updates, issue, resolution timelines, and support responsiveness our areas where continued improvement would provide tremendous value to Dealer partners. Overall, Tekion represents the future dealership technology. Well no platform is perfect. It’s vision, innovation, and commitment to modernizing automotive retail. Make it one of the most promising solutions available today. We look forward to seeing continued enhancements that further improve liability, performance, and Dealer support.
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None
Terrible.
Has Potential but need large amounts of work.
Our corporate offices made the unfortunate decision to switch to Tekion in April. The trainers were not helpful, barely had enough information to do the basics of service advising. Now a month into it, all sorts of privilege issues that can not be resolved at the dealer ship level. Repair order Totals change with no reasoning, you have to go and search to see what happened. Customers hate the interface. The approvals column on the RO list simply does not work, so approvals get missed all the time. My list of grievances could go on and on. Hoping for change/ improvement . Expecting none.
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TRASH! AWFUL! THE WORST! VinSolutions BETTER!
My dealership moved from VinSolutions to this and this is the biggest downgrade over the ancient VinSolutions.
MY BIGGEST GRIPE IS HAVING TO LOG INTO THE APP EVERY TIME I WANT TO USE IT!!!
WHY NO LIGHT MODE ON THE APP!!!?!???????
You need to be in the app for video uploads which takes forever.
Layout is also stupid.
Surprisingly the app is better than the computer version.
MY BIGGEST GRIPE IS HAVING TO LOG INTO THE APP EVERY TIME I WANT TO USE IT!!!
WHY NO LIGHT MODE ON THE APP!!!?!???????
You need to be in the app for video uploads which takes forever.
Layout is also stupid.
Surprisingly the app is better than the computer version.
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Awasome
Very good software
I work for a car dealership
I promise don’t use this. Find a different company to use. It’s awful with load times and untimely and noticed updates.
Lowest bidder
A shining example of what happens when you outsource your CRM to whoever will do it cheapest.
Tech Side Intuitive
Easy enough to work with on the technician side. Full pc workstation or tablet is optimal.
Worst app
This app makes me want to quit my job.
Best DMS and CRM app on the market!
Hands down the best app on the market, everything is at your fingertips and constantly improving.
Beg ur dealership to never use this company
I have personally used this software now for almost a year and a half. I can tell you that this is the worst DMS I’ve ever used ever and I have worked in service for over 15 years please avoid and beg your dealership to never use the software.
Okay idea poorly executed
Constant technical bugs, updates that fix one thing and break 5 more, IP blocking, poor usability compared to desktop version. The UI is good, but sometimes unreliable and overly complex for simple tasks you have to do often.
Aside from the frequent and devastating technical bugs, this app has potential to be incredibly useful. Lots of thoughtful features that are poorly executed, but could easily be updated to be extremely helpful.
Aside from the frequent and devastating technical bugs, this app has potential to be incredibly useful. Lots of thoughtful features that are poorly executed, but could easily be updated to be extremely helpful.
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Worst Auto CRM
I think this has to be one of the worst CRM’s any dealer group could use. Always lags, NOT mobile or iPad friendly, leads do not update, and logging tasks either lag or NEVER log phone calls, texts, and emails Additionally, one of the most frustrating daily occurrences is drivers license and insurance not uploading onto a lead profile when submitted through the iPhone app. Truly one of the worst tools any auto dealer can use. VinSolutions and CDK are much better by MILES! Improve your product!
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Bad, in ways you’ve never even thought of
Tekion is built by people who have no concept of what it’s like to work in a dealership. The system is finicky, fickle, and frankly. F}*%£D.
Abysmal
This software is horrible, over complicated and adds so many unnecessary steps. Not to mention it constantly goes down and has terrible server issues. I’ve been a tech for 6 years. I honestly would rather have to do paperwork by hand again. This is awful, CDK was so much better. If your shop also changed over to this, my condolences.
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IP restrictions, app and website bubs
I like certain things in terms of how deal progress is followed and so forth but it’s not fully integrated or 100 yet. New IP address restrictions don’t allow me to log into the site by my phone, the app doesn’t let you do everything you can as if you were on a desktop, and the site doesn’t have the proper work flow for duos and doesn’t merge things all the time. Sale agents have issues checking in, and my as a BDC agent I can’t even set an appointment from my phone. Super frustrating & small stuff that can be fixed.
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Terrible CRM system
I couldn’t imagine a worse CRM system and app. Totally rushed. They did not take the time to set this up functionally before running it through dealerships. I unfortunately work for a dealership that has adopted it. Our store has been so much worse for it ever since.
