FIX ISSUE ALREADY!
Since changing addresses, the app won’t let me use any of the parental management features for the devices. This is ridiculous! Fix this already plz! It’s been months!!!!
Word well for what I need it for
I use it to shut down wifi for my kids devices and mine when screen time locks are not enough. Plus it’s a great answer when the family relies on you to be the answer to “why is the internet not working” and I can tell them it’s the person in front of the device that is the issue. There are some things like multiple of the same device showing up in the list of recent devices but generally I’m able to determine what is what quickly and I was able to add a wifi extender very easily. Overall thankful for this app. Would be a bonus if I could control network settings like setting a dedicated 2gz frequency for IOT devices but again happy with it as is.
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Disappointed
None of my devices that I previously added shows up anymore
Broken
I upgraded to purefibre 3G from 1.5 several weeks ago, and Telus Connect will no longer display devices connected or network security, tried the in app support with absolutely no response app just says try resyncing/rebooting which of cause I have done multiple times to no avail.
Absolutely NO SUPPORT for this app.
Absolutely NO SUPPORT for this app.
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Good app functionality
Good app functionality but its a piece of $h!t and never work.
Sucks
It sucks
No more app?!
Telus rolls out an AI-plagued slop app alternative, "optional upgrade" is pure BS seeing as now TELUS Connect won't do anything but tell me to go try their artificial garbage.
I don't want your AI trash, I just want Connect back
I don't want your AI trash, I just want Connect back
Fixed my problem
They fixed my issue i had with the pause devises feature not working, i am happy with this app again.
Wifi
Devices are not pausing when they say they’re paused
It is not working
I am permanently locked in the upgrade to download smart home app page. And the smart home app cannot find the device.
Vive Bell
Incapable de connecter l’app sur mes appareils Telus.. on me dit que c’est à cause de ma région ..
Dan
Works great, especially when I need to turn off Kids internet on their gadgets.
Never Re-Syncs
The app has almost never worked since having it, missing options of what we can see on our home wifi, being able to control anything on it including a password.
Please fix issue
Since changing addresses, the app won’t let me use any of the parental management features for the devices. The modem is online, the app recognizes the internet services and account, but It’s been 2 months since we moved and the resync feature is stuck saying it will be resolved soon and nothings changed.
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App doesn’t work
From a big Cie like yours, it’s unacceptable to not fix your main app. The problem is there for too long. Even your technical support dont understand why it’s not fixed already. Do something!!!
Garbage!
Was told the app is being updated globally. It will take several weeks/months.
There is literally zero support for this app from Telus. Everything is gears towards their other services and the techs always get confused about the Telus app. They don’t listen that it’s a connect app issue. 🙄🙄
There is literally zero support for this app from Telus. Everything is gears towards their other services and the techs always get confused about the Telus app. They don’t listen that it’s a connect app issue. 🙄🙄
Don’t work
Telus support told me that the application does not work and won’t work for many months until they try to fix it.
I cannot recommend Telus internet or TV.
I cannot recommend Telus internet or TV.
It’s says I must be connected to my home Wi-Fi network
This app is terrible. I am relying on a prior generation of boosters and a wifi router. When trying to add my boosters, the says I must be on my home network when I’m already on it. I may need to switch to a different provider to receive new hardware because Telus isn’t doing a replacement without charging for a rental.
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Oops we are unable to log you in
There have been several occasions when I have tried to log into this app to change a downtime setting and the app will not work and tell me I have to try again later. It’s infuriating. I put WiFi time locks on certain devices but because I can’t log into the app sometimes I can’t cancel or change them!! Now when I need WiFi past 10pm I can’t access the app to allow it!!! TELUS needs to fix this
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Schedules inputted not working, tech support impossible to reach
It’s been 3 weeks of schedules not working, and 7 hours trying to access support only to be put on hold transferred and then being told I had been parked in the wrong dept. I’ve deleted and reinstalled the app, I have disconnected and reconnected my home wifi, and still the app says schedules are on but don’t actually work. This app has been instrumental in helping my kids keep healthy boundaries with their devices as well as myself. I disconnect the TVs and phones (they don’t have cell data) at ten to protect everyone’s sleep. Devices are designed to be addictive so apps like these aré important and so helpful. So I’m very disappointed that it’s not working and as I wait on hold for hour 2 of today’s attempts to get help with this I am feeling extremely frustrated.
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