TELUS Health Connect User Reviews

What users say

Top reviews

Log in

Unable to log in. Confirm email wont work. Tired of trying.

Worst App Ever

On two separate occasions my drs office has sent me communication through this app. I have not been able to access at all. The app keeps sending me in circles confirming my email. The on line help is useless.

Doesn’t work

The app does not work at all, extremely slow buffering. Can’t search the clinic name, address, city, or doctor name in the search bar.
Scrolled through, which took 30 minutes and my clinic still was not there.
I would not recommend any clinic use this app.

Caring doctor

Dr. Gheriani
Is an amazing ENT specialist, has lots of support for his patients .
Happy face is what I will remember him by ,
kind and above all a good listener.
Thank you dr. Gheriani for your care and hard work towards your patients.
Mak Khayam

Horrible app and inexistent support

This app is quite clunky and not user friendly. On top of this, I can’t go back to my clinic. I opened three support request and the only think I have is the promise of a reply in two business days and nothing else. No one go back to me and I can’t use the app anymore. That Telus is horrible I knew before and they keep showing lack of care for their customers.
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Trying to book an appointment

BEFORE Tellus , it was very easy to book an appointment online. It should have been left as is. It’s ridiculous now and very frustrating. Again, I am unsuccessful trying to book. I see, even to write a review now, you need to choose a nickname, another waste of time, trying to choose a nickname that isn't ‘already taken’.
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Does not work

Terrible app for health plus medical appts. Simply IMPOSSIBLE TO SETUP AN ACCOUNT THAT WORKS. BOOOOOOO

Wonderful app

Great for scheduling appointments and this is in the realm of health care.

Resetting password

Repeatedly loops back to login page rather than being able to create new password. Tried deleting the app but it forces you to download it to reset the password but,again, it loops back to login.

Not a fan

Very slow. When I want to make an appointment, I want to do so quickly. It was quicker for me to call. Hopefully it will speed up 🤔

Don’t work

Bonne idée, mais ça ne marche pas, la page fait juste loader à l’infini

Difficult to find clinics

I found this app very useless for finding clinics not user friendly

Camera is always on

The camera is always on while using the app, it feels very invasive.

Print

It would be nice if you could print your documents. Or email them to your own verified email.

Dont recommend

This app is very poorly designed. It does not let me add connections. Zero support, have to wait 2 business days for someone to help.

Camera Privacy

Camera indicator green light is on all the time, even if you’re not using it while using the app.

Buggy

Still can’t make an appointment. Video is glitching constantly turns off audio and video when moving screen horizontally to vertically

Terrible waste of time

What’s terrible app.
Unable to use…
Just goes blank …..

Frustation

I a 81 yrs old female. Try to follow instructions but often taken to a place I do not want,need or understand.( tested for any brain disorder nut my cognitive ability 100 per cent. Confirmed but medical professional.). Hope you can guide me to the correct procedure❤️.

Annie Montplaisir très professionnel et très attentionnée 🌷

Merci