Terrible App Update
The New App will not let you login if you are abroad but still let you download it… I tried to pay my bill on the web and won’t let me use the website unless i am on VPN, but then all attempts failed. Guess i need to cut my ties to Greece
Πάει, ξεπουλήθηκαν κι αυτοί.
Ποια Τέλεκομ βρε μπάζα.
Οτι χειροτερο
Ειστε οτι χειροτερο υπαρχει
Marginalised
My iPhone is IOS 15.8.7 and does not support IOS 16 required to run the new Cosmote App. So, do I just keep buying new phones each time you release a new version of your latest App? How do I now pay my account or subscription if I can’t access these on my phone? Why can’t you make your new apps continuously compatible?
Not happy with this new software requirement at all.
Not happy with this new software requirement at all.
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Confused navigation and notification links
The app in places has difficult navigation to lower level information. Also, sms messages with links to subjects always land on homepage and not the specific subject page. Frustrating!
To difficult to understand
The whole app is difficult to understand with too many options which are not understandable
Ethan
Hi. Every time I want to connect to this app, it says “wrong billing address “. And I need to update the app. It is very annoying. Shame on cosmote. I have no problem with other providers. Please use professional team!
App constantly failing - Very buggy since June 2026
COSMOTE tv subscriptions totally inaccessible
Used to work but not anymore
The app used to work but now as soon as I do anything it restarts with the splash screen
Gangsters
Cosmote are gangsters. They will try any trick in the book to swindle you out of your money, they have for the monopoly on the market in Greece, which is the only reason people use them. If the customer service don’t like dealing with you, they just hang up the call. The payment system on the app doesn’t (currently) work for international cards. If you have any other option, take it.
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USA
Being from America this ph app makes it easy to get ph service
Subscriber profile
No matter what options I select it takes me back to the same place I started. Never ending loop and I can’t access anything
Just ridiculous
Just ridiculous
In a constant loop
No matter what I attempt to do the App keeps going back to its initial flash startup screen (where the logo comes together in an animation) making the app useless until bug is fixed!
Dysfunctional
I tried paying my landline phone and internet after many unsuccessful attempts via emailed notification to my account. Then attempted to add the COSMOTE app on iPad only getting continuously logo “uploads?”
I managed to enter my 25 digit account number to get stuck on the Pay button. Deleted app then re added app, same nonsense. I gave up. Never have I had a harder time trying to pay a bill
I managed to enter my 25 digit account number to get stuck on the Pay button. Deleted app then re added app, same nonsense. I gave up. Never have I had a harder time trying to pay a bill
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Response from developer
Hello, We're sorry for the experience you had with your account. Make sure you have the latest version of the app and try switching to 4G/ 5G in case there was a temporary network failure. If the issue persists, email us at appstoresupport.GRC02@cosmote.gr to see what more we can do. At your disposal, Maria.
Unable to use app!!
After opening the app and loving in it continuously cycles through the colourful display banner, waits a few seconds and does it again. I got as far as add connection. Then that’s it. It just cycles over and over.
Please help!
Please help!
Avoid Cosmote — Greedy policies and terrible tech
Easily one of the most frustrating networks I’ve ever used. They charge $5 for an eSIM, but if you switch phones, you can't transfer it online for free like normal networks. You have to physically go to a store and pay the $5 all over again.
As a prepaid customer, they nickel-and-dime you constantly instead of just offering a simple plan. You can only get monthly unlimited data during specific months of the year; the rest of the time, you have to constantly muck around renewing it weekly.
Good luck getting help, too. Their app and website are incredibly buggy, and their live chat is a joke—agents take 5 minutes to reply to every message you send, but the system times out and disconnects you if you don't respond immediately or let the screen lock. Extremely frustrating.
As a prepaid customer, they nickel-and-dime you constantly instead of just offering a simple plan. You can only get monthly unlimited data during specific months of the year; the rest of the time, you have to constantly muck around renewing it weekly.
Good luck getting help, too. Their app and website are incredibly buggy, and their live chat is a joke—agents take 5 minutes to reply to every message you send, but the system times out and disconnects you if you don't respond immediately or let the screen lock. Extremely frustrating.
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Don’t find the app helpful at all
Your app is not friendly when we live abroad. Your chat does not work with Apple iPhone
New homescreen
It’s bad. Why change something that wasn’t broken?
Hussain
Excellent work
The worst client service every experienced
Worst website and client service of any phone company ever experienced
Response from developer
Hello "teflon92, Thank you for contacting us and we are sorry for the unpleasant experience you had. In addition to the "Help" section of the app's Home page, you can find support, information, information material or chat with COSMOTE's "Personal Assistant". At your disposal, Maria.
