TELUS Connect (My Wi User Reviews

Customer Experience

Positive experience6.3% of reviews
Neutral4.4% of reviews
Negative experience89.4% of reviews

~ Based on 367 written reviews from the US App Store.

What users say

Is TELUS Connect (My Wi Safe?

Not enough ratings yet to assess TELUS Connect (My Wi.

Is TELUS Connect (My Wi Legit?

TELUS Connect (My Wi-Fi) appears to be a legitimate app. AppsHunter Legitimacy Score for TELUS Connect (My Wi is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

No Boost WiFi 7 Installation Help

Downloaded this app because I was having trouble installing my Telus Boost WiFi 7. The 7 is not supported in the app’s “Self Install” menu. Waste of my data.

Worst

Upgraded to WiFi 7 and it’s worst. No connected devices showing up, restarted NAH and boost few times (yes unplugged). App used to be perfectly working before but now got messed up. Why would perfectly working gets ruined ?

Thanks

I want to give a shout out to the person who was so helpful, patience and knowledgeable to help me correct the problem I had with my t.v. Reception. I could only use my home channel ctv. All others were without sound and looked they were on fast forward. I forgot his name, but please be so considerate to look it up. My pin 3366, Janine Winter.
Too bad it took more than an hour to connect in the first place. Telus should do better and their service is not very people friendly.
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Ne fonctionne plus

L’application ne fonctionne plus depuis au moins un an. Le support de Telus m’ont dit qu’il y avait un problème temporaire avec l’application. Quel mauvais service de Telus

Totally broken

After the last update it shows zero devices, the speed test is also zeros.
Even before it was flaky and slow at best.
This needs to reliable software - please get your act together.

App does not work

Recent changes have caused the app to tell you to use their new app. I get to that new app and cannot login or find my WIFI. Recently switched over from Rogers and thinking of going back.

Connected devices not showing up

Hi, for some reason I cannot see all the connected devices in my network since the last update of the app, this is just unacceptable as I used it to control my family screen time and now I cannot do that! Also, was good with setting schedules without having to do things manually, fix this issue.

Glitch?

Have had for half a year. Worked great until about 2 weeks ago. Now it only shows 3 devices and there are at least a dozen still connected. But some are paused and I can’t see them to unpause. Telus support isn’t available for 3 more weeks for a scheduled virtual support

Doesn’t work

This app does not let you manage your devices and control your wifi

Useless

Totally useless

Stopped working!

This app was decent before. Now recently it’s stopped working. For the last couple days all it does is say “Oops, sorry there was an unexpected error” everytime I try and login.

Garbage

Worst app for managing wifi of any service provider in Canada. 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼

Please fix this

App won’t re-sync and show my device devices and I can’t use a lot of it’s features.

This app no longer works

Previously, I enjoyed using this app to see what devices were connected to my network. Today, the app no longer works and instead serves only to “invite” me
to download the new app Telus SmartHome+, or “get more info” which opens a webpage that says “Whoops we’re experiencing technical issues” and doesn’t further explain this change. The device page in the new app does NOT show all my connected devices like this app did. I don’t like being coerced and forced to download a new app under the pretenses of “invitation”.
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Devices

I can’t see any devices now. They’ve all disappeared.

Useless

Does not work. Only thing it does is ask you to download Smarthome app. Smarthome app also doesn’t work. What a joke!

Family profiles

This app was great until recently; for the last two months, I haven't been able to control the family profiles like I used to. It was quite handy for our children’s bedtimes and whatnot. Hopefully it won’t take much longer to fix the issue. It is quite disappointing.

Slow 🐌

And difficult to manage, when it works!

All devices are not visible

All previously visible devices and booster were visible but I got signed out and I was not able to use the app after I logged in again. It says no devices are connected or unable to access the information. Fix this!

Last Telus Tech

Top Drawer!!!