Poor customer service
Real 5 stars
Keeps logging me out
A revolutionary app
Could not even create a profile to get started
It’s a yes for me!
Refuses to access prior conversations = Free mode
Highly irritating daily notifications when perhaps you may want to interact less often.
Restricted severely by human imposed limits designed to create a data profile about you and therefore monetize the product by selling your data.
Highly do NOT recommend. I spent a few weeks creating detailed personal plans and it refused to allow me access or to discuss them in free mode, despite their being visibly right there in the chat stream.
Required a "fresh start" all around the profile creation. AI already had more than half of what it might have asked me, I am absolutely certain.
Completely disrespectful of the time and emotion already spent. Ignored ALL of it! If I have to start over it will clearly be with another company's App. This one is not to be trusted.
Response from developer
Hi TommasoAntonio, I appreciate you taking the time to share your feedback, and I’m truly disappointed that we didn’t meet your expectations—your time and trust matter. Let me address each concern directly: -- Copy/Paste & Exporting – This is 100% on our roadmap! We're a small team and hope to add the ability to copy messages as soon as possible. -- Notifications – The last thing we want is to add to your daily ‘notification overload.’ Our goal is actually the opposite—to help pull your attention back to what you care about. That said, all notification types can be turned off anytime in Settings → Preferences. -- Data & Monetization – We take this claim seriously. We do not sell your data—ever. Your data is yours to delete at any time, and privacy is core to what we stand for. Actions speak loudest and we are doing more than any AI startup I've encountered to date when it comes to protecting your privacy. For example, we identify ALL user information before any AI model processes data (from companies like OpenAI, Anthropic, Google, or open source). That means no AI model will ever know who said what. -- Free Mode & Accessibility – Running an AI app like this costs money, but we introduced the lowest subscription price possible to cover costs. We're a mission-driven, early-stage team. That said, we offer a free tier so you never lose access, and if cost is ever a barrier, please email scholarships@heytelos.com—we never want money to be the reason someone can’t access Telos. -- ‘Fresh Start’ Issue – This was a bug that popped up briefly a couple weeks ago, and we pushed an update to fix it that day. You haven’t lost any of your data—your profile and chats should still be there. I sincerely apologize for that scare, we took the lesson seriously. Finally, I’m truly sorry that you felt your time and effort weren’t respected. That’s the last thing we’d ever want. If you’re open to it, please reach out to support@heytelos.com—I’d love to personally check in and make things right. Sometimes critical feedback like this helps us make the biggest improvements, and I promise we’re doing our best to make your Telos more empowering every day. Thanks again for sharing your experience. On purpose, - Oren Hodes, founder of Telos
