Better, still needs improvement!
Online digital displays better and easier to get where you want to go and I like that i am informed via texting that my account was just accessed!
Rbjunior12
The change is good has a very modern look and feel
New Look
Wow, you really did a nice job with the enhancements you made to your website. I was pleasantly surprised. I haven’t looked to see if you’ve made any changes to on-line bill pay yet, but overall you have done a nice job and I love the new look.
I was having a little trouble with bill pay in the past, but I can’t wait to see what you have done with it.
Thanks,
Lynda Trautwein
Account Holder
I was having a little trouble with bill pay in the past, but I can’t wait to see what you have done with it.
Thanks,
Lynda Trautwein
Account Holder
Show more
App update
This app update is horrible. It’s really confusing. They are automatically making small transfers from my savings to my checking when there is money in the checking account. There’s no option to turn it off. And it’s also very confusing to see what I actually have in my account that I can use. It has one amount and then a different amount under it. Worst update. Go back to the way it was
Show more
Password reset
Social security number and date of birth is sufficient enough…the account number requirement is absolute bs and should be removed right this second!
Bad update
The app will not connect to Passwords, no FaceID available (the app says it is in settings when signing in, but then there is no settings option for login. I do not like the pending transactions being on a separate screen from history. Bad update.
Updating my review
I had a comma to me, horrifically embarrassing moment, early on when I opened my account. However, everything since then has been pleasant and wonderful, and everyone has been kind and patient. Right now the only thing I’m disappointed about is that there aren’t as much locations, specifically one closer to where I have moved to since opening my account. The nearest location is a couple hours or so 😅
Show more
The Best 🌟🌟🌟🌟🌟
Best damn bank on the planet.
AMY Excellent Rep
Amy helped me step-by-step setting up my online Telco account. I’m not very technically inclined & she took her time with a smile on her face. She deserves recognition. Thank you Amy
Extremely inconvenient
I switched to Telco from a major bank but some of their features are bizarre. For starters, even though I live five minutes from my local bank branch, I can't actually call them. They also don't have ATMs in their lobbies so the lines for the drive-through ATMs or for the bank tellers are that much longer. I can't even access my own account number unless I request it in a message which is not terribly helpful when I'm trying to set up direct deposit for something that is time sensitive and this is the one thing holding me up. It wasn't even in the paperwork I was given when I first opened the account. I understand wanting to protect client data but protecting it from your client is pretty silly. Do better Telco or you're going to lose me as a customer.
Show more
really annoying!
The software did not recognize the amount on my check. I had to take the whole thing down and re-enter the app, which was really annoying!
Crappy app
It’s hit or miss if it lets you log in. I’ve tried swapping between wifi and data when it acts dumb and no different result. Really annoying to not be able to check my account when I want to and need to.
Sufficient
The app could use a little UI sharpening and the load times could be shorter, but it does every job it promises fairly well.
The app is not as seamless or user friendly as others I deal with
Difficult, in my opinion.
Unprofessional employees
Tunnel rd location I had my bank card stolen and my bank account emptied they told me the only way they could help me was to have a police report made then they would step in but I had to put them down as a victim on the report or they wouldnt accept it however they were not the victim unless they paid me back what was taken off my card but I did everything by they ask only for them to tell me that they were going to let the courts take care of it that they couldn’t do nothing about it further. I think that was very unprofessional and they also have an employee that I know is racist and hates white people brcause she has always gave anyone that’s white a very hard time and she will make it a point to not help them with Anything.-it’s bad that you can’t trust your bank that you have banked at for many years.
Show more
App and DevOps need serious work.
This app hardly ever works. It always says we are sorry the server is down. I can't access my account for 2 days now. I do not recommend this bank or app.
Telco
I am so happy to have you here to help me with my finances. Always dependable! Thanks
I love telco. But step your game up
LOTS OF glitches with the computers and phones in the telco app everywhere. Please update your app because your employees work hard for there money and are losing good paying customers due to a faulty app. With low security and little to no advancement
We need mobile check deposit
Add mobile check deposit
Very good customer service
Telco was very helpful with my fraudulent situation.
