Is TELUS eClaims safe?

Not enough ratings yet to assess TELUS eClaims.

Is TELUS eClaims legit?

TELUS eClaims appears to be a legitimate app. The AppsHunter Legitimacy Score for TELUS eClaims is 90 out of 100 points across 7 verification signals from App Store and developer data.

TELUS eClaims Reviews | Read user reviews of TELUS eClaims

Name: TELUS eClaims
Rating: 3.38095 (21 reviews)

Doesn't let you login

Double checked location and password. Doesn't work.

xLCaliburn

5 years ago

signing up online

I made an online registration to signup since their platform make it easy to do direct billing for clients. That was January and i haven't heard any update from Telus nor any confirmation email regarding my application. What i did was clicked the "forgot password" which i haven't even received from Telus and it showed having technical difficulties and call blah blah blah! So i called the number and to my dismay, for all the waiting, the customer representative said they didn't see any application or the business name/licence# and what she suggested was i make another registration and use a different email! For the sake of the stupid suggestion, i made another one but after all the steps and finalized the signing up, they didn't email a copy confirming my application which is of course they should send one (like when you pay and they give you receipt but this signup b*sh!t won't send you confirmation email so it's easy for them to tell you they didn't receive any signup).
Bottom line, be prepared to experience what me and my colleagues went through on their online registration signup process.

chessgoddess

5 years ago

Response from developer

Thanks for giving us details on your difficulties with the app. Using the App store ID we cannot identify you, but if you are willing to give us some time on the phone, please email us at eclaimsmarketing@telus.com and we can arrange a time to meet. Thanks.

Unusable

Says my location isn’t on when it is. Can’t use this app. Deleted immediately

Eliswin

6 years ago

Response from developer

Thanks for giving us details on your difficulties with the app. Please try steps below to fix the issue: 1) Close "TELUS eClaims" app, if opened. 2) Go to Settings->Privacy->Location Services->Telus eClaims and click "While Using the App" 3) Start "TELUS eClaims" app. 4) Login to the app. I would appreciate if you can contact me directly so we can troubleshoot the issue. Using the App store ID we cannot identify you, but if you are willing to give us some time on the phone, please email us at eclaimsmarketing@telus.com and we can arrange a time to meet. Thanks.

Location must be set to Canada

Reset restart reopen - none of this works. My location is set to while app is running but I even tried ask. When I tried ask it says precise location is on and shows where I am but then still says I’m not in Canada :/ very frustrating. I’ve tried on various devices to no avail.

Sara Jayne Milne

6 years ago

Response from developer

Thanks for giving us details on your difficulties with the app. The location issue is fixed. Please update the app to latest version 1.0.15 and try to login again. Using the App store ID we cannot identify you, but if you are willing to give us some time on the phone, please email us at eclaimsmarketing@telus.com and we can arrange a time to meet. Thanks.

Location service

Hi,

I can’t login, it keep asking me to turn on location service at the login page, which I did and this message keeps popping up non stop. Very frustrating. Please help. Thanks

Cs-sk

6 years ago

Response from developer

Thanks for giving us details on your difficulties with the app. The location issue is fixed. Please update the app to latest version 1.0.15 and try to login again. Using the App store ID we cannot identify you, but if you are willing to give us some time on the phone, please email us at eclaimsmarketing@telus.com and we can arrange a time to meet. Thanks.

Location services

It is not possible to log in. I get error message you must reside in Canada to use the App. Please update location setting. I check location services and it is set to on while using the app.

Dunes NB

6 years ago

Response from developer

Thanks for giving us details on your difficulties with the app. Please try steps below to fix the issue: 1) Close "TELUS eClaims" app, if opened. 2) Go to Settings->Privacy->Location Services->Telus eClaims and click "While Using the App" 3) Start "TELUS eClaims" app. 4) Login to the app. I would appreciate if you can contact me directly so we can troubleshoot the issue. Using the App store ID we cannot identify you, but if you are willing to give us some time on the phone, please email us at eclaimsmarketing@telus.com and we can arrange a time to meet. Thanks.

Can’t log in

I’m running iOS 14.3 and I can’t even log in. It asks me to ensure my location settings are on, but there is no way for me to allow the app to “always” use my location; only “when I’m using it”, which apparently isn’t adequate. So I’m stuck at the login screen with no way to even get in.

hashtagdandy

6 years ago

Response from developer

Thanks for giving us details on your difficulties with the app. The location issue is fixed. Please update the app to latest version 1.0.15 and try to login again. Using the App store ID we cannot identify you, but if you are willing to give us some time on the phone, please email us at eclaimsmarketing@telus.com and we can arrange a time to meet. Thanks.

Location problem solved

After setting your app location permissions to on when using the app, please be sure to close the app and reopen it. This help me get into the app with my login credentials.. I will try the app and update this review as needed. Thanks

Bostitchnailer

6 years ago

Response from developer

Thanks for giving us details on your difficulties with the app. I would appreciate if you can contact me directly so we can troubleshoot the issue. Using the App store ID we cannot identify you, but if you are willing to give us some time on the phone, please email us at eclaimsmarketing@telus.com and we can arrange a time to meet. Thanks.

Location difficulty

I like the idea of the app. But when I try to choose a clinic location for my claim, I am unable to choose one of the locations. I am using light mode on my iPhone.

sagee89

6 years ago

Response from developer

Thanks for giving us details on your difficulties with the app. I would appreciate if you can contact me directly so we can troubleshoot the issue. Using the App store ID we cannot identify you, but if you are willing to give us some time on the phone, please email us at eclaimsmarketing@telus.com and we can arrange a time to meet. Thanks.

Liked the app.

Card scanner is a great feature if it work. Clicking so many pictures is weird. Please fix it .

happysidhu1992

6 years ago

Response from developer

Thanks for giving us details on your difficulties with the app. Improvements to “scan your patient’s insurance card” functionality are available in the latest version of the app. I would appreciate if you can contact me directly so we can troubleshoot the issue. Using the App store ID we cannot identify you, but if you are willing to give us some time on the phone, please email us at eclaimsmarketing@telus.com and we can arrange a time to meet. Thanks.

Liked the app, please fix card scanner

I liked the app but card scanning not working well. Please fix it.

Samual_001

6 years ago

Response from developer

Thanks for giving us details on your difficulties with the app. Improvements to “scan your patient’s insurance card” functionality are available in the latest version of the app. I would appreciate if you can contact me directly so we can troubleshoot the issue. Using the App store ID we cannot identify you, but if you are willing to give us some time on the phone, please email us at eclaimsmarketing@telus.com and we can arrange a time to meet. Thanks.

Overall good experience

Most of the time card scanning doesn’t work. I would like to see it improved. Overall my experience is great with this.

JJDhillon

6 years ago

Response from developer

Thanks for giving us details on your difficulties with the app. Improvements to “scan your patient’s insurance card” functionality are available in the latest version of the app. I would appreciate if you can contact me directly so we can troubleshoot the issue. Using the App store ID we cannot identify you, but if you are willing to give us some time on the phone, please email us at eclaimsmarketing@telus.com and we can arrange a time to meet. Thanks.

If it worked it would be great...

Can’t see names that I type in (they are there but the field remains blank) also can not select birthdates although the list makes a scrolling noise. Have always had to switch to mobile browser since I use my phone for work... please address glitches!!

Elena_rmt

6 years ago

Response from developer

Thanks for giving us details on your difficulties with the app. The fix to dark mode issue is available in latest version of the app. I would appreciate if you can contact me directly so we can troubleshoot the issue. Using the App store ID we cannot identify you, but if you are willing to give us some time on the phone, please email us at eclaimsmarketing@telus.com and we can arrange a time to meet. Thanks.

Great idea - doesn’t work

Great idea, but my app doesn’t work. When I go to type in names etc, what I type doesn’t show up for me. Birthdates don’t show up for me to actually select although it makes the noise of scroll through.
Would be a great tool, but needs to be fixed before it useable

Cat_White

6 years ago

Response from developer

Thanks for giving us details on your difficulties with the app. The fix to dark mode issue is available in latest version of the app. I would appreciate if you can contact me directly so we can troubleshoot the issue. Using the App store ID we cannot identify you, but if you are willing to give us some time on the phone, please email us at eclaimsmarketing@telus.com and we can arrange a time to meet. Thanks.

TELUS eClaims User Reviews

Customer Experience

Is TELUS eClaims Safe?

Is TELUS eClaims Legit?